Technical Support

Richard P. Green Jr.

**** ******* ***** * ******, Ohio 45424 l 937-***-**** l *********.*****@*****.***

Targeting Entry-Level Desktop Support Positions

Graduate from ITT Technical Institute offering a strong academic background in IT. Recognized for technical troubleshooting skills used to resolve challenging technical issues. A quick learner with the ability to master new technology and a proven leader in team settings. Proficient in Microsoft Server 2008, Microsoft Windows 2000, XP and Windows 7 Operating Systems.

Education

ITT Technical Institute – Dayton, Ohio graduation date September 2012

Associate of Applied Science Computer Networking Systems

Volunteer:

Lab Assistant (2010 to 2012): Provided assistance to faculty members and support for peers in helping them to develop an understanding of key aspects of working with Server 2008 Client-Server Environment, VMware, Active Directory, and securing a network infrastructure via permissions and group policy. Earned commendations for teamwork, flexibility and work excellence in providing assistance to students.

Technology Summary

Systems:

Windows 98/NT/2000/XP/Vista/7 desktop operating systems, Microsoft Server 2000, 2003 and 2009/Redhat Fedora 15/16, Microsoft Exchange Server 2007

Databases:

Relational Databases, SQL and Microsoft Access

Languages:

Visual Basic, SQL, HTML, Linux

Software:

MS Visio, MS Office

Experience

Life Guard Scan/Balance Back Manufacturing & tech support, (2013 to 2016)

Operating as a manufacturing and technical support specialist.

Provide troubleshooting assistance to customers in a prompt and affable manner.

Traveler to off-site locations to support new and existing customers with software and computer updates.

Undertakings include repairing and rebuilding equipment, testing software prior to shipment to customers

Speedway – Dayton Ohio Customer Service Representative, (2006 to 2012)

Providing customer service in an efficient and friendly manner, swift resolution of customer complaints.

Demonstrated the ability to build productive relationships with clients and have received acknowledgement for

unwavering commitment to providing exceptional customer service.

Selected to train new customer service representatives, functioning as lead trainer when manager is absent.

Cross selling of services increasing sales by approximately 20%

Responsible for inventory tracking and control

Received commendation in recognition of going above and beyond the call of duty on several occasions

Seeking Contract to Hire or Full Time Position

Contact this candidate