Customer Service Engineer

David Davis

**** **** **** ***** #* Raleigh NC, *7606 919-***-**** ******@*********.***

Objective

Responsible position in Corporate Telecommunications Management offering excellent training and advancement

Education

M.S. TELECOMMUNICATIONS MANAGEMENT 1993 GOLDEN GATE UNIVERSITY (SACRAMENTO)

GPA 3.5

B.B.A MARKETING 1986 SOUTHWEST TEXAS STATE UNIVERSITY

GPA 3.1

Skills & Abilities

TECHNICAL

Responsible for supporting and maintaining several national and international Frame Relay, ATM and CPA networks.

Actively performed routine and complex maintenances on a daily basis on various production networks.

Troubleshot and resolved network outages and customer issues when necessary.

TRAINING

Cross trained other groups in organization on new technologies, equipment and work arounds.

Helped co-workers and technicians stay up-to-date on latest maintenance procedures.

PRODUCTION

Helped company and group achieve expected network availability levels by completing nightly maintenances successfully and resolving network outages in a timely manner.

Performed higher than average workload of 4-8 maintenances nightly.

Expected to work independently, off-shift hours and without direct supervision.

Shared on-call Tier II support on weekends and holidays, for networks supported.

Experience

LEAD CONSULTANT ENGINEER WORLDCOM/MCI/VERIZON 2001-2015

Provided Tier II support for Bay Networks, Alcatel/Lucent, Juniper, and Tellabs Service Provider level switches

MANAGER I WORLDCOM 2000-2001

Supported and lead a group of 10 Engineers, responsible for high-capacity and special access testing and troubleshooting.

DATA SUPPORT ENGINEER I-II MCI/WORLDCOM 1993-1999

Tested and resolved leased-line and Frame Relay access issues. Received MCI’z Ring of Champions Award for providing advanced and MCI specific Frame Relay Training to over 300 employees around the country.

TECHNICAL SERVICE REPRESENTATIVE MCI 1988-1993

Monitored and supported various MCI voice products, 800, Advantage, Prism, and different business variants of Dail1 services.

RESIDENTAL CUSTOMER SERVICE/SALES MCI 1985-1988

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