Customer Service Sales

Cayli Scheftz

*** **** **** ****, ***** Hill, Ontario L4J 2P6

(647) 973–1217, ************@*******.**

Highlights of Qualifications

Highly organized, self-sufficient and reliable individual with the desire to learn and acquire new skills on an ongoing basis

Detail orientated, motivated, flexible, with effective interpersonal and superior communication skills

Demonstrated teamwork skills with excellent judgement and problem solving abilities

Proficient with Microsoft Suite of Tools (Word, PowerPoint, Excel, Office, etc.), Fillware and effective use of social media

Education

Bachelor of Commerce Program, Level II September 2014 - Present

DeGroote School of Business, McMaster University, Hamilton, Ontario

Work Experience

Burrito Bandidos, Hamilton, Ontario September 2015 - Current

Server

In this part-time position I have strengthened my time management and prioritising abilities. I am able to maintain a strong GPA while meeting my financial obligations.

Accountable for serving customers and ensuring they have received satisfactory service

Entrusted with completing cash-out, cash-in reports and operating the cash register when needed

Take pride in maintaining a quality space for customers: kept the store clean at all times and re-stocking all consumables as needed.

Crestwood Valley Day Camp, Toronto, Ontario June 2015 – August 2015

Camp Counsellor

In this full time summer position, I learned to multi-task, to think creatively, and to coordinate events successfully while being cognisant of the safety of others.

Responsible for the safety and wellness of 16 campers while being fully versed in safety guidelines and regulations

Responsible for gathering accurate assessments of children on a daily basis to report daily behaviours and activities to parents

Directed and planned camp events with fellow co-workers such as talent shows, and special days

Danier Leather, Thornhill, Ontario September 2012-2014

Sales Associate

In this part-time position I developed effective sales techniques which resulted in me over-achieving on my targets and consistently placing in the top 3 sales of my store.

Attended to every customer in a warm and friendly manner, taking care to ensure each one was receiving excellent customer service

Took pride in keeping store in tip-top shape by assisting with systematized pricing activities, store displays and shelving, and store maintenance.

Responsible for operating the cash register when required

Demonstrated excellent judgement and problem solving skills by resolving customer complaints and going above and beyond in ensuring customer satisfaction by arranging direct and special orders for customers as well as alteration consults.

Allan’s Community Pharmacy, Thornhill, Ontario

Pharmacy Assistant September 2011-2013

In this part-time position, I enhanced my attention to detail and understanding of the principles of confidentiality and accuracy, which is critical when dealing with pharmaceuticals, physicians and patients.

Maintained professional communications between clients, physicians and suppliers in a fast-paced environment

Forecasted inventory by monitoring, re-stocking expired products and orders

Processed refills for customer prescriptions and faxed various doctors for further inquiries

Volunteer Experience September 2010- 2011

Temple Kol Ami, Thornhill, Ontario

Customized, prepared and organized classrooms for children

Arranged and organized activities for children day programs

Other Interests

Music (piano and guitar), gymnastics, writing, and travel

References available on request

Contact this candidate