Customer Service Human Resources

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Monique Johnson, PHR, SHRM-CP

609-***-**** *****************@*****.***

HUMAN RESOURCES GENERALIST

Certified Professional in Human Resources (PHR) and SHRM-CP offering a 20-year HR career distinguished by commended performance and proven results.

Extensive background in HR generalist affairs, including experience in employee relations, training and development, conflict resolution, health and benefits administration, Human Resources records management, HR policies development, exit interviews and legal compliance.

Demonstrated success in developing multi-state and single state employee handbooks, corporate policies, job descriptions and management reports. HR SKILLS

FMLA/ADA/EEO/WC

Conflict Resolution

HR Policies & Procedures

Multi-state Employee

Handbooks

Staff Recruitment & Retention

Employee Relations

Benefits Administration

Orientation & On-Boarding

SME in FMLA

HRIS Technologies

Training & Development

Performance Management

PROFESSIONAL EXPERIENCE

VANTAGEPOINT HR - LESTER, PA

HR Consultant, 2011 to 2015

Developed the HR program and administer it to the VantagePoint HR staff and clients.

Serviced small to mid-size clients in Pennsylvania New Jersey, Delaware, New York, Louisiana, Illinois and other regions for all Human Resource functional areas.

Conducted initial HR assessment to determine client HR needs and compliance issues.

Conducted I9 and Personnel file audits for clients.

Recommended, coordinated, and deliver seminars for clients on topics such as Non-Harassment, Performance Appraisals, Conducting Workplace Investigations, Fair Labor Standards Act, Family and Medical Leave Act, Effective Discipline and Termination and Time Management.

Developed employee handbooks for all clients with federal and state laws including multi-states.

Assisted clients with creating and updating job descriptions in compliance with the ADA.

Developed processes for clients regarding recruiting process, on-boarding and exit interviews.

Advised clients on employee relation’s issues such as discipline and terminations, FMLA, ADA, and WC.

Advised clients on issues regarding Section 125 and healthcare.

Conducted on-site enrollment meetings, including Annual Enrollment meetings for clients.

Maintained positive relationship with clients with a success rate of 95% retention.

Maintained knowledge trends and changes in Human Resources legislation. 2

PAYCHEX. - MT. LAUREL, NJ

Senior HR Generalist, 2005 to 2011

Serviced clients of Paychex HR Solutions in the Philadelphia-New Jersey-Delaware region for all Human Resource functional areas

Conducted initial HR assessment to determine client needs.

Recommended, coordinated, and delivered seminars for clients on topics such as Non- Harassment, Performance Appraisals, Conducting Workplace Investigations, FLSA, FMLA and Effective Discipline and Termination.

Consulted with clients on recruiting and on-boarding, discipline and termination and employee relations.

Advised the client on issues regarding Section 125, healthcare and retirement plans.

Conducted on-site enrollment meetings, including Annual Enrollment meetings for clients.

Maintained knowledge of trends and changes in Human Resources legislation. COMMERCE INSURANCE SERVICES – CHERRY HILL, NJ

HR Coordinator, 2002 – 2004

Assisted Sales team with selling of HRIS product.

Conducted training sessions for clients on HR web based system.

Recommended to sales team best products for clients such as medical, dental, vision, life, LTD, STD and LTC.

Maintained working knowledge of all product HR components.

Followed through on requests of RFP’s.

Built strong client relationships and provide excellent customer service. Other positions held:

Benefitport – Newark, DE – HR/Customer Service Manager Aetna US Healthcare – Wayne, PA – HR Generalist

EDUCATION & CERTIFICATIONS

Attended Burlington County College – 1996 – studies in Communication Burlington County College – Management Certificate 2004 Rowan University – Conflict Resolution 2006

HR Designations:

PHR (Professional in Human Resources), 2005

SHRM- CP (SHRM Certified Professional), 2015

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security. Affiliations:

Society for Human Resource Management (SHRM)

HRCI Certification/Recertification Specialist

Computer Skills:

MS Office (Word, Excel, PowerPoint, Access, Outlook, Salesforce

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