Customer Service Sales

Muhammad Sanaullah

Eid Gah Road Chughtai Manzil Mardan, Kpk, Pakistan.

Email: *.*****************@*******.***, Cell # +92-321*******

Personal Objective

I want to excel in a growing & progressive organization to explore my own capabilities in a better way for mutual benefit. Seeking a position where talent, sense of responsibility, commitment & output of work is required along with the personal & professional growth.

PROFESSIONAL SKILLS:

Excellent communication and negotiation skills.

Building strong relationship with customers in short time.

Ability to identify clients’ needs, suggests appropriate solutions, establish and maintain productive relationships.

Ability to conduct independent research and analysis, identifying issues, formulating opinions and making conclusions and recommendations or decisions where appropriate.

Experienced working in a corporate company.

Experienced working in a team.

Experienced in implementing advanced techniques in management.

Experienced in composing regular reports in a company.

Multi tasking and time management skills.

Strong leadership and organizational skills.

Capable for creative problems solving skills.

Good interaction with the people.

Working EXPERIENCE:

Designation : Managing director

Company : Sanaullah Chemicals, Mardan, KPK, Pakistan

Duration : Jan’13 – Present

KEY RESPONSIBILITIES:

Achieve the sales target allocated for the given month/quarter/year.

Supervising and updating of sales display area.

Inventory supervision: keeping accurate records of physical stocks, replenishing and conducting.

Responsible and accountable in securing company’s assets.

Preparing sales reports and other-shop operation related reports.

Preparing or supervises purchases/purchases returns.

Ensures that product knowledge of assigned brand of sales staffs is sufficient to handle customer queries.

Reports and coordinates with Head office any developments in the shops.

Drive the business in the allocated accounts to achieve and surpass sales, business goals and objectives.

Processes and maintain all relevant information about Customers, Prospects, Campaigns, and Leads.

Updating and sharing the product knowledge to the Sales Team in order to enhance customer Service experience and reduce the probability of returned products.

Give techniques about resource management, cost planning and technical schedules.

Planning the work, work schedules and employee organization.

Make a budget planning of work period.

Monitor employee tasks.

Make monthly progress report in a project.

Make training for employees to perform tasks in order to give satisfaction for customers through product services.

Help to handle cash money.

Professional experience:

Customer service

Processed deposits, withdrawals, account statements, account opening, and checks reorders.

Responsible for coordinating with customers on their enquiries and issue resolutions.

Educate the customer on the products and services.

Key achievements

Maintained the sale goals through out the year.

Customer service and sale representative:

Attending the clients calls.

Promoted products to the customers.

Key achievements

Exceeds sale goals.

Designation : Sales& Marketing Executive

Company : Sultan & brothers

Duration : Dec’11 – Nov ’12

Responsibilities:

Plan and schedule visits to TOP MR’s (Mass Resellers)point of sales to promote products and services and identifying or resolving urgent issues.

Supervising and reporting of events held by marketing partners in the region.

Maintaining awareness of market trends in the retail industry, understanding for the coming customer initiatives and monitoring what competitors are doing.

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Contributes to team effort by accomplishing time to time given tasks related to the business.

Manages, coordinates delivery of products, services and solutions to Business Partners and National Distributers.

Manages and coordinates the technical complaint handling process to solve customer concerns in a prompt and efficient way.

Competitive analysis of assigned category of products.

Keeping track and follow with collection department for AR collection of region.

Special skills:

Computer skills.

Leadership skills.

Analytical skills & attention to detail.

Ability to work under pressure.

Market dynamics.

Decision Making skills.

ACADEMIC QUALIFICATIONS:

2011 Bachelors of Business Administration BBA (Hons)

National College of Business Administration & Economics Lahore, Pakistan.

2009 Intermediate

Fedral Board.

2007 Matriculation.

Board of Intermediate & Secondary Education Peshawar.

PERSONAL INFORMATION

Languages : Good command over written and spoken English, Urdu &Pashto

Nationality : Pakistani.

Date of Birth : 03/04/1988

REFERENCE

Will be furnished if required.

Contact this candidate