Customer Service Representative
Resume:
Jamie Hayes
Pearland, TX
************@*****.*** - 337-***-****
Wal-Mart Logistics
United Vision Logistics
Emerald Companies
Customer service experience
Dispatching
Willing to relocate to: Opelousas, LA
Authorized to work in the US for any employer
WORK EXPERIENCE
Marine Crew Coordinator
NGL Energy Partners LP - Deer Park, TX - August 2015 to Present Responsibilities
Arranging transportation and hotel accommodations for tugboat crewmen for work schedules
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-Arranging transportation for crewmen's illness, family emergencies and other unscheduled situations to depart the boat.
-Updating yearly physicals
-Uniform Issuing
-Flight, Car Rental, and Hotel reconciliation
Accomplishments
I have provided customer service and servant leadership to my internal customers,which are my Co workers and crewmen.
Afloat Personnel Logistics Coordinator
Higman Marine - Channelview, TX - February 2015 to August 2015 Responsibilities
-Arranging transportation and hotel accommodations for tugboat crewmen for work schedules
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-Arranging transportation for crewmen's illness, family emergencies and other unscheduled situations to depart the boat.
-Updating yearly physicals
-Uniform Issuing
-Flight, Car Rental, and Hotel reconciliation
Accomplishments
I have provided customer service and servant leadership to my internal customers,which are my Co workers and crewmen.
Skills Used
10 years of Transportation industry experience
2 years of Driver Qualifications experience
Transportation Compliance Coordinator
Emerald Companies - Lafayette, LA - October 2013 to January 2015 Responsibilities
Passenger Driver On Boarding per FMCSA regulations D.O.T File Management
Department D.E.R.
Accomplishments
Organizational Management of D.O.T. files for the company. Skills Used
Organizational Management
Customer Service Representative/Driver Qualifications United Vision Logistics - Lafayette, LA - August 2011 to October 2013 Quickly and accurately obtain the necessary order information which includes dispatch and billing information in a teamwork environment.
Follow up calls to ensure on time pick up
Prompt attention to problems that occur
Communicate as needed with management and report potential transit issue/service incident. Adhere to appropriate Telephone/Communication skills to create positive customer relations. To provide the highest level of service to our internal and external customers Provide customer service and support to the Logistics team and our customers Receive transportation orders via telephone, email, and fax Work from a script and keys the order information into the McLeod program Driver On Boarding processing
Communication with Terminals and Driver applicants Social Services Analyst II
Office of Family Support Enforcement - Lafayette, LA - September 2009 to August 2011 Attend court twice per month in Saint Mary Court/16th Judicial District for Child Support hearings Manage case load of 800-1000 non-paying cases for enforcement procedures Modification determination for child support increase or decrease in payment schedules Clients Appointments/meet with clients on daily basis for client inquires or client concerns Parent locate
Perform case audits
Collections
Admin. Coordinator III
Office of Family Support Enforcement, Legal Dept - Baton Rouge, LA - December 2007 to September 2009
Assist State Attorney prepare for court dates in 19th Judicial District and 23rd Judicial District Prepare various legal documents, motions, petitions, and court letters for court Assisted Admin. Coordinator Supervisor with Receptionist's duties Assist Management with Client Services
Perform various clerical duties
Complete daily tasks
Driver Coordinator
Wal-Mart Distribution Center-Logistics - Opelousas, LA - July 2000 to April 2007 Complete Bi-Weekly Payroll Verification for Wal-Mart Drivers Assisting Management with Fair Dispatch by Monitoring Wal-Mart Drivers' Schedule Assisting Wal-Mart Drivers with Payroll, Personnel, Delivery, and Dispatching Issues Assisting Management with the Customer Service Department Assisting District Stores with Delivery and Customer Service Issues Ensuring Timely Dispatch Delivery of Store Loads
Ensuring Timely Vendor Load Retrievals
Assisting Warehouse and Private Fleet with Trailer Movements and Trailer Audits Assisted Regional Investment Manager
Whitney National Bank - Lake Charles, LA - December 1998 to July 2000 Investment/Mortgage Lending Assistant Whitney National Bank Lake Charles, La Assisted Regional Mortgage Originator in the Mortgage Lending Process Organized and Prepared Mortgage Clients
Documents for the Mortgage Process
Assisted Regional Investment Manager with Trust and Investment Clients Accounts Coordinated Mortgage/Investment Appointments and Promotional Functions Performed Various Clerical Duties
Guest Service Representative Supervisor
Holiday Inn Lake Charles - Lafayette, LA - March 1993 to December 1998 Located and Reconciled Posting Issues on Guests Invoices Responsible for Scheduling and Assigning Duties to Guest Service Representatives Allocated and Verified Funds for Accuracy of Currency Transactions Prepared Daily Reports for Credit Card Transactions, Occupancy and Reservations Responsible for Preparing Incident Reports Upon Occurrence Teller Level II
First Federal Savings and Loan - Lake Charles, LA - September 1996 to August 1997 Assisted Head Teller with Shipment Verification
Disbursed Funds for Negotiable Instruments, Cash Advances, and Savings Bonds Verified Currency for Deposits, Withdrawals, and Loan Payments Cross Sold Various Banking Products / Operated Various Banking Machines Reconciled Customers Complaints, Posting Issues, and Balancing Issues EDUCATION
Masters of Arts in Organizational Management
Ashford University - Clinton, IA
2012 to 2013
Two Bachelor of Arts in Public Relations/Marketing Degree and Organizational Management Degree
Ashford University - Clinton, IA
2009 to 2012
Studied in Banking
Mc Neese State University - Lake Charles, LA
1998 to 1999
Studied in Business Administration/Marketing
University of Louisiana at Lafayette - Lafayette, LA 1989 to 1993
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