Assistant Administrative

Julie C. Miller

**** ***** ****** **** *****, Texas 76107

Cell 469-***-**** ***************@*****.***

Summary of Qualifications

Dedicated Assistant with 25+ years’ experience in the coordination, planning, and support of daily operational and administrative functions.

Skilled in providing comprehensive support for executive-level staff including calendar management, scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Service oriented with exceptional customer relations skills, continually going above and beyond to ensure satisfaction.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues.

Proficient in Microsoft Office, Word, Excel, Outlook and PowerPoint

Professional Experience

Parkland Health and Hospital System – Dallas, TX 2009 – 2015

Administrative Assistant to Site Administrator

Provided administrative support to Site Administrator and clinical staff of a Dallas County Hospital Community Clinic.

Managed executives calendar and meeting coordination.

Created and managed routine correspondence, presentations and provider productivity, budget, and ad hoc reports.

Worked closely with patients and staff to resolve complaints and special requests to improve patient satisfaction and staff relations.

Set up and managed paper and electronic filing systems such as patient correspondence, personnel files and policy and procedure binders in accordance with internal procedures and HIPPA laws.

Managed flow of work through supervisor’s office, initiating follow-up actions as required, to reduce unnecessary interaction with supervisor.

Coordinated/managed projects and contributed to committee or team work.

Managed administrative process of new hire on-boarding and terminations.

Assisted staff with payroll and benefits questions.

Opened, read, routed or responded to incoming mail.

Greeted visitors and callers and handled inquiries or directed them as appropriate.

Managed service requests for office equipment and building maintenance.

Coordination of office personnel/equipment moves.

Prepared and submitted expense reports for clinic staff.

Ordered and dispensed office and medical supplies to staff.

Coordinated conferences, meetings, and travel reservations for staff.

Brighter Tomorrows, Inc. – Grand Prairie, TX 2003 - 2009

Executive Assistant

Provided high-level administrative support to Executive Director and supporters of non-profit organization.

Worked closely with clients, donors, volunteers and all levels of staff at multiple locations.

Implemented and managed projects and assignments requiring thorough knowledge of the organization.

Responsible for database maintenance of donors, prospects, queries, and donor recognition.

Instrumental in all aspects of planning and implementation of special events and fundraising activities.

Composed and distributed correspondence on behalf of the organization, Executive Director and Board Members.

Creation and distribution of quarterly newsletter.

Maintained personnel, business and client issues in a confidential and professional manner.

Managed Annual Adopt-A-Family Christmas program for clients and their families.

Crisis Hotline/Shelter Advocate.

Office management, phone coverage, maintained organized filing system and ordered offices supplies for multiple locations.

Military Sales and Services Company, Inc. – Duncanville, TX 2001 - 2003

Assistant Director of Marketing

Processed and tracked orders and stock to ensure all military base locations were at required inventory levels and accounted for monthly.

Responsible for resolving customer services issues (order tracking, returns, special promotions and billing issues).

Assisted field representatives with merchandising and buyer special requests and provided ad hoc reports as requested.

CitiFinancial (Associates Financial Services Company, Inc.) – Irving, TX 1987 - 2001

Executive Assistant to Senior Vice President of Marketing

Reviewed correspondence for SVP, proactively handled issues not requiring management’s attention.

Managed SVP calendar

Created and maintained presentations, spreadsheets and databases.

Responded promptly to correspondence from internal and external customers, researching problems and making recommendations for resolution.

Responsible for complex domestic and international travel arrangements.

Planned and implemented management meetings, conferences and special events (vendor proposals, contracts, on/off-site support).

Supervised department administrative team and provided relief support to Executive management.

Responsible for administrative and program budget planning, tracking and reporting.

Coded invoices and check requests to the proper cost centers and project numbers.

Prepared and submitted expense reports and credit card/bank reconciliations.

Coordination of office personnel/equipment moves and new office build-out.

Education

East Texas State University (now Texas A&M Commerce) Business/General Studies 30 credit hours

North Lake Community College General Studies 6 credit hours

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