Customer Service Manager
Resume:
JEFFREY L. COUILLARD
Ramsey, MN 55303
**********@*****.***
Qualifications Possesses more than 20 years of experience generating growth, reducing costs, and supporting profitable operations for a Fortune 100 company. Adeptly uses a variety of HR and financial software to ensure accuracy, expedite processes, and identify new opportunities. Manages multimillion- dollar budgets and audits policies, procedures, and financial metrics to enhance efficiency and cost- effectiveness. A proven communicator with experience building partnerships with direct reports, management, vendors, and customers.
NOTABLE ACHIEVEMENTS
• Served as team co-leader for AT&T’s national finance team, the national financial representative for the energy management team, and as a member of the national cost reduction and the district leadership team.
• Prepared and controlled a $75M budget. • Generated $10M in annual savings by contributing to the selection, build process, training, and integration of a new bill payment partner for utilities.
• Decreased expenses $1.5M by directing district efforts to consolidate telephone lines and services.
• Reduced costs nearly $3.5M by evaluating cellular phone costs and bringing them from an external to an in-house operation.
• Audited, standardized, and consolidated software across a ten-state district. PROFESSIONAL PROFILE
Ameriprise Financial EAR Consultant 2011-2014 Perform various transactions to help on board new advisors bringing $1M Plus in new business. Research and resolve anomalies and errors that occur on various financial accounts. Support customer service goals. Ameriprise Coach 2009-2011 Assisted registered representatives in the annuity section to deliver correct answers to clients and advisors on individual annuity policies. Ameriprise Registered Representative 2007-2009 Performed various transactions for advisors and clients in the annuity section.
BlueSky Charter School Office Manager 2006-2007 Perform Human Resource, Finance and Administrative duties for growing on-line Charter School. Supervise four office employees including Registrar position. Handle benefit questions from employees and potential employees. Ensure payroll accuracy. Enroll new students. Bill payment and employee reimbursement. Moved and furnished entire office. Scribe for Board of Directors. Order and monitor office equipment, office supplies and computer equipment. Set policies and procedures for bill payment and employee reimbursement. Organize employee personnel files. 's Submit state and federal funding reports.
Minneapolis Public Housing Authority Eligibility Technician 2006-2006 Interview participants in the Section 8 program to determine their eligibility in the program. Work with the owners/landlords to ensure that affordability is met. Interview participants who are new to the Section 8 program to determine their eligibility. Perform criminal background checks, income verification, etc. AT&T Associate Manager 1994-2004 Managed financial and HR operations for more than 600 personnel across a ten-state district. Supervised the district’s administrative staff. Consolidated and enhanced clerical functions districtwide. Built strong relationships with energy affiliates to ensure up-to-date and accurate payments, while reducing operating expenses. Gathered and analyzed monthly financial results packages to identify and mitigate inconsistencies; utilized findings to plan and execute cost-saving initiatives. Worked with the leadership team to identify and mitigate budget overruns as early as possible; established controls ensuring the attainment of budgetary objectives. Oversaw meeting preparation for up to 100 managers. Designed and established training courses to better integrate new procedures and systems into daily operations. Implemented courses regarding bill payment, expense vouchering, headcount change, and various modifications in HR/financial practices. Developed and implemented processes, training materials, and manuals nationwide regarding financial practices and systems. Systems Administrator 1993-1994 Provided technical support for districtwide software applications and computer systems. Monitored inventory levels and audited software functionality for the district; standardized and consolidated software resources. Held responsibility for backing up a key data server. Reports Clerk 1988-1993 Performed financial planning and analysis, including tracking expenses and budgets for building operations. Assisted management in various duties, including entering and monitoring payroll data. Served as the team leader for the national finance team. Senior Marketing Clerk 1983-1988 Oversaw various financial functions, including preparing and reviewing employee expense reports, managing vendor accounts payable, and processing and monitoring payroll functions. Coordinated arrangements for key meetings, including developing budgets and orchestrating various traveling, lodging, and conference logistics. Performed data and word processing. Provided assistance to key projects. Engaged in general ledger verification. PROFESSIONAL LICENSES SERIES 6 SERIES 63
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