Customer Service Staff, Sales Assistant, CRM, CSR

Location:

Salary:

60,000-80,000

Posted:

March 27, 2016

NGUYỄN NGA LINH

Mobile: +84-125-**-**-*** Email: ****************@*****.***

****-**** **** (Hanoi University of Business and Technology)

Banking&Finance

Dec 2014 - Jan 2015 UBBank – Import & Export, International Payment (incoterms)

Feb 2014 - May 2014 GLN (Gia Linh Nguyen English Center) English Intermediate

Test of English for International Communication (TOEIC) Score: 755/990

Nov 2012 – Mar 2014 Sales Assistant at Gia Bao Art Gallery

Deals with the customers inside and outside the country

Meets the sales target

Receives orders from the customers and translating it for the artist in the most understandable way

Attends to customers’ needs, answers phone calls and emails from customers

Performs other tasks as requested

Apr 2014 – Nov 2014 Entrepreneur of Julyene Boutique

Part of the sales team responsible for updating fashion trends and finding customers and goods resource

Places orders from Saigon depending on the customers’ orders

Responsible for pricing and shipping

Jan 2015 – July 2015 Bank Teller (Internship) at BIDV Hanoi

Works at the Customers Relationship Department

Assists in taking care of customers

Performs paper works about financing report

Assists in pricing the housing/ real estate and compare to the price in general

Reports results to the supervisor

Aug 2015 – Oct 2015 Customer Relationship at Stardust E-Gaming Club

Responsible for taking care of the customers and ensuring customers’ satisfaction

Handles customers complaints and reports to the manager in order to maintain customers’ satisfaction

Nov 2015 - Now Counselor and Vice Marketing Manager at An Phu Quoc Company

Responsible for looking for partners and contacting partners from both Vietnam and International.

Practice interview for visa and for school with students.

Supports process documents for customers.

Conducts proposal of marketing plans for the company.

Attempts to complete tasks requested by the Director.

Skills

Good interpersonal relationship

Good communication skills (Vietnamese and English)

Team player

Can work under pressure and under minimum supervision

Character References: Available upon request