Manager Management

EUGENE C. TORRES

*-** ***** ***. *********, ON M*Z 1H4

Cell: 416-***-**** / E-mail: *******.******@*****.***

EXPERIENCED QA ANALYST

Solutions-focused Analyst with banking industry experience; solid understanding of QA best practices, process, methodologies and defect management practices

Excels in testing applications thoroughly to ensure that the risks of promoting changes to production are minimized. Serves as a value-adding member of QA teams

Well-developed written and oral communication skills with exceptional problem solving and analytical skills

TECHNOLOGY & TESTING PROFICIENCIES

Testing Tools:

HP QuickTest Professional, HP Quality Center, HP Service Manager, QC-Pro, Pax It, Calypso, SPC Light, SM9, VMWare, ServiceNow

Deployment Tools:

Microsoft System Management Server (SMS), Microsoft System Center Configuration Manager (SCCM), VMWare vSphere

Testing Methodologies:

IT Standards, SDLC, PMF, System Testing, Acceptance Testing, Functionality Testing, Validation, Component Testing, Installation Testing, Structural Testing

Software/Systems:

MS Office Suite, Windows, DOS, Sharepoint, Active Directory

PROFESSIONAL EXPERIENCE

CIBC November 2015 to March 2015

End User Desktop Testing Environment

Technical Specialist

Provides day-to-day onsite technical support to QA Teams for software and

hardware needs

Manages directory services' user accounts and access permissions based on corporate policies

Maintain hardware/peripherals in testing labs

Support clients during their test phases

Build and maintain test environment according to client requirements

Coordinate with other LOBS for implementation phase of projects

Assist in defect/error investigations for multiple projects

Set-up/configure workstations and other hardware as per client requirements

Ensure that resolutions are dealt in accordance with service level agreements

ROYAL BANK OF CANADA June 2013 to June 2015

Distributed Information Systems QA, Global Data Centre Ops

Technical Analyst

Analyze project documents to identify test requirements

Deployment of applications using SMS/SCCM 2012 in pre-production environment

Support QA teams during their test phases

Strong understanding of Windows XP/7, Server 2003/2008

Assist build team with building of environment during large projects

Coordinate/Document actual test results and responsible for the end-to-end tracking of all issues found

Logs and assists in defect investigation and escalation

Create Device and User Collections in SCCM as required

Use defined/new methodologies and software to test new technologies/system functionality of simple to high complexity to ensure business acceptance, user acceptance and system integration

Collaborates with other areas within IT to identify and improve testing tools and approaches

Use software tools for defect management

Execute test scripts, regression and functional testing, create test scenarios and install testing

Primary contact for asset management and allocation for myWorkspace (DSU) and myWorkspace Virtualization Project (Citrix)

Manage incident tickets for Windows 7 Upgrade and Windows 7 virtualization project (Citrix)

Verify new builds according to clients request and specifications

Significant Accomplishments:

Contributed to high-reliability technology releases as a result of thorough testing that helped maintain RBC’s IT production environment safety and soundness

Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraged testing standardization and best practices

Assisted in incident management/resolution for Windows 7 migration project

Streamlined myWorkspace/DSU SCCM Collections resulting in 80% increased efficiency in deployments

Received multiple Arbie awards from teammates and clients in recognition of dedication and exemplary work

STACKPOLE POWERTRAIN INTERNATIONAL October 2010 to June 2013

Engineered Products Division

Quality Technician

Performed Layered Process Audits and 5S Audits as per schedule

Performed Incoming and Final Audit Inspections

Submitted monthly CPK reports

Supported machining and assembly lines with quality issues

Set-up gauging and supervise sort when necessary

Executed CMM programs on incoming and in-process products (Zeiss, Mitutoyo)

Performed contamination testing on pumps and pump components

Collected and filed completed SPC, run charts, First Off sheets

Submitted daily shift reports to Quality Manager and Product Managers

oLead Hand CNC Operator November 1994 to October 2010

Performed First off, Last off, SPC as per work instructions

Experience with FANUC controls

Able to operate mills, grinders, multi-axis lathes

Machined products to close tolerances as per customer requirements

Troubleshoot and diagnosed minor quality and mechanical issues

Audited work cell for potential Health and Safety hazards

Able to use micrometers, air gauges, calipers, shadowgraphs, refractometers, dial indicators

Performed required quality checks as per work instructions

Supported assembly line operators with any quality and mechanical issues

Performed any required tooling changes and set-ups

Identified and reported potential quality issues to Supervisor and Operations Manager

Performed TPM audits

EDUCATION

Academy of Learning July 2009 to January 2010

A+ Essentials (80% Exam Result)

Sheridan College September 1992 to May 1993

Business (GPA: 3.8)

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