Customer Service Manager
Resume:
Anthony (Tony) Sluder
Laurel, MD 20723
**********@*****.***
SUMMARY
I have over 24 years experience in public safety and the customer service arena. I possess strong qualifications in customer service, training, personnel affairs, public safety, emergency response, budging and resource management while exhibiting excellent listening skills, oral and written communications. I am comfortable in interacting with all levels of an organization and the public. I have excellent problem solving and negotiating skills while able to make decisions independently and quickly with minimal escalations. WORK EXPERIENCE
The Corner Slice, Bethesda, MD 09/2007 – 01/2016
Manager
Managed the day-to-day operations of the business including supervising five (5) employees. Responsible for maintaining product inventory and placing orders as necessary to maintain product inventory. Provided customer service to all customer base. Oversaw the order taking, order preparation and quality control for all orders placed. Managed all the delivery aspects of delivery orders placed including pricing, scheduling and routing with the delivery drivers. Also responsible for all daily accounting, banking and completion of all appropriate paperwork to support the daily operation numbers.
Enterprise Rent a Car, Linthicum, MD 09/2004 - 11/2007 Assistant Branch Manager/Branch Corporate Account Manager Provided excellent customer service to the rental car industry and answered a high volume of calls from customers. Responsible for all the proper underwriting of all the contracts for all cars on rent. Maintained a fleet of 150+ cars which includes all maintenance of the fleet, renting of the cars and shuttling between the main branch and the satellite office. Utilized other area and regional offices to maintain fleet and meet reservation needs. Maintained and managed all corporate accounts which included marketing to potential new customers and managing the needs of all existing corporate accounts. Oversaw the status of all cars on rent with the customers while maintaining the appropriate billing for direct billing and maintain proper deposits that the customers are responsible for. Managed all accounts payables and receivables including making all deposits on money received, while preparing paperwork to have all accounts payable checks approved through the corporate offices. Maintained and approved all weekly time sheets. Also filled role of Branch Corporate Accounts Manager, which entailed providing services to all the Branch Corporate Accounts. This included pricing structure, vehicle needs, frequency of renting, and delivery of vehicles to accounts. Responsible for all the marketing to potential new customers providing potential new customers with information pertaining to the Corporate Account Program.
Greenbelt Vol Fire Dept & Rescue Squad, Inc., Greenbelt, MD 05/1992 - Present Fire Captain
Responsible for overseeing fire suppression duties and the supervision of all personnel under my direct command while conducting emergency operations. Provides and supervises in emergency medical care of patients while maintaining all appropriate paperwork pertaining to incidents or personnel under my supervision. Ensure all relevant personnel are maintaining and have inspected all apparatus to ensure they are response ready daily, weekly, monthly and annually. Provides continuing education training to all members of the department through classroom or hands on training while responsible for training of all new personnel to ensure they are qualified to ride emergency apparatus. Provides public education to the community on all information related to fire prevention. It is my responsibility to maintain all apparatus in the station including all the fire engines and the ambulances, making minor repairs as needed within the scope of my capabilities. I sit on the Drivers Training Committee which is responsible for the training and the turning over of all personnel training as a driver. I am an emergency vehicle operator for both the fire engine and ambulance while also providing assistance and support to the Fire Chief. United States Navy (AAFB), Camp Springs, MD 05/1990 – 09/1995 Airmen
EDUCATION
Prince Georges Community College 09/1990 - 05/1991 Business Management
University of Maryland (Md. Fire & Rescue Institute) 09/1993 - Present CERTIFICATIONS / LICENSES
ICS for Single Resources & Initial Action Incidents ICS 200 – FEMA / Issued 2010 Introduction to the Incident Command System ICS-100 – FEMA / Issued 2009 National Response Plan & Introduction IS 800 – FEMA / Issued 2007 National Incident Management System & Introduction IS 700 – FEMA / Issued 2006 Firefighter 2 - University of MD MFRI / Issued 1998 Fire Officer 1 – University of MD MFRI / Issued 1998 Pumps Equivalency – University of MD / Issued 1997 Emergency Vehicle Operators – Prince Georges County, MD / Issued 1995 Emergency Medical Technician (Basic) – State of Maryland / Current / Issued 1993 Hazmat 1 Operations - Prince Georges County, MD / Issued 1993 Firefighter 1 – Prince Georges County, MD / Issued 1993 Volunteer Recruit School – Prince Georges County, MD / Issued 1992 AWARDS
Prince Georges County Fire Department - Emergency Services Award Prince Georges County Fire Department - Certificate of Award Greenbelt Volunteer Fire Department - Distinguished Service Award Greenbelt Volunteer Fire Department - Firefighter of the Year Award American Legion - Citation for Meritorious Service State of Maryland - Governors Citation
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