Administrative Assistant Customer Service

Tracy R Neal

act2ky@r.postjobfree.com ***** Buffalo St. Detroit, MI 48234 313-***-****

OBJECTIVES

To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people.

PROFESSIONAL EXPERIENCE

Metco Services Inc. 12835 Stephens Road, Warren, MI 48089

Administrative Assistant 09/2014 – 07/2015

Provided Administrative support for the Warren office.

Assisted in the preparation, copying, and data entry and assembling of complex technical documents including reports, specifications, and databases.

Functioned as a point of contact for clients and visitors to ensure access into the building.

Undertook administration-related work in the office which included answering incoming calls, ordering supplies, monitoring level of stock along with assisting in coordination of building issues.

Assisted with incoming and outgoing mail management, including receiving and sending faxes and preparing UPS/Federal Express packages.

Arranged catering request on-site.

Maintained Project files in accordance with the Firms project file and retention policies.

Maintained hard copy files of timesheets, expenses and vacation/time off request for payroll and informational purposes.

Performed other clerical duties as assigned.

Somat Engineering Inc. 660 Woodward Avenue, Suite 2430, Detroit, MI 48226

Administrative Coordinator 06/2010 – 11/2013

Provided administrative support to the Director of Human Resources.

Created project and opportunity setups using the Vision CRM software.

Performed setup of contract folders, managed physical and electronic files, sent faxes and scanned documents.

Worked with sensitive and confidential contracts on a daily basis, worked closely with the Director of Human Resources.

Ordering Certificates of Insurance

Proofreading my own work and the work of others to conform to company templates and guidelines.

Maintained vacation, out of office schedules for the company.

Maintained with the Deltek Vision CRM software Contact Data Base.

Provided facilities management for cellular phones setup, upkeep and operations.

Assisted with incoming and outgoing mail management, including receiving and sending faxes, preparing UPS/Federal Express packages.

Facilities management of office equipment and supplies.

Functioned as a point of contact for invitees and visitors to ensure access into the building.

Organized a “Treat Day”. All who participated took turns bringing in a treat, since we were so well diverse, we were treated with different cuisines from different nationalities which made for great discussions and comradery.

Somat Engineering Inc. 660 Woodward Avenue, Suite 2430, Detroit, MI 48226

Marketing Coordinator 04/2008 – 11/2013

Provided office support to the Marketing Manager for business development efforts and administration activities.

Performed advance internet research of websites for new opportunities.

Prepared the resumes of the engineers for proposal submittal.

Supported the Marketing Department in the preparation of Proposals and Qualification Packages.

Worked with Excel software creating Spreadsheets for Proposal Submittal.

Maintained Calendar and prepared and submitted Expense Report for the Vice President.

Maintained and responsible for the Vice President's contact database.

Worked with the Deltek Vision CRM software.

Rama Rao & Alfred, Inc. 18447 West Eight Mile Road, Detroit, MI 48219

Office Manager & Administrative Assistant 12/1998 – 08/2007

Provided office support to the President, Vice President, and Engineers.

Assisted in project setup, maintaining project files and closeout activities.

Filed and recertified documents needed to do business in the State, County, and Municipal governments of Michigan. (Ex. USSBA, Cert. Of Awardibility, etc.)

Prepared proposals, letters, invoices, and other business documents as directed using designated word processing software.

Worked with confidential materials, personnel records, payroll and salary data.

Organized appointment schedule of the President.

Was responsible for the day-to-day running of CGM Investments responsibilities included collecting rents, sending out 7-day notices, etc.

Planned outings, parties and made travel arrangements.

Scheduled classes, seminars, and meetings.

Processed invoices, and incoming and outgoing payments for the company through the use of QuickBooks software.

EDUCATION

Everest University – Business Management

April 2016 Associate Degree

Consecutively remained on the President’s List and should graduate Magna Cum Laude.

Wayne State University – Word Processing Training

January 1997 Certification of Completion

Received the Typing Proficiency Certificate for typing at a rate of 80 wpm.

Received the Certificate of Merit in attaining the highest typing speed in the class,

Received an Honor Roll certificate for typing straight copy for five minutes without making more than one error.

Detroit Business Institute – Accounting Course

January 1980 Certification of Completion

Received a Certificate of Appreciation from the Department of the Treasury, Internal Revenue Service in recognition for my contribution to the Volunteer Income Tax Assistance Program (VITA).

Received Honored Student Award for Graduating with a 3.93 average.

SKILLS

Microsoft Word

Excel

PowerPoint

Outlook

Quicken & QuickBooks

Administration Experience

Customer Service and Reception Experience

Computer Literacy

Type (60 wpm)

Some Software and Hardware Installation Experience

Career Portfolio Available For Review

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