Customer Service Human Resources
Resume:
ROSEMARIE RAMOS
Hoover, Al 35244
**********@*****.***
CAREER SUMMARY
Working during my years I have helped the Sales Directors obtaining their monthly and yearly goals. I would provide customer service to our professional division to help in all our customers’ needs. I would also prepare and process any marketing material for any tradeshows that we would be assisting. As other responsibilities in processing any orders and coding any AP invoices that were received and deposit and post all payments on the customer’s account. I have worked in a call center where I gained the knowledge in attending customers with inbound calls. Working in a manufacturing environment for over 24 years in the administration area.
EXPERIENCE
MAVEA LLC. Elgin, IL June 2009 – October 2015 A water filtration company that manufactures its products in Germany and has its distribution of consumer products and professional products in USA, Canada and Mexico.
Office and Customer Service Manager
Provide up to date information on state and city ordinances
Processed general administrative work assignments
Responsible for 100% of invoice coding, authorized payment and routing as needed.
Post payments, Verify Aging, Collections, Prepare deposits, prepare and send out monthly statements
Maintained monthly physical Inventory, verified all AR/AP/ invoicing for accuracy and maintained management reports
Provided optimum customer service ensuring accuracy on customer information
Responsible for training new users on windows, Microsoft office and processing database system
Tucker Hall, Inc., Tampa, FL January 2007 – January 2009
This is the 2nd best Public Relation firm in all Florida. Any contracted job for marketing of professional service.
Bookkeeper
Systematically processed and matched coding, prepared checks, processed checks to vendors,
Prepared payment through fund transfer
Posted payments, Verified Aging, and reconsolidated Monthly Bank statements.
Managed customer collections and set up payment arrangements for all past due accounts(collections)
Prepared monthly invoices, amendments (credit/debit hourly fees), and attached expense copies to be sent with invoice
Prepared balance sheets, managed statements, verified reports, and prepared revenue and expense comparison worksheets.
Humana, Inc., Tampa, FL July 2006 – December 2006
Health insurance Company for Senior and Medicare customers
Bilingual Customer Service Rep
Handled customer health insurance enrollments and billing needs
Expert on health insurance products and provided accurate information to new enrollees
Maintained and update all member information in database with in a timely manner -Authorized medication overrides for traveling patients
Filtertek Hebron, IL & Patillas Puerto Rico September 1979 – April 2006
A manufacturing facility for different filters in medical, automotive and general products.
Application Support Analysis
Managed Accounting and Human Resources timekeeping system
Provided training to all level users with the Basic Physical Control System (BPCS) access
Processed vouchers for all Mexico Invoices; helped resolve any invoice issues with vendors
Planned, implemented and trained users on the Human Resources evaluation software
Translated Spanish documents and filled in as an interpreter through Mexico acquisition
Assisted with the planning and sale of Puerto Rico Plant
Network Administrator
I would administer, maintain and troubleshoot the servers making sure all is running as needed at all times.
Verify that all hardware and software are working correctly for all users. Troubleshoot when needed.
Implement, train and troubleshoot the Basic Physical Control System (BPCS). Train all level users how to enter data in the BPCS system and verify that the data entered is accurate. Primarily I would train direct users in the production area to enter all productions on an hourly basis.
Work in the warehouse to verify inventory and perform any cycle counts, any monthly and annual physical inventory. Verify and correct any inventory discrepancies according to variances in shop orders and physical counts. Troubleshoot where needed.
Human Resources Administrator
Interview, train and attend all new employees. Filing of any workmen comp, disability, unemployment, child support and medical information needed.
Implement and train in the ADP system for timekeeping and personnel maintenance.
EDUCATION- SEMINARS
Advance School of Personnel Administration, Guaynabo, PR
Human Resources Specialist, 1990-1991
Turabo University, Caguas, PR
Computer Programming, 1983, 1984
Catholic University, Ponce, PR
Bachelor Business Administration Accounting, 1982 -2007
Skill path, Tampa, FL
The Comptrollers Workshop 2001
Universidad de Puerto Rico, Rio Piedras, PR
Automated Export System (AESDirect) - United States Department of Commerce
SKILLS
BPCS – Basic Physical Control System
Time Matters Accounting and Time Keeping Software
Exact Software
Project Management Workshop
SharePoint
Synergy
WebEx
REFERENCES
Stephen Kaplan
VP Financial Officer
Mavea LLC
*******@*****.***
Brenda Syevens
Mexico Logistics Coordinator
ITW Filtertek
********@********************.***
Phillip Fralix
Sales Director,
Mavea, LLC
****@******.***
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