Manager Customer Service

KEVIN KIRKPATRICK

Lawrenceville, GA ***** • 770-***-**** • **********@*******.***

EDUCATION

University of Illinois, Springfield, IL B.B.A. in Business Administration

PROFESSIONAL SUMMARY

An accomplished and seasoned professional with a comprehensive background in logistics and supply chain, with heavy experience as supervisor/manager. Varied exposure to products, customers and customer demands. Prior involvement in multiple startups. An effective time manager. Authorized to work in US for any employer.

Soft Skills

Leadership

Analytical

High Energy

Initiative

Collaborative

Organized

Motivator

Focused

Exemplary Communication

Productivity Improvement

Problem Solver

Conflict Resolution

EMPLOYMENT

Technicolor, Inc. Kennesaw, GA 05/06 – Present

Director of Inventory Management

Manage two departments (Inventory Control and Returns/Reverse Logistics) with 4 direct reports and up to

55 indirect reports. Provide excellent service levels to multiple customers. Current customer portfolio includes multiple top tier video game publishing and software companies. IC Department has received many accolades from customers for performance and successful project implementation and execution. Coordinate internal activities with the following groups to provide successful experience for customer: Planning, Production, Purchasing, Customer Service and Fulfillment.

Decreased order fill time by 44% by establishing centralized pick lanes and areas.

Reduced customer return time by 50% and spending on temporary labor year over year by 15-20%.

Wrote and implemented multiple ISO procedural documents and other internal processes for training.

Instituted an cycle count program, eliminating customer required costly annual physical inventories.

Established a "warehouse ownership" pact with associates, thus building singular accountability and responsibility into daily duties.

Hub 1 Logistics, Ltd. Lithia Springs – Atlanta, GA 08/02 – 05/06

Division Manager – Southeast Division

Managed daily functions of single account, tri-temperature building (300,000 square feet). Reported to VP of

Operations. Had 6 direct reports (warehouse managers) and 48 indirect reports. Shipped food and foodstuffs for world's largest restaurant chain. RF equipped, non-union work environment, 2-shifts/ 5-day workweek.

Increased OFR (order fill rate) by 11%, decreased pick errors by 70%, decreased mis-rotation and internal damage, and decreased detention charges for a cumulative savings of $170K in 2004.

Increased CPH 24% which equaled a savings of $206K in 2004.

Achieved highest AIB/Silliker score in history of the facility.

Reduced OSHA recordable accidents by 88% for a realized savings of $21K over 2003.

KEVIN KIRKPATRICK Page 2

Hub 1 Logistics (continued)

Hired maintenance/facility manager, eliminating service contracts for forklifts and building, resulting in a savings of $175K in 2004.

Negotiated with warehouse suppliers and freight carriers for a reduction of $88K in 2004 from 2003.

Reduced year-end inventory variance by $172K in 2004.

Influenced the following projects for the southeast division: building growth, expanded work week, layout profile changes, WMS upgrade, installation of push back racking, and created labor hours needed calculator.

APL Logistics, Inc. Normal, IL & Atlanta, GA 09/97 – 08/02

Operations Manager II

Managed daily functions of multi-account public warehouse (Colgate, Kimberly Clark, Yamaha, Mitsubishi

Motors, Case New Holland, Nike, and Mack Trucks). RF equipped and union work environment. Twenty-five customers occupying 450,000 square feet. Reported to General Manager. Had 2 direct reports and 20 indirect. Accounts vary from case pick to bulk pallet shipments. Oversaw P&L, labor management, safety compliance, and associate training. JIT environment with Mitsubishi Motors account.

Established cycle count program for critical accounts for correct inventory and reduced exposure to claims.

Administered returned goods program to ensure customers received proper credit, correct inventory was maintained, and reduced exposure to claims.

Set up a pick line/bulk operation for sensitive accounts to increase productivity.

Implemented facility safety program, which removed APL from OSHA probation.

Reduced OSHA recordable frequency rate by 44%.

Served as member of ISO 9002 certification quality circle.

Pyramid Art Supply Urbana, IL 05/91 – 09/97

Warehouse/Inventory Manager

Handled receiving and stocking of incoming merchandise. Reported to Purchasing Manager. Interacted with purchasing in the storing and organization of incoming merchandise, while maintaining a correct inventory.

Resolved 28 day receiving backlog in seven days by creating small teams to

Initiated two-bin (kanban) inventory system, cycle counts and ABC inventory analysis.

Reduced annual inventory time from five days to three days.

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