Accounts Receivable Specialist
Resume:
JILLIAN L MEDRANO
Rancho Cordova, CA 95670
Cell:916-***-****
Email: *******.****@*****.***
SUMMARY
Extensive experience in specialized membership relationships in a corporate setting for state wide farmers. Over 5 years of experience in the insurance industry for autos, boats, motorcycles, recreational vehicles, and travel trailers. Streamlined and trained employees in ever changing insurance environment for Major Corporation. Proven record of above average customer retention and sales conversion while providing outstanding customer service.
PROFESSIONAL EXPERIENCE
CALIFORNIA FARM BUREAU FEDERATION, Sacramento, CA
2012 – PRESENT
MEMBERSHIP SPECIALIST, ACCOUNTS RECEIVABLES
Maintain membership database for all members and all California Counties.
Assist each California County with basic financial and membership needs.
Point of contact for members.
Maintain ongoing education for the change in financial industry standards.
Process payments for advertising in Agricultural magazines and newspapers.
GOLDEN 1 CREDIT UNION, Sacramento, CA
2011 – 2012
MEMBERSHIP SPECIALIST, CSR
Provided one call resolution for banking needs.
Point of contact for members.
Maintained excellent customer service standards in the financial industry.
PROGRESSIVE INS, Rancho Cordova, CA
2005 – 2011
LICENSED CSR RESOLUTION SPECIALIST
Educated insured on state specific laws and guidelines.
Provided one call resolution for complex billing and endorsements.
Point of contact for insured during off Agent hours.
Educated insured on coverage’s such as liability, comp & coll, and state laws.
Met daily time sensitive timeframes for billing, DMV, and auto dealerships.
Maintained excellent customer services standards through continued training due to ever-changing insurance laws for state of California.
JILLIAN L MEDRANO
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MASCO BUILDING PRODUCTS, Natomas, CA
2002 – 2005
ACCOUNTING/BILLING SPECIALIST
Union payroll, certified payroll, accounts receivables, high volume billing, customer service, receptionist, collections, and basic accounting
Maintained above average customer service in a high paced structured billing environment for multiple high value clients.
UCP VEHICLE DONATIONS, Rio Linda, CA
2000 – 2002
OFFICE MANAGER
Office manager, dispatch, receptionist, handling all DMV paperwork/titles, handling all licenses and bond renewals, account receivables, account payables, and all other administrative duties. Union payroll, certified payroll, high volume billing, customer service, collections, and basic accounting.
EDUCATION
Academic Diploma
Casa Grande High School, Petaluma, CA
PROFESSIONAL DEVELOPMENT
California Licensed Agent/Broker
Technical skills include:
Licensed CSR
MS 95,98, NT, XP, ME,7
MS Excel
MS Word
Coins
iMIS
MS Access
MAC OS 7.0 – 8.4
MS Outlook
Lotus Notes
OE
MS PowerPoint
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