Customer Service Assistant

PROFILE SUMMARY

Resourceful, versatile professional with comprehensive background in delivering efficient marketing strategies and office support administration by performing all aspect of administrative operations through correspondence handling, customer service, and compliant resolution.

Strong team player committed to achieve company long term growth by implementing and adhering to corporate policies to deliver strategic and innovative solutions for business operational processes.

CORE COMPETENCIES

Strategic & Analytical Decision Process Event Planning & Execution Strategic Marketing Relationship Management

Performance & Efficiency Business Administration problem resolution handling Administration Support Excellent communication Skills Operations

PROFESSIONAL EXPERIENCE

MARKETING AND BUSINESS ADMINISTRATION

Organized and prepared customized, client specific property information packages in response to Requests for Proposals.

Championed marketing programs and general business solutions resulting in increased customer traffic and sales, in a declining Host sales environment.

Maintained open lines of communication with all departments and provide prompt answers to requests.

Demonstrated problem-solving skills, ability to change direction in response to changing work situations, ability to accommodate different working styles and prioritize own work.

EVENT MANAGEMENT, HOSPITALITY AND TOURISM

Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business.

Extensive experience in developing, implementing and evaluating guest service standards.

Handled all event budgeting, ensuring top quality while consistently coming in under budget.

EMPLOYMENT HISTORY

INCOMING ASSISTANT, International Tourism Agency

Gemını Tourism

İstanbul Sept 2014 - June 2015

FINANCIAL & ADMINISTRATIVE OFFICER, Organization of Medical Congress

Gatecon Tourism

İstanbul Aug 2012 - Aug2014

ASSISTANT PROJECT LEADER, Organization of Congress

Flap Tour

İstanbul Mar 2012 - Aug 2012

EDUCATION & PROFESSIONAL DEVELOPMENT

Online Certificate in Social Media& Digital Marketing March 2016

Herzing College

Certificate in Management Marketing Aug 2015

HEC Montreal

Publicity and Public Relation License 2006 - 2011

University of Economics - Izmir

Baccalaureat, option social sciences – Lycée Francophone 2002 - 2005

Le Lycée Tevfik Fikret in Ankara

Production Assistant Sept 2011 - Nov 2011

Health TV

Public Relations Officer July 2009

TAV-Esenboga Airport

Journalist Training Course Aug 2009

Hurriyet Media

Assistant Marketer Feb 2009

Flap Tour

AWARDS AND RECOGNITIONS

Certificate of the French-speaking Festival of Theatre of Naples/2001

1st The prize of best “the One” of the French-speaking student newspapers in Turkey - College Tevfik Fikret of Ankara/2004)

TFI™- Test de Français International( Score 660/990)

Educational Testing Service(ETS)

February 2016-February 2018

TECHNOLOGY SKILLS

Microsoft Office 10, Photoshop Adobe, llustrator, InDesign, Freehand,CoralDRAW

LANGUAGES

Turkish - Native Speaker

English - Intermediate Level

French - Intermediate Level

Italian - Intermediate Level

Czech - Beginner

German - Beginner

Portugese- Beginner

Greek- Beginner

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