JILLIAN L MEDRANO

***** ********* ***

Rancho Cordova, CA 95670

Cell:916-***-****

Email: act2yj@r.postjobfree.com

SUMMARY

Extensive experience in specialized membership relationships in a corporate setting for state wide farmers. Over 5 years of experience in the insurance industry for autos, boats, motorcycles, recreational vehicles, and travel trailers. Streamlined and trained employees in ever changing insurance environment for Major Corporation. Proven record of above average customer retention and sales conversion while providing outstanding customer service.

PROFESSIONAL EXPERIENCE

CALIFORNIA FARM BUREAU FEDERATION, Sacramento, CA

2012 – PRESENT

MEMBERSHIP SPECIALIST, ACCOUNTS RECEIVABLES

Maintain membership database for all members and all California Counties.

Assist each California County with basic financial and membership needs.

Point of contact for members.

Maintain ongoing education for the change in financial industry standards.

Process payments for advertising in Agricultural magazines and newspapers.

GOLDEN 1 CREDIT UNION, Sacramento, CA

2011 – 2012

MEMBERSHIP SPECIALIST, CSR

Provided one call resolution for banking needs.

Point of contact for members.

Maintained excellent customer service standards in the financial industry.

PROGRESSIVE INS, Rancho Cordova, CA

2005 – 2011

LICENSED CSR RESOLUTION SPECIALIST

Educated insured on state specific laws and guidelines.

Provided one call resolution for complex billing and endorsements.

Point of contact for insured during off Agent hours.

Educated insured on coverage’s such as liability, comp & coll, and state laws.

Met daily time sensitive timeframes for billing, DMV, and auto dealerships.

Maintained excellent customer services standards through continued training due to ever-changing insurance laws for state of California.

JILLIAN L MEDRANO

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MASCO BUILDING PRODUCTS, Natomas, CA

2002 – 2005

ACCOUNTING/BILLING SPECIALIST

Union payroll, certified payroll, accounts receivables, high volume billing, customer service, receptionist, collections, and basic accounting

Maintained above average customer service in a high paced structured billing environment for multiple high value clients.

UCP VEHICLE DONATIONS, Rio Linda, CA

2000 – 2002

OFFICE MANAGER

Office manager, dispatch, receptionist, handling all DMV paperwork/titles, handling all licenses and bond renewals, account receivables, account payables, and all other administrative duties. Union payroll, certified payroll, high volume billing, customer service, collections, and basic accounting.

EDUCATION

Academic Diploma

Casa Grande High School, Petaluma, CA

PROFESSIONAL DEVELOPMENT

California Licensed Agent/Broker

Technical skills include:

Licensed CSR

MS 95,98, NT, XP, ME,7

MS Excel

MS Word

Coins

iMIS

MS Access

MAC OS 7.0 – 8.4

MS Outlook

Lotus Notes

OE

MS PowerPoint

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