Administrator+ Councilor, Senior Customer Care Executive

ELIZABETH CHERIAN

Vanchiparambil House, House No: 541, Janatha Road,

Vytilla PO, Ernakulam, Kerala.

Tel No: +91-703*******; ****************@*****.***

CAREER OBJECTIVE

Intent to work in a leading corporate environment, with a group of committed and dedicated people, using my skills and abilities in an organization that offers professional growth while being resourceful, innovative and flexible.

PROFESSIONAL EXPERIENCE

1.EBEN TELECOM

November 2009 to December 2010

Senior Customer Care Executive

Helping the customer and giving proper information about the current ISD offers available in WCC.

Giving GPRS technical support to customers depending upon their handset by PC suite, Bluetooth and USB modem.

Giving VL, VMC and Streaming settings to suitable handsets.

Giving details about GPRS plans available.

Solving the GPRS and WCC enquiries of customers.

2.VODAFONE

January 2011 to September 2011

Sales and Telemarketing Executive

Giving details of various schemes availability to the customers.

Creating awareness for the new vas products to the customers.

Making them to take new SIM connection from our network.

3.VIDEOCON

November 2011 to February 2012

Auditor

Verifying the various documents submitted by the customers while acquiring a new SIM card.

Verification was done using FILENET software.

4.ENGLISH CAMPUS (IELTS & SPOKEN ENGLISH COACHING CENTER)

December 2014 to till date

Administrator+ Councilor

As a student’s councilor giving information about enquiries and handling IELTS exam registration.

Meeting face-to-face with students to give them guidance.

Giving in-depth information about different curriculum provided by the institute to the students.

Collecting the feedback from each student and pass it to the management to improve the method of teaching.

Keeping and attendance of each student attending the lecture.

Ensuring that the company website is up to date with the latest information.

Updating in daily expense, daily admission, daily report and daily attendance, daily enquiry details.

Reporting all the updates through the mail.

Supervise and coordinate activities of staff.

be involved in staff training and development, preparation of job descriptions, staff assessments and promotions

KEY COMPETENCIES AND SKILLS

Good Communication

Ability to Adapt any working environment

Good Listener and hardworking

Nature Friendly and Motivating

Pleasant personality complemented with caring and responsible attitude

Organization

ACADEMIC QUALIFICATIONS

B.tech in Holy Matha college of technology, Ernakulum (2009)

Plus two in our lady of mercy H.S.S, Alleppy (2005)

10th in Christ King Convent Girls High School, Ernakulum (2003)

COMPUTER KNOWLEDGE

Hands on experience in:-

Microsoft Office (Word, Excel)

DIMS (doing)

Internet

LANGUAGE FLUENCY

English

Hindi

Tamil

Malayalam

PERSONAL DATA

Date of Birth: 13 June 1985

Gender: Female

Marital Status: Married

Nationality: Indian

Religion: Christian

Passport no: L6119878

REFERENCES

Mr. Allwin Philip

Director

Delma Enterprises.

Tel. No. 077*******.

Mr. Biju Thomas

Director

Thomas and Company

Tel. No. 075*******

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief.

Place:

Date:

ELIZABETH CHERIAN

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