Information Technology Management

Emmette Jerome Mason

act2kw@r.postjobfree.com, 323-***-****

Information Technology Executive

Transformational Technology Leader with progressive IT experience in delivering strategic, goal-driven innovative technologies to transform organizations and solve complex business problems. Analytical and emotionally intelligent team lead adept at building and sustaining strong business partnerships while integrating people, processes and technologies to enhance time to market and operational efficiencies. Ensures sustainability through IT governance, change management, strategy, road mapping with transformational leadership, delivering results oriented performance. Intrapreneurial self-starter and persuasive communicator exhibiting both technical and business acumen.

Transformational Leadership – Developed and executed an IT strategy that transformed the IPG e-Business division into a modern, innovative IT organization, which led to successful implementations of large-scale projects.

Team Building and Leadership – Transformed IT organizations to become best in class that developed cutting edge, market distinguishing capabilities and processes that reduced new development and maintenance costs by 50%. Significantly increased the confidence of our customers by increasing in system uptime by 70%.

Technology Innovation – Successfully transformed a 35-person waterfall based organization to sustainable agile based teams functioning at high levels while transforming a client server system to modern cloud based SOA architecture for commercial viability on a SaaS platform.

Information Technology Proficiencies that Drive Innovation and Sustainable Growth

Team Leadership Strategy And Planning Process Improvement Production Operations

Call Center Management Solution Delivery Web Security Project Management

HIPAA/SOX Risk Management Scalability Disaster Recovery Systems Integration

Budget Administration Communications/Relationships management Quality Assurance

Requirements Analysis Infrastructure Vendor management Data Management

Experience

PSI Services 10/ 2012 to 10/2015

IT Operations Manager

Responsible for Worldwide IT Support Operations including Help Desk and Call Center. Managed vendors and provided support for more than 500 Testing Centers throughout North America, Asia and Europe. Procure and negotiate contracts for support services and equipment purchases. Ensure all testing centers comply with ADA and Privacy Act standards.

Managed call center supporting 500+ testing centers delivering in excess of one million tests annually

Reduced abandoned calls to less than 2% by using KPIs to adjust scheduling and staffing levels.

Reduced vendor costs by 18% by renegotiating contracts for services while ensuring quality deliverables and adherence to organizational requirements through modification of the SOW strategy

Technical Project Manager for the following:

a.Construction of new office in Atlanta

b.Construction of new testing Centers in CA, ID, RI, IN, NY, & MN

Configured and installed Windows 2008 Servers for testing centers

Served as Level 2 support for Server and desktop troubleshooting on Windows XP, Windows 7 and Server 2008

Created SLAs based on KPIs while transitioning Support Services to ITIL Model

Led an organization transformation project to a highly successful agile SCRUM model to enable a business driven IT department to better ensure alignment or organizational goals and client expectations

Managed testing operations for the State Department (Foreign Services Officer Testing)

Implemented Change Control Policies throughout the enterprise which contributed to a 99% uptime

Designed and implemented new MPLS cloud design, increasing bandwidth by a factor of 10 and producing artifacts in Visio and Excel

Inland Empire Health Plan (Consultant to the CIO) 8/2011 to 8/2012

Disaster Recovery / Business Continuity

Responsible for developing a Disaster Recovery / Business Continuity Plan for the organization. Consulted with vendors and modified network topology to conform to HIPAA business continuity requirements. Implemented Change Management policy and created SLAs for service support according to ITIL standards. Produced artifacts in Word, Visio, Excel, and PowerPoint for storage, specification, and executive summary.

Developed Disaster Recovery Plan in compliance with HIPAA, Medicare and MediCal obligations.

Authored SLAs for ITIL based service model.

Conducted audits of business associates to ensure compliance with HIPAA.

Implemented systems upgrades to comply with HIPAA HITECH and Version 5010 transactions.

Redesigned network to ensure compliance with HIPAA HiTec and adding additional redundancy and security.

Documented Data Center and new network design in Visio, Word and PowerPoint for Executive Summary.

Authored and implemented Change Management policy.

Planned migration from Diamond to new Oracle Medical Management system.

Canon Communications 1/2009 to 2/2011

Director Information Technology

Managed Canon's global IT infrastructure, support, and maintenance in a 24/7 environment. Conducted leadership training, teambuilding and managed the direction of the technology for the publishing and tradeshow businesses. Advised the CTO and executive team on process and performance improvement initiatives to reduce costs. Implemented technology to support current and future strategic business objectives by leveraging existing technology while implementing new capabilities. Developed and coached staff to maximize performance and improve standards. Defined and authored disaster recovery, change control, and service level agreement policies.

Overall responsibility for all technology and support functions within the organization supporting the following countries: Japan, China, Singapore, Korea, France, Germany, the United Kingdom, and the United States.

Developed and managed $6M fiscal budget for the IT group generating a savings of 17% in 2010 while improving the reliability and efficiency of the infrastructure and Technology group as a whole.

Fluent in Operational Processes, Procedures, Best Practices and Practical Operational Integrity.

Supported operations in the Asia / Pacific region during an acquisition and consolidation.

Implemented migration to cloud based email using Microsoft BPOS.

Managed vendor and contractor relationships to ensure delivery of services and products on schedule and within budget.

Improved time-to-market 30% through reengineering and decentralizing operational procedures for enterprise content management system.

Created and implemented Change Control Policy.

Managed farm of over 80 Linux and Windows 2003 servers supporting multiple business divisions.

Configured, installed and managed Windows Servers within our VMWare / ESX environment

Constructed multi-year implementation plans for all infrastructure projects, preparing the company for growth with continuous cost savings.

Initiative / MediaBrands (IPG) 9/1999 to 11/2008

Director of Technology

Managed IT operations for Initiative and the other MediaBrands entities. Managed support operations for the Eastern Region of the Interpublic Group (IPG). Developed, executed, and directed the daily operations of the organization encompassing Web Site, System Support, and Server Administration via support teams totaling up to 104 regular and temporary employees supporting more than 8000 clients through the United States, eastern region in a twenty-four / seven environment.

Developed and implemented service level agreements (SLAs) for the worldwide organization and worked with external providers to ensure implementation and delivery of services in the agreed upon manner and time frame through monitoring and feedback systems

Developed and implemented process improvement techniques for the server and desktop groups

Reviewed proposed technology implementations and standards and directed the rollout of new systems and applications within a 24/7 environment.

Served as liaison and primary point of contact between the IPG Global Information Services group and the business units regarding service issues and implementations.

Spearheaded office migrations into the North American Service Desk and Enterprise Data Center as part of an overall transition to a shared services support model.

Directed technical aspects of a Data Center build-out to consolidate multiple companies into the Interpublic Group’s Connecticut co-location facility.

Led multiple infrastructure stabilization and upgrade projects to realize a 99 percent uptime for all major systems.

Negotiated and managed vendor and contractor relationships to ensure delivery of services and products on schedule and within budget.

Spearheaded design and implementation of company intranet to facilitate communication and feedback on technology services.

Managed reconstruction and reconfiguration of the One Dag Hammarskjold Plaza Data Center and implementation of an upgraded HP MSA SAN solution.

Authored, implemented, and tested Disaster Recovery Plan for Initiative NYC and Universal McCann J3 Group.

Co-Authored Sarbanes-Oxley control set for IPG Field Services and conducted preliminary Audits for compliance.

Consistently worked with Stakeholders to understand requirements and translate those to practical implementations of applications and services throughout the environment.

Supervised the IT implementation of IPG Media's consolidation and relocation to a new facility, including migration of voice and data service accounts, consolidation of disparate systems, removal, reinstallation, and redistribution of systems.

Communicate with the IPG Global Services groups to develop a clear understanding of business requirements and ensure service delivery.

Designed and managed the nationwide implementation of DDS Tempo timekeeping software.

Planned and implemented Windows upgrades affecting North American users 15 locations.

Developed corporate standards for system imaging and configuration.

U. S. Army, Fort Monmouth, NJ 10/84 to 07/90

Managed Automation of Training Department: Converting paper filing system to database system to track training programs and objectives

Led the center in process improvement and systems Implementations

Provided training for and supervised the installation, operation, and maintenance of nodal and non-nodal satellite communications terminals.

Managed both civilian and Army personnel through several large projects (1 million plus)

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