Office Assistant
Resume:
Rosa L. Smith
*** **** *** ******, ****. *, Apt.*-H
New York, NY 10039
**********@***.*** / **********@*****.***
Professional with qualifications for
ADMINISTRATIVE ASSISTANT / EXECUTIVE SECRETARY / RECEPTIONIST
Highlights of Qualifications
Personal Strengths
-Positive Results & Positive Outcomes -Poised & Diplomatic Under Pressure
-Planning & Problem Solving -Organized & Multi-Tasking
-Detail-Oriented & Accurate -Clear & Effective Communications
Administrative Skills
-Typing (90+ wpm) -Purchasing & Inventory
-Office Procedures -Customer Relations
-Telephone Techniques -Management/Organizational Skills
-Microsoft Office 2000 / 2003 / 2010 -Filing / Editing
Word, Excel, Powerpoint, Outlook -Word Perfect
Training & Education
-How to Manage Multiple Projects -Examinations for Non-Examiners – OTS
-Office 2000 / 2003 / 2020 Training -Executive Image and Professionalism
-Improving Managerial Skills of the New -Management Training I
New Manager -EEO Training Workshop
-Communication Skills for Women -Performance Planning & Appraisal System
-Fundamental Excel -Boosting Your Image and Communication Skills
-Proofreading -Professional Development
-Management Skills for Secretaries, -Excel 2000 – Level I, II, III
Administrative Assistants, and Support Staff -FTC Security Awareness and Privacy Training
-No FEAR Act – Standard Edition – -Preventing Workplace Harassment - Standard
U.S. Federal Trade Commission Edition – U.S. Federal Trade Commission
-FTC Privacy Training -Security Awareness Version 3.2.FTC.1
continued
Rosa L. Smith Resume Page Two
Training & Education
-GSA SmartPay-Purchase Card: Your Blueprint -Information Security and Privacy Training
For Success Training Version 3.3.FTC.1
-GSA SmartPay-Travel Card: Charting the -The No FEAR Act
Course Training
-Information Security and Privacy Training
Version 3.3.FTC.2
Relevant Experience & Employment
Legal Technician (Office Automation) – Federal Trade Commission, New York, NY – 12/04 -06/11
-Assists attorneys and other staff in investigations, litigation, and other activities and provides
administrative/secretarial, document management and clerical support.
-Designs and maintains document management systems for individual cases and projects.
-Uses computer databases to assist in document management and factual or legal research.
Encodes and conducts data entry of case or project materials into computer, retrieves and
analyzes materials through data searches.
-Assists with preparation and organization of charts and other materials to be used as exhibits
in court or other proceedings.
-Uses initiative to complete recurring tasks and follows instructions for new or difficult assignments.
-Assists to timekeeper for time and attendance records for the office.
-Possesses excellent word processing, data management, data entry skills and performs these duties
as required. Is responsible for proper spelling, grammar, format, arrangement of material, and
proofreading.
-Performs miscellaneous administrative/secretarial and budget duties, including typing, photocopying,
in putting various reports and special reports.
-Arranges travel for staff including scheduling transportation, making hotel reservations, keeping in
touch with staff en route and preparing the final version of the travel vouchers.
-Procures supplies, equipment, repair and maintenance services, etc. through administrative channels
for the staff.
-Schedules interviews with applicants and maintains a calendar/chart of same for the Regional Director
and the Assistant Regional Director.
continued
Rosa L. Smith Resume Page Three
Secretary (Office Automation) – Federal Trade Commission, New York, NY – 07/02 - 12/04
-Receives and routes incoming mail, taking care of routine matters and routing technical matters
to proper section or person for consideration
-Maintains alphabetical and/or chronological files and records, and provides specific files,
documents, or information upon request. Ensures that files include all required documents and
that all documents are properly signed, when signature is appropriate/required.
-Receives and screens telephone and personal callers. Receives requests for information, advises
when the information can be furnished, and provides if personally from files and records or follow
up with staff to see if that it is provided.
-Assembles and summarizes from files, documents, and books in the office, library, or other available
sources for use of the supervisor on the basis of general instructions as to the nature of the information
wanted and its purposes.
-Arranges travel for staff, including scheduling transportation, making hotel reservations, keeping
in touch with staff enroute and preparing necessary travel vouchers.
-Maintains supervisor’s calendar, reminds the supervisor of appointments, and makes appointments
as instructed. Makes necessary arrangements for conferences, including space, time, participants,
etc. Assembles background material for meetings.
-Procures supplies, equipment, repair and maintenance services, etc. through administrative channels
for the staff.
-Types correspondence, memoranda, report and/or legal documents including a wide variety of
technical terminology. Responsible for proper spelling, grammar, format, arrangement of material,
and proofreading to insure accuracy of final copy.
Executive Secretary – Office of Thrift Supervision, Jersey City, NJ – 09/97 to 05/02
-Reviewed and screened visitors and telephone calls, ascertained caller’s needs and tactfully referred
callers to appropriate personnel within the executive department (three directors and the executive
assistant).
-Engaged in a variety of contacts inside and outside the Agency in order to obtain or relay information,
arranged meetings and gathered data, often dealing with executives, staff or external representatives,
-Received and read incoming materials, screened items which can be routinely handled, prepared
appropriate responses and forwarded remaining materials to supervisor / manager or others along
with necessary background information.
continued
Rosa L. Smith Resume Page Four
-Completed travel arrangements, prepared itinerary, books conference rooms, set up conference calls
and maintained business calendar for three directors and the executive assistant.
-Established, maintained and revised record-keeping and filing systems, and classified, sorted and
filed correspondence, articles, records and other documents.
-Attended meetings and took, prepared and distributed minutes to appropriate personnel.
-Performed specialized functions pertaining to office operations, including requisitioning regular
office supplies, etc.
-Planned office parties and special events.
-Delegated responsibilities to other employees to meet company’s expectations.
-Researched and retrieved information from the internet.
Supervisor of Report Preparation – Office of Thrift Supervision, Jersey City, NJ – 12/90 to 09/97
-Greeted and directed visitors to the proper personnel. Scheduled appointments. Answered multiple
phone lines and took messages.
-Motivated and supervised 15 employees (word processors and mail clerks) on a daily basis.
-Insured that priority items are handled expeditiously.
-Logged and tracked work distributed to the word processors from the point that it is received until
it is completed and forwarded to the proper place.
-Reviewed each word processors’ abilities and in conjunction with the training and staff development
personnel, arranged for training as needed.
-Approved leave requests.
-Insured that all phones were being answered promptly and efficiently.
-Prepared standard operating procedures, work plans, progress reviews, performance evaluations
for word processors.
-Provided orientation to new word processors.
-Supervised the processing of mail publications received and dispatched daily.
-Supervised the processing of incoming and outgoing mail within the department.
continued
Rosa L. Smith Resume Page Five
Assistant Supervisor / Receptionist – Federal Home Loan Bank of New York, NY – 07/85 to 12/99
-Greeted and directed visitors to the proper personnel. Scheduled appointments and prepared
requisitions, processed purchase orders and invoices. Answered multiple phone lines and took
messages.
-Assisted with delegating the workload and setting priorities among the report processing department.
Assisted with controlling the work flow and meeting the established time frames.
-Assisted the Office Management Assistant in the preparation of work plans, progress reviews and
performance evaluations.
Financial Report Reviewer / Receptionist – Federal Home Loan Bank Board, New York, NY -
1980 to 07/85
-Greeted and directed visitors to the proper personnel. Scheduled appointments and prepared
requisitions, processed purchase orders and invoices. Answered multiple phone lines and took
messages.
-Utilized computer for typing examination reports, memorandums and correspondence, much of
which was of technical nature. Prepared replies to routine correspondence.
-Filed correspondence and examination reports. Edited examination reports, carefully making
grammatical and other editing changes as necessary before final processing for the Assistant
Director-Operations.
ROSA L. SMITH
ATTACHMENT TO RESUME
Secretary (Office Automation) – Federal Trade Commission – New York, NY – 07/02 to 12/04
Total Hours Worked Per Week: 40 Hours
Supervisor: Barbara Anthony, Regional Director, Federal Trade Commission
Telephone: 617-***-****
Legal Technician (Office Automation) - Federal Trade Commission, New York, - 12/04 to 06/11
Total Hours Worked Per Week: 40 Hours
Supervisors: Barbara Anthony, Regional Director, Federal Trade Commission, New York, NY
Telephone: 617-***-****
Thomas Cohn, Regional Director, Federal Trade Commission, New York, NY
Telephone: 212-***-****
Leonard Gordon, Regional Director, Federal Trade Commission, New York, NY
Telephone: 212-***-**** or 914-***-****
Executive Secretary – Office of Thrift Supervision – Jersey City, NJ - 09/97 to 05/02
Total Hours Worked Per Week: 40 Hours
Supervisor: Robert C. Albanese, Regional Director, Office of Thrift Supervision
Telephone: 201-***-****
Supervisor of Report Processing / Receptionist – Office of Thrift Supervision, Jersey City, NJ – 12/90 to 09/97
Total Hours Worked Per Week: 40 Hours
Supervisor: Scott Heavner, MIS Manager
Telephone: 201-***-****
Assistant Supervisor / Receptionist – Federal Home Loan Bank of New York, NY – 07/85 to 12/90
Total Hours Worked Per Week: 40 Hours
Supervisor: Lula M. Staley
Telephone: 718-***-****
Financial Report Reviewer / Receptionist – Federal Home Loan Bank of New York, NY – 1980 to 07/85
Total Hours Worked Per Week: 40 Hours
Supervisor: Lula M. Staley
Telephone: 718-***-****
Rosa L. Smith
226 West 150 Street, Bldg. 4, Apt. 1H
New York, NY 10039
**********@***.*** / **********@*****.***
TRAINING – OFFICE OF THRIFT SUPERVISION
03/03 – 04/75 Effective Listening and Memory Development 16 Hours
06/30 – 07/01/76 Time Management For Secretaries 16 Hours
02/25 – 03/01/75 Basic Management Techniques 40 Hours
03/16/88 Introduction to 20/20 08 Hours
03/25/88 Advanced 20/20 08 Hours
02/08 – 10/89 Inproving Management Skills of the New and 16 Hours
Prospective Manager
06/15 – 16/89 Writing, Speaking and Listening for Successful 16 Hours
Communication
04/29/91 Ethics 08 Hours
09/18/91 Performance Planning and Appraisal System 08 Hours
05/04/92 EEO Training Workshop 08 Hours
01/11/93 Performance Planning and Appraisal System 08 Hours
04/30/93 Ethics 08 Hours
10/23-24/95 Management Training 1 16 Hours
12/01/05 EEO Training Workshop 04 Hours
12/01/95 Computer Security 04 Hours
11/25/96 EEO Training Workshop 08 Hours
04/02/97 Fundamental Excel 08 Hours
09/24/97 Successful Communication Skills for Women 08 Hours
10/30/97 Executive Image and Professionalism 08 Hours
05/10/00 Office 2000 Training 08 Hours
08/16/00 How to Manage Multiple Projects, Meet Deadlines, 08 Hours
and Achieve Objectives
08/18/00 Examinations for Non Examiners 08 Hours
04/18/01 Management Skills for Secretaries, Administrative 08 Hours
Assistants and Support Staff
05/07/01 Boosting Your Image and Communication Skills 08 Hours
05/13/02 Excel 2000 – Level 2 08 Hours
continued
TRAINING – FEDERAL TRADE COMMISSION
04/14/08 FTC Security Awareness and Privacy Training
06/20/08 No FEAR Act – Standard Edition – U.S. Federal Trade Commission
10/03/08 Preventing Workplace Harassment – Standard Edition – U.S. Federal Trade Commission
04/21/09 FTC Privacy Training
05/05/09 Security Awareness Version 3.2.FTC.1
06/17/09 GSA SmartPay-Purchase Card: Your Blueprint for Success Training
05/05/10 Information Security and Privacy Training Version 3.3.FTC.1
05/10/10 GSA SmartPay-Travel Card: Charting the Course Training
07/06/10 The No FEAR Act
05/17/11 Information Security and Privacy Training Version 3.3.FTC.2
Rosa L. Smith
226 W. 150 Street, Bldg. 4, Apt. 1H
New York, NY 10039
**********@***.*** / **********@*****.***
AWARDS - OFFICE OF THRIFT SUPERVISION
10/18/73 Outstanding Performance Award
08/00/83 Certificate of Service for 10 Years
07/13/84 Outstanding Performance Award
02/24/91 885 Performance Award
02/23/92 885 Performance Award
02/21/93 885 Performance Award
11/10/96 877 Special Recognition Service Award
12/21/87 Certificate of Outstanding Service
07/01/98 Service Pin in Recognition for 20 years
08/17/98 877 Special Recognition Service Award
12/06/98 877 Special Recognition Service Award
01/15/99 877 Special Act Award
06/12/99 Award for Commitment to Neighborhood Revitalization (1999 Neighborhood Week Volunteer)
03/12/00 877 Special Recognition Service Award
04/23/00 877 Special Recognition Service Award
05/17/02 Certificate of Appreciation for Outstanding Service
AWARDS - FEDERAL TRADE COMMISSION
11/25/03 Outstanding Performance Award
11/17/04 Outstanding Performance Award
12/00/05 Certificate of Appreciation for Outstanding Service
12/10/05 Outstanding Performance Award
05/27/06 Outstanding Performance Award
08/23/07 Outstanding Performance Award
12/08/07 Outstanding Performance Award
06/17/08 Outstanding Performance Award
12/06/08 Outstanding Performance Award
12/05/09 Outstanding Performance Award
12/03/10 Outstanding Performance Award
06/00/11 Certificate of Appreciation for Outstanding Service
Contact this candidate