Customer Service Human Resources
Resume:
*** ******** ****** **. ****'s, Newfoundland and Labrador, A1B1K7 709-***-**** ************@*****.*** Praharshi Jay
St. John's, Newfoundland and Labrador, A1B1K7
************@*****.***
PROFESSIONAL SUMMARY
Effective at building relationships with employees and managers at all levels within an organization to support the business strategy, resolve communications issues and motivate individuals to optimal performance.
WORK EXPERIENCE
Sears Canada St. John's, Newfoundland and Labrador Customer Service Representative Sep 2015 – Present Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Recommended solutions within customer budgets and proactively followed up with all leads. Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
Alliance Truck & Trailers Fargo, ND
Human Resources Specialist Feb 2014 – Mar 2015
Process payroll & maintain payroll information as required. Prepare & maintain related payroll records & reports. Document workflow and work procedures.
Supported management in developing and implementing personnel policies and procedures. Initiated the new hire paperwork process.
Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
Gate City Bank Fargo, ND
Personal Banker Jan 2013 – Jan 2015
Manage daily operations and generate business by selling products and services to potential and existing customers.
Achieving sales goals and providing excellent customer service satisfaction. Opening up all type of deposit accounts and maintaining paper work for loans. Responding to Customer inquiries and concerns by creating positive solutions. Performing daily/weekly sales reporting.
North Dakota State University Fargo, ND
Teaching Assistant Aug 2010 – Jan 2011
Assisted professor in planning.
Helped professor in grading and marking assignments and papers. Cooperated in group discussions and helped students in their assignments. Dining Services Supervisor Aug 2010 – Dec 2011
Managed and delivered professional food services at the dining center for day to day operations and for special events.
Supervised the dining room services and student workers and their schedules. Participated in training new employees sessions.
Examined and resolved food quality and service complaints. Supervised cleaning and maintenance of utensils and facilities. EDUCATION
EXCELSIOR COLLEGE Albany, NY
108 Whiteway Street St. John's, Newfoundland and Labrador, A1B1K7 709-***-**** ************@*****.*** Associate in Applied Science and Administrative Studies 3.87 GPA
OPEN UNIVERSITY OF UK Buckinghamshire, Milton Keynes Bachelor of Science in Computer ScienceJan 2007-Jan 2010 Minor in Software Engineering.
Graduated with with 3.8 GPA - First Class Honors.
UNIVERSITY OF NORTH DAKOTA Grand Forks, ND
Master of Business AdministrationJan 2010-Aug 2012 Specialized concentration in Human Resources Management Graduated with 3.9 GPA(summa cum laude).
MEMORIAL UNIVERSITY St. John's, Newfoundland and Labrador Master of Employment RelationsSep 2015 - Present
Anticipated graduation - September 2016
INTERNSHIPS
Field Support Administrator/Specialist - Multiband Cooperation – Fargo, ND, USA01/2012 to 12/2012 Provided technical support to technicians for end user customers, Evaluated customer interactions and reviewed all technicians work, Managed and provided timely response to all customer inquiries,Developed and maintained good relations with functional groups, Coordinated with the project team in a daily basis Human Resource Generalist, Property Resources Group – Fargo, ND, USA 01/2011 to 01/2011 Hired employees and initiated the new hire paperwork,Organized new employee orientation schedules for all new hires,Coordinated meetings, developed meeting content and presented all human resources law updates, Partnered with local organizations and universities for engagement and interest in jobs offered in their community,Pre-screened all resumes prior to sending them to corporate hiring managers for consideration POSITIONS HELD-EXTRA CURRICULAR
Student Body Vice President at International Students Association, North Dakota State University 2010- 2011
Secretary of Sri Lankan Students Association, North Dakota State University 2011-2012 Member of Delta Gamma fraternity
HONORS AND AWARDS
Best Personal Banker for Fargo market two times in a row in 2013 Customer Service Excellency Award 2014 from Gate City Bank International Students Recognition Award in 2011 and 2012 from NDSU and UND
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