Customer Service Sales

Louise McQuillen

***** ******** ****** ***** / ******* / Texas / 77433 / 281-***-**** / ********@*****.***

Demand Planning, Logistics, Supply and Operations Expert

Experienced professional in lubricants for Demand Planning, Logistics, Supply and Operations within the oil and gas industry for Marine and Offshore businesses. Extensive expertise in leading roles for logistic and supply chain activities for diverse teams with execution in driving the business for on time and in full deliveries.

Areas of Expertise

Demand Planning

Sales Forecasting

ISP Super user (EU version of SAP)

Problem Analysis

Root Cause Analysis

S&OP

Inventory Management

Import & Export

Bias Analysis

Marine & Offshore

Cross Functional

Safety Leader

Project Management

Supply Chain

Compliance

Professional Experience

•Regional Demand Controller for eight years for BP and Castrol’s business managing and supporting the S&OP for Marine & Energy using the Oliver Wight Business Excellence methodology. Well verse on the demand control accountabilities and deliverables while working across functional, diverse teams to ensure timely delivery of forecast, regional plan and customer offer.

•Highly-experienced and innovative thinker with extensive customer service skills and offer knowledge and focus on safety procedures. Known for being proactive and performance-driven with a proven track record of on-time and on-target project delivery.

Regional Demand Controller, AIME Americas BP Americas, Houston, TX, October 2007– November 2015

•Responsible for the Demand & Supply planning; optimizing the complex and conflicting relationship between delivering the customer offer whilst optimizing operating practices.

•Manage sales & operations planning S&OP for Marine, Offshore and Aviation lubricants using the Oliver Wight Business Excellence methodology.

•Accountable leading by collaboration for timely input in building robust assumption for sales organization over a 24-month horizon by customer demand plan and validating vulnerabilities and opportunities for a sales team of twelve.

•Maximized the creation for SKU Forecasts inventory of $12m for annual sales volume of 18KL.

•Executed the Lubricants Business Model (LBM) Demand Review process for business in the region and conduct strategic engagements with Global Supply Chain (GSC).

•Responsible for the collaboration between Demand and Supply Chain in delivering a robust monthly review of the KPI’s for forecast accuracy, inventory financials for products with no or low sales, customer complaints, invoice cycle time with efforts to continuous improvement for overall performance.

•Assess by working with others for developing mitigation plans to reduce working capital and avoid Slow Moving and Obsolete Stock (SLOB) to avoid write off.

•Responsible for investigating customer complaints or non-conformances for service disruption by collaboration with other in identifying the root cause and preventive actions for the issue. Devise and monitor the implementation for trends for effective results.

•Identify initiatives on analysis, control and reduction of logistics costs (e.g. load optimization, rushed orders reduction, port optimization).

•Partnered in ad hoc projects; provide demand coordination / planning advice on project feasibility, time and resources required to complete the project workload.

•Act as a global focal point for the development and implementation of key processes and procedures, aiming to optimize Customer Service & Demand operating practices, costs and services offered.

•Organized effective roll-out of best practices to the Demand & Portfolio community; collect and communicate further relevant feedback to Regional Demand Manager.

Regional Logistics Manager BP America., Houston, TX, October 2004 – October 2007

•Championed Safety and Quality for the Houston Lubricant’s Group with prime responsibility for the safety of Marine operational activities (deliveries) in the Region.

•Directed a team of five for delivery operations, promoting and driving continuous improvement, functional expertise in the team.

•Cultivated team development through instructions, delegation and coaching to increase learning and growth advancement.

•Established appropriate standards for the team in working with third party delivery agents by fostering close working relationships, encouraging trust, and effective communication.

•Monitored performance indicators to drive continuous improvement in logistics’ service and cost.

•Identified opportunities to reduce logistics’ costs.

•Administered and drove performance initiatives to improve efficiency for the invoice cycle.

•Key contact between Marine Lubricants and our direct Logistics/Distribution Contractors for operational issues and monitoring service level performance.

Supply Chain Manager BP America., Houston, TX October 2001– October 2004

•Built and analyzed costs for proposals directly to sales account managers for business advancement in the Marine market.

•Optimized the inventory of freight (rail, road, ocean, and air) which was procured, saving approximately 5 to 6 million dollars.

•Administered blending agreements with third party blenders in the Americas’ and ensured that those contracts were correctly implemented.

•Managed the day-to-day operations of the blending facilities including coordination of in/out movements of raw materials and finished products.

•Trained, motivated, evaluated, and supervised staff in or outside of my department for to improve management skills.

•Executed successfully refined and implemented new projects.

Training

APICS – Active Member, Oliver Wight Certification in Integrate Business Process (S&OP) and Demand Manage, 7 Habits Effective People, Project Management Essentials, Negotiations, First Level Leadership, Assurance Safety Audit, Conflict Resolution, Lubricants Measurement Course, Root Cause Analysis, Managing Difficult Conversations, Crucial Conversations Skills, Positive Power and Influence, Getting HSE Right, Managing Difference & Agreement, ISP-Oracle/European version of SAP and Leadership Training

Westmoreland Community College, Pennsylvania

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