Customer Service Administrative Assistant

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JANICE CAROL JORDAN

**** * ** **** ***** Ocala, FL 34481 cell 863-***-****

************@*****.***

Summary

Dynamic customer service professional experienced in all facets of customer service and an unwavering commitment to build productive relationships, resolve complex issues and win customer loyalty.

Highlights

Service and operational excellence oriented

Retention

Problem analysis

Problem resolution

Relationship building

Experience

VALLEY NATIONAL BANK, formerly CNLBANK, ORLANDO, FL 2000 - 2016 ASSISTANT VICE PRESIDENT / LOAN SERVICING

Customer Care Contact for:

Commercial loans, Consumer loans, Mortgage loans System Admin & Audit:

LaserPro software. LaserCheckWriter software, Phoenix software, Icheck software

Loans for Executive Officers, Bank Directors and Bank employees Processes:

Identify and apply solutions for software system defects

LaserPro document preparation

Phoenix loan setup and maintenance, Testing for software upgrades

Customer service issue resolution

Special Assets recovery funds tracking

Paid loan processing

Problem resolution for Loan Servicing issues for software programs and hardware issues ASSISTANT VICE PRESIDENT / LOAN OPERATIONS

Supervise:

Daily processes of payment posting, loan input, note and collateral security

Phoenix loan setup and maintenance, Scanning processes Processes:

Book loans and post payments on Phoenix Banking software

Maintain and secure confidential loan files for Executive Officers, Directors and employees

Experian credit bureau resolutions, E-Oscar investigations and resolutions

Troubleshoot loan upload process between LaserPro and Phoenix software systems SENIOR LOAN ADMINISTRATOR

Processes:

Management of special floor plan lines

Balancing of general ledger accounts

Auditing of new loan input

2

JANICE CAROL JORDAN

9692 A SW 95th Court Ocala, FL 34481 cell 863-***-**** ************@*****.***

BANK OF NORTH GEORGIA, ALPHARETTA, GA 1997 - 2000

SENIOR ADMINISTRATIVE ASSISTANT

Processes:

Support Senior Executive Vice President of Retail Banking and Vice President of Facilities Management

Perform a variety of duties to conserve time for management

Bank Photographer

ADMINISTRATIVE ASSISTANT

Processes:

Administrative support to Executive staff of Bank including CEO, President, Corporate Secretary, Marketing Director, Facility Manager, Human Resource Director, Risk Management, Product Manager

Coordination of meetings and special events

Manage relationships with property management, vending, printing companies, cleaning service, plant care service, telephone system vendor, courier service

Processing and distribution of policy and procedure statements and action alerts

Distribute shareholder information

Forms creation

Previous Positions Held

WANG LABORATORIES, ATLANTA, GA 6 years

FINANCE ADMINISTRATOR

SENIOR SECRETARY FEDERAL AND COMMERCIAL SALES DIVISIONS EQUIFAX SERVICES, ATLANTA, GA 12 years

STAFF SPECIALIST / ACCOUNTING / RECONCILIATION

STAFF SPECIALIST / COST ACCOUNTING

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