Manager Customer Service

JEFF PERKINS

Schaumburg, Illinois *****

630-***-**** • ****.*.*******@*******.***

MANUFACTURING MANAGEMENT

Accomplished, self-driven, hands on manufacturing leader with proven skill in contributing to growth and improved profits while maintaining exceptional customer service and the highest safety standards. Extensive experience in operational excellence with a strong history of process and cultural changes driving quality improvements and cost reductions. Inventory accuracy and reduction management. Sourcing experience including make versus buy analysis. Success in implementing continuous improvement projects with year over year goals while holding team members accountable for meeting objectives and celebrating successes.

Background includes surface and creep feed grinding, polishing, stamping, CNC milling, Swiss turning, conventional turning, centerless grinding, broaching, forging, coining, molding, EDM, welding, plating, heat treat, automation, and robotics.

PROFESSIONAL SKILLS

Continuous Improvement

Lean Manufacturing

Financial Management

Budgeting

Profit & Loss

Capital Projects

Plant Layouts

Facility Relocations

Supply Chain

Cross-Functional Team Building

Employee / Culture Development

Quality Management

PROFESSIONAL EXPERIENCE

KLEIN TOOLS 1998 to January 2016

Operations Manager – Lincolnshire, Illinois Facility (July 2012 to January 2016)

Reporting to Sr. VP of Manufacturing and Engineering.

Managed $7.4M budget for a 24/7 screwdriver, nut driver, and hex key product line along with a $2.9M project to relocate the facility to Texas.

Directed all manufacturing, capital projects, administrative functions, HR, engineering, maintenance and QC.

Redirected $3M insourcing capital project to producing new products, improving existing product margins, and quality while improving project ROI.

Developed and implemented an automated OEE data collection system now being rolled out company-wide.

Planned, managed, and implemented relocation of plant to Texas on time and under budget while maintaining on-time delivery.

Reduced labor and material cost by 30% through process improvements, cycle time and setup reductions, operator training, improved cutting tools and usage control, and shift restructuring to optimize machine utilization.

Improved on time delivery to from 78% to 99% through elimination of excessive backorders.

Operations Manager – Roselle, Illinois Facility (May 2006 to July 2012)

Reported to Sr. VP of Manufacturing and Engineering.

Managed $3.2M budget for wire stripper, cable cutter, pump plier, and adjustable wrench product lines with 40 team members.

Directed all manufacturing, capital projects, administrative functions, HR, engineering, maintenance, QC, and property.

Developed and implemented a project to modernize the processes of the wire stripper product line and direct the insourcing of purchased product; improved margins by $700K annually, maintaining existing labor costs.

Planned, managed, and implemented relocation of plant to Texas on time and under budget.

Reduced rework and scrap over 80% by introducing new grinding technology, creating a quality culture with operator ownership, and simplifying QC measuring and inspection.

Reduced WIP inventory by nearly 50%.

Operations Manager – Schaumburg, Illinois Facility (September 2002 to May 2006)

Reported to Sr. VP of Manufacturing and Engineering.

Managed $400K budget for longnose plier product line with 20 team members.

Directed all manufacturing, capital projects, administrative functions, HR, maintenance, QC, and property.

Reduced rework and scrap by over 70%.

Developed computerized maintenance management system and guided rollout to entire company.

Planned, managed, and implemented relocation of plant to Skokie, Illinois.

Created a quality culture with operator ownership.

Simplified measuring and inspection.

Implemented process improvements.

Reduced direct and indirect labor costs by over 40%.

Created employee accountability.

Initiated setup reductions.

Improved equipment uptime.

Manufacturing Manager- Schaumburg, Illinois Facility (November 2000 to September 2002)

Reported to the Operations Manager.

Directed manufacturing of longnose plier product line.

Managed capital projects.

Planned, managed, and implemented facility expansion.

Production Supervisor – Schaumburg, Illinois Facility (August 1998 to November 2000)

Reported to the Manufacturing Manager.

Led team in manufacturing of longnose plier product line.

ADDITIONAL WORK EXPERIENCE

Midwest Motorsports, Glenview, Illinois Service Director

Westlake Welding, Glenview, Illinois Owner

Orna Engineering, Wheeling, Illinois Automotive Machinist

Peterson Automotive, Des Plaines, Illinois Automotive Technician

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Green Belt Certification in Manufacturing

Klein Business Systems Training

oValue stream mapping

oKaizen events

o6S

oKanban systems

oSetup reductions

oLead time reductions

oRoot Cause Analysis

oOne Piece Flow

oTotal Productive Maintenance

Education, University, Bachelors degree, BA, MBA - none

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