Customer Service Accounts Receivable
Resume:
Bertha Rodriguez
Midlothian, VA 23112
Phone: 804-***-****
E-mail: ***********@*******.***
OBJECTIVE
My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much values as I can. To secure a challenging position within the company, that would match my skills and allow me to reach my unlimited potential with room for growth and advancement.
WORK EXPERIENCE
02/2013-02/2016 FT Acceptance Corp. Miami,Fl.
Collections Supervisor
In charge of calling customers to collect past due balances
Run 30, 60, and + days aging reports
Emailing, faxing statements and invoices to customers
Request and pull original invoices for customers
Answer and help customers with any billing questions or concerns
Mail certified collection letters to customers with a deadline for payments
Customer Service
WORK EXPERIENCE
10/2011-12/2012 Western Funding Inc. Miami,Fl.
Accounts Receivable Clerk
In charge of calling customers to collect past due balances
Run 30, 60, and + days aging reports
Emailing, faxing statements and invoices to customers
Request and pull original invoices for customers
Answer and help customers with any billing questions or concerns
Mail certified collection letters to customers with a deadline for payments
Customer Service
WORK EXPERIENCE
12/2010 – 8/2011 Microbac Laboratories Westview, PA Accounts Receivable Clerk
In charge of calling customers to collect past due balances
Run 30, 60, and 90 days aging reports
Emailing, faxing statements and invoices to customers
Request and pull original invoices for customers
Answer and help customers with any billing questions or concerns
Gather all required documentation for credits to be processed
Mail certified collection letters to customers with a deadline for payments
Send delinquent customers to collections
Customer Service
WORK EXPERIENCE
1/2007 – 11/2010 Aramark Uniform Services Opa Locka, FL Accounts Receivable Clerk
In charge of calling customers to collect past due balances
Run 30, 60, and 90 days aging reports, sort them by district and transfer them to spreadsheets for each collector and District Managers
Emailing, faxing statements and invoices to customers
Request and pull original invoices for customers
Prepare all reports and spreadsheets for our weekly AR meeting
Answer and help customers with any billing questions or concerns
Gather all required documentation for credits to be processed
Keep log on all credits turned in to all District Managers to sign and approve
Mail certified collection letters to customers with a deadline for payments
Send delinquent customers to collections
Prepare deposits on a daily basis
Post and apply payments
Update Database program on a daily basis
Customer Service
WORK EXPERIENCE
7/2002 – 9/2006 MBA Mortgage Miami, FL
Sr. Loan Processor / Office Manager
Process loans from beginning to the closing table
Prepare loan packages and send to the banks for approval
Gather documents from customers to clear any conditions that the bank might of asked for
Prepare pre-HUD for customers to have an idea of what the closing costs would be more or less
Order appraisals
Prepare packages for the title company for the closing
Assist closing coordinator in the closing
Make sure that we had all necessary supplies in the office
Overlook all of the employees in the office
Supervise that all of the processors were preparing and getting the packages for the back correctly WORK EXPERIENCE
10/1991 – 1/2002 Republic Mortgage Loans Miami, FL Loan Processor
Process loan from beginning to the closing table
Prepare loan packages and send to the banks for approval
Gather documents from customers to clear any conditions that the bank might of asked for
Prepare pre-HUD for customers to have an idea of what the closing costs would be more or less
Order appraisals
EDUCATION
1984-1987 American Sr, High Miami Lakes, Fl
High School Diploma
SKILLS
Fluent in English and Spanish. Computer literate, proficient in MS word, excel, outlook, internet and data basic system. Able to learn new computer programs quickly. Knowledge of all basic office equipment. Strong interpersonal and decision making skills with ability to solve problems. Excellent communication and organizational skills. Fast learner and team worker. Motivated and able to work unsupervised. Detail oriented. LANGUAGES
English & Spanish
REFERENCES
Available upon request
Contact this candidate