Customer Service Insurance Agent

Julius Harris

Licensed Insurance Agent

Richardson, TX

**************@*****.*** - 214-***-****

An interesting customer service position in a growing company with room for advancement and training Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Licensed Insurance Representative LAH and HMO

Extend Health Inc. - Richardson, TX - July 2012 to December 2015 Responsibilities

As a Licensed Benefit Advisor I helped Fortune 500 Retirees and Seniors evaluate their Medicare coverage by enrolling them into Medicare Plans such as Medigap Supplements, Medical Cost Plans, and MAPD"s, while exploring new options quickly and easily. Communicated effectively with other departments within Extend Health to maintain and resolve service related inquires within the service level agreements set by the company. Maintained and updated customers records needed to provide quality service. Communicated customer concerns with Team Leaders and or Unit Managers to promptly and effectively address any outstanding issues. Passed all State of Texas Certifications requirements for the many Carriers. Accomplishments

I became a Mentor, assisting and training over 500 associates to help pass all Certification requirements. Skills Used

Used problem solving skills such as (Research and Resolve) to identify root causes of service related inquires and the ability to provide feedback on how to overcome the issues. Consistently provided top-tier, high level Customer Service to the Company's clients and members. Demonstrated the ability to maintain professionalism while working with customers. Promptly and courteously responded to customers inquires and or referred them effectively to someone who can assist them. Customer Service Associate

Aegis Communications Group - Irving, TX - August 2010 to April 2012 I answer customer inquires,resolve customer issues and compliants using standard scripts,regulations,polocies and procedures. Gather information,conduct research,resolve inquires and log customer calls. Communicate correct,detailed, and appropriate options for resolutions in a timel manner. Inform customers of available products and service while assessing customer needs. Make recommendations to management to improve efficiency and effectiveness. Service Attendant-House Keeping

Environmental Management Service Training - VA Medical Center - Dallas, TX - December 2008 to December 2010

I was responsible for exercising safe work practices and reporting unsafe or unhealthful conditions. I was required to follow the instructions of my supervisor, had to be knowledgeable concerning the telephone numbers to call in case of emergencies, the bell codes for areas within the hospital, fire evacuation plans for assigned areas, fire alarm boxes and responsibility during a fire, work effectively with others to maintain an efficient workflow in the medical center to keep it clean. I obtained certification for CPR and AED (good until October 2011). Computer Accessory Sales

Fry's Electronics - Irving, TX - January 2008 to April 2008 Helped and assisted customers with the purchase of computers, printers, monitors, accessories, parts (etc.), explained to customers their contracts and policies such as return procedures and deadlines. Receiver-Inspection Technician

Neiman Marcus - Las Colinas, TX - July 2007 to September 2007 Responsibilities

Received and inspected the shipments and material that was delivered under heavy video surveillance. Accounted for and prepared inventory reports on a daily bases. Accomplishments

Never Missed Work

Skills Used

Communicated any shipments defects to Warehouse Managers to promptly overcome any potential problems. Personal time management and organizational skills to meet productivity objectives. Ability to communicate effectively with a mature population 60 plus. Team Work. Customer Service Sales Rep

Budget World Wide Reservation Center - Carrollton, TX - July 1995 to March 2003 While at Budget-Rent-A-Car, I used Microsoft PowerPoint to create presentations for sales meetings, for marketing, bonuses, plans for increasing sales, production and team meetings. I used Microsoft Word to correspond with clients by drafting letters, interacting with Human Resources, drafting memos, and faxing cover letters. Completed reports for quality assurance and supervisors. Assisted customers with rental car rate quotes, emergency and financial assistance.

Inspection-Receiving Clerk

Focus Apparel Group - Dallas, TX - September 1990 to December 1992 At Focus, I inspected the fabric for possible damage, took precautions in handling and storing materials according to written specifications, executed instructions in the form of purchase orders, air/ground deliveries and follow through on the disposition of those items in question. Purchasing Clerk

Visiting Nurse Association - Dallas, TX - March 1982 to September 1983 was completely in-charge of purchasing items for the establishment, inventory, the mail and assistance with Meals on Wheels. I also participated with the exercise classes with the elderly participants. EDUCATION

Certificate in Austin Diversified Sales Training

El Centro Jr. College - Dallas, TX

1995

Mt. San Antonio Jr. College - Walnut, CA

1981

SKILLS

Excellent Written Communications Skills, Keyboard/Personal Computer Skills 40 WPM, Data Entry, Internet Navigation, Flexibility

LINKS

http://**************@*****.***

MILITARY SERVICE

Service Country: US

Branch: USMC

Rank: PFC

2531 Radio Operator-Communications Company 1st PTL. Commendations:

Radio Operator - First Class

AWARDS

Courtesy In Action Award

February 2009

While working at the VA Medical Center in Dallas, Texas I received 6 Courtesy In Action Awards CERTIFICATIONS

License Insurance Agent

January 2013 to January 2015

Licensed Insurance Agent for the State of Texas

License No.#1806434

GROUPS

Veterans of Foreign Wars

2001 to Present

Help Veterans of all branches of the Arm Services apply for VA benefits. ADDITIONAL INFORMATION

Skills: • Customer Service • Personal and Career Development

• MS Windows 2003 • Interpersonal / Negotiation and Teamwork

• Data Entry • Creative Thinking and Problem Solving

• Self-esteem • Excellent Communication Skills

• Goal Setting

• Basic Academic Skills

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