Customer Service Sales

ART P. VIEIRA

Mobile: 1-250-***-**** **********@*****.***

OBJECTIVE- To utilize, proven multi discipline managerial and operational planning with bottom-line responsibilities, towards support services and multi operational administration. Implement improvements in volume growth productivity efficiency and team-work with a growth-oriented company. Contribute to organizational objectives to provide opportunities for advancement.

SUMMARY of QUALIFICATIONS- Twenty-three (23) years of diverse accomplishments in:

Corporate Management • Logistics • Supply Chain Management • Commercial & Residential Building Developments • Consumer Retail Linkage • Possessing strong focus on:

• Profit & Lost Accountability • Operations Planning Procedure for Improvements

• Costs & capital Cost Management • Schedule & Process Methodology for Quality/Safety

• Change & Time Management • Supply Chain Management Structures

• Financial Management • Advertisement and Promotional Strategies

• Collaborate Business-to-business Strategic • Warehouse & Logistics Network Strategic Planning

• Configuration Warehouse Systems • Regional and International Sales Distributions

• Sales & Marketing Initiatives • In House & Field Facilitation of Information System

PERSONAL PROFILE - Results focus, hands-on professional, working in a highly motivated leadership/management environment. Success includes strategic business planning abilities, with tendering/analytical problem solving and negotiating. Keen in: Human Relations and excellent with Customer service.

Possessing Practical knowledge in: • ENGINEERING • CORPRATE LAW • CHARTER ACCOUNTING

EDUCATION - University of British Columbia - Honour, Bachelor of Arts in - Business/Commerce -1977

Regis University of Florida, U.S.-Business Administration (Correspondence curriculum, completed)- 2002

COMPUTER LITERATE- WORD for WINDOWS • WORDPERFECT • POWERPOINT • EXCEL • SQUIRREL SYSTEM

WORK HISTORY

Ventures Disbursement Inc.-Consultant, 2015 to present

• Accountable for Profit & Loss of $157Million for design and construct Residential and Commercial developments. Assist and consult with engineers, architects and building trades. Appoint and supervise building trades from inception to completion, on each property developments and on new rejuvenation projects.

• Initiate building trades' contracts performances, and exchange roles in order to maximize the general performances.

• Maintain strategic direction of property investments, real estate market values, to assurance profitability and/or to sell out directly to private investment companies and/or to off-shore investors.

ANA Distributors a Importers Inc. - Vice President of Operations and General Manager 1986-2001

• Report to the President and to the Corporate Directors of: with full accountability on progress of Profit and Loss for $982Million. Human relation-provided training, guidance, developments and motivated 750 staffs including 27 managers, 10 assistance managers and 8 shift managers along side leadership instruction to ensure the succession planning programs were affective. Took a practical business approach and turned ANA Distributors & Importers from a money-losing venture to a high profit enterprise.

• Arranged purchase agreements and contracts negotiations with suppliers, manufacturers, government brokers' agencies, by effectively managed inventory through developing comprehensive forecasting reports to assess and initiate timely purchases decisions. Build strong business-to-business partnership relations with regional and international businesses, suppliers and trade commissioners on conference visits.

• Dramatically improve unit gross margins by tightening operations. Improved inside and field staff moral to initiate new disciples, to hone business. Improved manufacturing productions, product quality and consumer service.

• Organized logistics and distribution programs with affective time management, created independent distribution channels to government agencies, industrial independents, commercial customers, machinery dealers; big box to ma-and-pa operations.

• Administer and deliver with written presentations to echelons on business practices for distribution systems, supply chains, retail channels, government regulations and business conditions. Developed contract agreements and maintained close working relationships with regional and international customers.

• Developed, implemented and administered the strategic assortments, placements, performance of growth, share profitability and business planning process for all merchandise categories. Forecasted, developed and managed the annual merchandise budgets and business plans.

• Generated and integrated new programs as required in steps with Canada and internationally as programs developed new areas of business. Produced effective systems monitoring sales and trends and changes to demographics and buying patterns in Canada and international marketplace.

• Originated systems for product trading and distribution programs, operations planning related to traffic, inventory control, material management and configuration warehousing, Network programs for distribution operations, supply chains, industrial/commercial businesses and retail outlets.

TAURUS Corporation -General Manager- 1984-2001

• Reporting to the President with financial and operation control of $2.6Billion. Responsible for the design and the construction development concerning three trading centres by entailing a process packaging and bottling plant in the eastern European territories. Assisted and consulted with engineers, architects and building trades.

• Supervised and motivated 1320 employees in a computerized material control departments of automated assembling plant of paraphernalia. Meat and related sustenance manufacturing of, high volume process packaging and bottling refreshment plant, including the administration of 25 clerical employees in each trading centre.

• Oversee, all administration functions including office systems, the ledger, work planning and scheduling, correspondence forms, and private label designs procedures through developments of superior private label programs that became the backbone of the category offerings.

• Planned and developed computerized warehousing and distribution network operations. Produced sales and sales base for a sale force division, to continuing to establish and develop effective vendor relationships and partnerships, Supervised and motivated 5 technicians and 58 sales representatives.

• Initiated business performance objectives and exchange measurements in order to monitor general merchandising performance to ensure increased financial performances and profit contributions.

• Originate market strategies and sales budgets, prepared quotations, pricing procedures and estimated costs. Develop bidding standards involving technicians: -manufacturing and quality control, resulting in and of new contracts won by the corporation in competitive bidding.

• Co-ordinated the operations' implementations towards ensuring with the aim of sales and marketing forecast and customer service were satisfactory by controlled inventory management. Implemented and maintained, quality control systems.

• Maintained automate inventory control system, using JD Edward ERP, bar coding, scanning, order processing and material procurement. Interface and regulate, production processing for; packaging/bottling and quality control.

• Directed and co-ordinated the inventory control network division. Supervise all phases of inventory for preparation and achievement of inventory control, material management systems and procedure requirement planning. Maximize efficiency in all phase of the operations.

CARMEN International Inc. - Director of Retail Operations- 1977-1984

• Direct and assisted 226 managers in all functions, monthly sales, inventory merchandising, advertising and promotional programs and ensured satisfactory customer service.

• Perform with the corporation and divisions through integrating, where practical sourcing and merchandising programs would provide consistent brand awareness and brand equity.

• Maintained strategic directions for retail space management and visual merchandising programs, as to optimize profitability and sell out directly.

• Supply demographic analysis for trade areas and negotiated lease renewals, land purchases sales and relocation business deals. Constantly contact developers, remained up to date on current developments as well as assist with site analysis for future store projects.

• Composed the floor designing (leasehold improvements) for each retail location, co-ordinated with appropriated general equipment. Contract and supervise all building trades from inception to completion each of the individual operations and for new rejuvenation.

• Arranged, developed and administered strategic merchandising plans, produced effective and delivered market share increases, targeting revenue and margin contributions for each of the stores.

• Developed efficient core, opportunistic and seasonal merchandising programs that allowed each store, maximize the sales and gross margin contribution per cubic foot of retail selling space.

• Interface with each store manager in various lines of business to interact with each other by developing a network strategic plan through the areas of discount coupons and certificates offers, to elevate customer circulation and sales revenues within each stores location. Motivated and fostered, Excellence to full and part-time staff.

• Co-ordinated each store network promotions and strategic input for the development of marketing, advertisement and promotional support in, new prints, television, and radio and bulk mail. Seasonal marketing brochures and catalogues by working closely with copywriters and art department.

• Prepared and monitored more than $124Million, within seasonal product purchases contracts, including negotiations, follow-up of late deliveries and quality problems. Followed up expedite orders, by maintaining up-to-date status using the computerized systems.

• Responsible for market researches and product developments, intended for customer demands and market forecasts. Inventory evaluations on occurrence of each particular retail outlet locations .., Maintained, Strong focus on competitive marketplaces, on product pricing, volume discounts and continuous availability of products.

• Train with Point-of-Sale-(POS) systems and manage inventory control terminal. Kept bi-weekly sales record of deletion inventory of replenishment, quarterly reports evaluating sales and inventory projections for rising quarters.

• Aided in forecasting future product requirement and advised store managers of current delivery status, ensuring the maintenance of store distribution networks, Interface with the warehouse manager and each store manager, handling product problems and expedite orders for distribution. Responsible for and administered al distribution programs with low-cost effectiveness.

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