Manager Customer Service
Resume:
Dallas, Texas *****
**.*******@******.**.***
www.linkedin.com/in/jcloggins
QUALIFICATIONS SUMMARY
I am a motivated and results driven professional with a dedication to both personal and career development. Possess the natural ability to lead, coach, and manage diverse teams. As a leader, I am internally motivated, passionate and customer service driven. Proven ability developing long-term relationships, forecasting future trends, and implementing new strategies. Excellent technical, communication, business development, human resources administration, marketing and public relation skills. As a hospitality professional, I maximize every opportunity, and deliver long-term, consistent results.
PROFESSIONAL EXPERIENCE
Real Estate Executive Assistant January 2011 - Present
Dreams Come True Realty Hutto, Texas
Preparing all initial client meeting contact paperwork necessary for agent to determine whether client is eligible to be taken on for REO/Distressed Property/Short Sale process
Solely responsible for all real estate contracts to close input, paperwork, scheduling, and client, mortgage broker, closing attorney, and co-op agent communications
Solely responsible for creating and branding agent business forms and contractual agreements and assisted in the designing of numerous agent website domains
Communicate daily per assignment with bank lenders and clients to ensure that all paperwork has been properly completed, submitted, and received. Keep all parties updated throughout the short sale process
Café General Manager August 2015 – February 2016
Top Pot Doughnuts Richardson, Texas
Café opening experience – post construction phase thru Opening day
oRecruiting and Training of barista team members
oVendor account management
oProfitability/Financial management
Plan and coordinate local store marketing and promotional events
Participated in local community events with City Line management team to promote brand value
Responsible for overall daily operations of café to include customer relations, maintaining daily/weekly doughnut pars, and budgets management; Reduced labor costs by 25% within the first 60 days
Starbucks Lead Supervisor August 2014 – August 2015
Sodexo (Sports and Education account) Austin, Texas
Provide leadership by engendering excitement, enthusiasm, a positive mental attitude as well performing above and beyond at all times
Achieved AST certification (Advanced Store Training)
Consistent 100% score on Starbucks Store Audits performed on a monthly basis
Responsible for increasing sales and making a profit by utilizing management tools as well as hitting budgets.
Assistant Sales Manager August 2013 – August 2014
Howard Johnson Austin North Hotel Austin, Texas
Increased catering, banquet and event production and revenue by 35%
Solely responsible for SMERF (Social, Military, Education, Religious, Fraternal) group sales
Participated in ongoing training to improve marketing strategies and techniques
Coordinate and execute group conventions, rooms, and rates
Front Desk Manager June 2013 – August 2013
Howard Johnson Austin North Hotel Austin, Texas
Manager on duty when General Manager and Director of Sales was not available
Managed the hotel’s inventory and led the competitive set in sell-out efficiency by exercising practices to properly control oversell
Involved with both the interviewing and onboarding process for all Front Office positions
Designed an onboarding process for all Front Office positions to ensure associate satisfaction
Assistant Restaurant Store Manager June 2012 – February 2013
Destiny Foods, Inc. Round Rock, Texas
Assist the Restaurant Store Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
Public relations ambassador for local region
Hiring and training new employees
Plan and coordinate events, oversee product launches, and on site promotions
Catering Manager/Event Coordinator January 2006 – January 2011
Cobalt Blue Diamond Catering & Events Austin, Texas
Promoted 4 times from within company (during 5-year tenure)
oCatering Supervisor
oCatering Sales Manager
oCatering Operations Manager
oCatering Manager/Event Coordinator
Consistent 100% client satisfaction rate on all managed and coordinated
Implementation of catering menus in coordination with Director of Operations and Executive Chef
Oversee social media marketing and sales campaigns
EDUCATION
AUGUST 1999 – MAY 2003 L.C. ANDERSON HIGH SCHOOL
State of Texas High School diploma
CERTIFICATIONS & AFFILIATIONS
TABC
Texas Alcoholic Beverage Commission
Server-Seller Certified
CFM
State of Texas Certified Food Manager
Department of Health & Human Services
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