Customer Service Sales
Resume:
Joshua A. Hassell
************@*****.*** www.linkedin.com/pub/joshua-hassell/27/b35/a31/ 334-***-****
*** ********* **. ** *******, GA 30324
SEEKING OPPORTUNITIES IN
Financial Analysis, Pricing Analysis, Management Consulting, Finance Management, Accounting, Business Development, Sales, Strategy, Business Process Improvement, Research Analysis, Marketing Analysis
EDUCATION
Bachelor of Science - Commerce and Business Administration/Finance & Economics
●The University of Alabama, Tuscaloosa, AL, December 2010
●Major: Finance
●Minor: Economics
PROFESSIONAL EXPERIENCE
Inside Sales – Panalpina World Transport Ltd. November 16, 2015 – Current: Atlanta, GA
●Prepare daily quotations for our network and targeted accounts applying our pricing policy
●Generate and distribute internal/external reports
●Maintain customer rate tariffs and shipping schedules
●Create customer profiles, assure accuracy/completeness of data and regularly control updates
●Contact potential customers to qualify and process sales leads
Air Console/Accounting – Panalpina World Transport Ltd. March 2015 – November 15, 2015: Atlanta, GA
●Assist in evaluating transportation costs to complete job costing and gross profit.
●Assist in completing internal invoicing for all consolidated and ad-hoc airfreight shipments routed through Atlanta gateway.
●Assist in screening bi-monthly CNS-CASS Report (400 files), dispute incorrectly billed shipments.
●Assist in Shipping Run Report to confirm all necessary actions have been taken before the final closing of files.
Air Export/Import Agent – Panalpina World Transport Ltd. December 2013 – November 15, 2015: Atlanta, GA
●Interact with ports, customs and external inspection authorities for documentation, goods clearance and other routine matters.
●Interface with other global business units for documents delivery and collection.
●Communicate/correspond with international agents and consignees daily; send pre-alerts/pre advice/arrival notice and ensure timely issuance of delivery orders, clearance, delivery of shipments and issue invoices.
●Coordinate shipment status updates of minimal 40 files to customers daily through monitoring movements from origin to destination.
●Maintain proper organization of global accounts, customs code, HS CODE and other data of customers and other parties.
●Provide support to sales team and accounts personnel with global accounts that have corporate visibility.
●Train new employees on freight forwarding operations and documentation with emphasis on policy and procedure through exemplary direction and execution.
●Retain and demonstrate knowledge of international export/import trade documentation requirements.
Home Mortgage Processing Specialist – Wells Fargo Home Mortgage April 2012 – November 2013: Birmingham, AL
●Responsible for ensuring the successful processing and funding of Wells Fargo refinance applications to include compliance with Federal Finance regulations, and ensuring customer loyalty.
●Consistently meet or exceed monthly funding goals at 120% average through thorough understanding of Wells Fargo and Federal HARP refinance guidelines, excellent customer communication and pro-actively facilitating underwriting guidelines.
●Leader in daily production quotas by utilizing efficient time management to include effective use of Microsoft Excel & Microsoft Outlook.
●Handle and resolved client escalation issues on a daily basis.
●Responsible for initial review of all mortgage documents including tax returns, pay stubs, insurance policies, investment documents, and court orders before submitting for underwriting approval.
Intern – 401(k) Advisors November 2011 – January 2012: Dothan, AL
●Responsible for compiling accurate financial data of customers to include yearly P&L statements, market growth, and investment goals in order to determine the best investment options to maximize returns for customers and increase sales for the firm.
●Assisted in market analysis to determine the best investment routes based upon thorough analysis of major investment portfolios, customer’s employee’s social and economic statuses, and customer’s need to balance stable growth versus highest rate of return.
●Created financial visual aids to help sell investment options to customers through market modeling and scenario building.
SKILLS
●Microsoft Office, Public Speaking, Presentations, Financial Analysis, Research Analysis, Reporting, Customer Service, Export/Import, Windows Operating Systems, Leadership.
●Effective team player and able to communicate complex topics to a wide variety of audiences effectively and efficiently.
●Driven to meet and beat project deadlines through purposeful and deliberate work ethic and organizational strategies.
●Naturally assumes a leadership role when needed in order to complete work and keep projects moving by delegating tasks to those based on strengths and weaknesses.
Contact this candidate