Customer Service Management
Resume:
Paige Holmes
Towson, MD *1204
Phone: 301-***-**** (cell)
Email: *********@***.***
Education
Towson University May 2016
Major: Healthcare Management
Minors: Business Administration, Health Science
Towson, MD
GPA: 3.843
Dean’s List: Fall 2012- Spring 2015
Honors College
Work Experience
Mercy Medical Center Jan. 2016 - present
Intern – Institute for Digestive Health and Liver Disease
-Assist in projects and tasks related to the daily operations of the Gastroenterology and Hepatology practice
-Attends EPIC training classes to be completed by the end of the internship program in May 2016
-Shadows and assists in Front Desk, Check out, and Scanning positions Baltimore, MD
Towson University Campus Recreation
Facilities Manager 2014 - present
Monitored and maintained the access, safety, appearance, and operations of Burdick Hall Recreation Attendant 2013 - 2014
Provided customer service and security at the entrance desk to Campus Recreation Towson, MD
Noblis Summer 2015
Health Innovation Intern
Performed research and developed uses for and presentations on ICD 10 transitions and predictive analytics Falls Church, VA
WeatherBug by Earth Networks Summer 2013
Marketing and Sales Intern
Created PR and Marketing lists, managed social media outlets, and researched current industry innovations Germantown, MD
Whittles Physical Therapy Dec. 2011 – June 2013
Physical Therapy Intern
Assisted Mr. Whittles inpatient rehabilitation, appointment scheduling, and explanation of care Silver Spring, MD
Memberships and Certifications
IHI Open School for Health Professions – Certificate of Completion November 2015 Institute of Healthcare Improvement
23.5 hours of online learning in the courses of Improvement Capability, Leadership, and Patient Safety American College of Healthcare Executives Since September 2015 Student Associate Membership
American Red Cross Recertified Feb. 2015
Red Cross First Aid, CPR/AED for Professional Rescuers Recertification required February 2017
Honors and Awards
Golden Key International Honour Society June 2014
Member (Validated by Towson University)
Upsilon Phi Delta Honor Society Spring 2016
Accepted February 2016
Induction Ceremony to occur in Spring 2016
Towson University
The Honors College Scholarship 2012 - 2016
Towson University
The Provost Scholarship 2012 - 2016
Towson University
Organizations and Activities
Healthcare Leadership Academy 2014 – present
Exposes students to the field of Healthcare Management as well as careers, leadership and professionalism Towson University
Women’s Club Volleyball 2013 - present
Towson University
Relevant Coursework
Finance and Org. of Healthcare Services in the U.S.
– HCMN 415
Legal and Ethical Issues in Healthcare Admin.
– HCMN 441
Writing for Business and Industry
– ENGL 317
Principles of Management
– MNGT 361
Health Information and Quality Management
– HCMN 435
Healthcare in the U.S.
– HLTH 207
Faith and Medical Ethics
– RLST 305
Community Health Admin.
– HCMN 305
Microeconomic and Macroeconomic Principles
– ECON 201/202
Principles of Financial and Managerial Accounting
– ACCT 201/202
Projects
Honors Directed Reading 2014
Health Care in the United States: Our current state, the Affordable Care Act, and where we stand internationally
-Performed a 10 week Directed Reading surrounding the U.S. healthcare system
-Investigated the U.S. healthcare system and several International healthcare systems
-Analyzed the Affordable Care Act and its implications for the U.S. healthcare system
-Researched and hypothesized the possibility of universal healthcare in the United States
-Completed a 23 page paper summarizing my research, findings, ideas, and projections Honors College
Towson University
Towson, MD
Skills
Proficient in Microsoft Office programs
including Word, PowerPoint, and Excel
72 words per minute typed
Time Management
Customer Service
Organization
Contact this candidate