Customer Service State University
Resume:
DEBORAH L. MOSS
Riverdale, Utah 84405
act38j@r.postjobfree.com
Receptionist
PROFILE: Excellent research and responsibility, ability to read, understand and apply department policies, rules as well as understand written and oral instructions, superior customer services skills, problem-solving, sets goals, collaboration, responsibility and belief in having moral, ethics and a strong sense of integrity.
PROFESSIONAL
EXPERIENCE:
Wasatch Constables (September 2015 – Present)
Serve civil process documents ie; bench warrants, summons and complaints, divorce and custody, order to show cause, order of restitution and affidavit and summons.
Provide court security through the position of bailiff for the Ogden City Justice Court and the Riverdale City Justice Court.
Arrest, search and transportation of prisoners to the county jail.
Forcible entry into residences to enforce orders of restitution, property seizures.
POST certified, weapons certification, first aid and CPR certification.
Collect bail/fees on misdemeanor warrants, basic accounting, locate wanted individuals, deescalate tense situations.
Customer service and ability to explain in detail the situation at hand, negotiations.
Reports of misconduct, knowledge of criminal and civil law, law enforcement techniques.
Joint collaboration among law enforcement agencies and court personnel.
Utah Legal Services (January 2006 – September 2015)
Prepared legal documents, scanned and indexed legal records.
Gathered, compiled and checked legal documents for any errors or incorrect information, maintained continuous log of activities, review contracts and agreements.
Supervise volunteers, interns and students which includes: interviewing, scheduling, monitoring, delegating and training.
In depth ability to work with difficult clientele in a respectful, courteous manner with sensitivity and discretion.
Determine position of opposing party and assist in developing case strategy.
Developed working relationships with surrounding agencies in law enforcement, court personnel, advocacy personnel and legal professionals.
Interview clients, conduct legal research, ability to perform records searches quickly and accurately.
Knowledge of criminal and civil law, familiarity with the Utah Court Rules and Utah Code. In depth knowledge of our companies programs, business practices, rules, regulations and policies and procedures.
Ability to communicate both verbally and in writing.
Development and implementation of the protective order program in the Second District Court.
Continuous education while providing on the job training; interviewed candidates for open positions within the department.
Bi-weekly free legal clinics where free legal information and guidance were provided and instruction on how to represent yourself in court, proper legal forms and instruction on how to fill them out correctly and completely.
Received several letters of commendation for acts of professionalism and superlative efforts.
EDUCATION AND
TRAINING:
Weber State University (1999-2002)
Bachelor of Science – Criminal Justice
Extensive and certified training in domestic violence; domestic violence against minorities; domestic violence against the disabled; stalking; technology in stalking; protective orders and service; stalking injunctions; domestic violence 101; sexual assault; elder abuse; proper service of civil documents; rape advocacy.
Weber/Morgan Domestic Violence Coalition – collaborative effort among community and governmental agencies to improve the delivery of services and resources to all those impacted by domestic violence.
Weber Coalition – elected presidential position; collective effort among law enforcement, advocates, shelter personnel, court staff, judges and legal representatives to improve the service and understanding of protective orders and stalking injunctions.
Paralegal Training Committee – Responsibilities and duties; client interaction, best practices; time management skills; record keeping; ethics; confidentiality; conflict resolution; pleadings and presentations to the law firm.
Weber State University (2013-2014)
P.O.S.T. Academy
Special Function Officer Certified
Basic Correctional Officer Certified
First Aid and CPR Certified
Law Enforcement Ethics and Policies
Contact this candidate