Project Manager Management

SANDRA JOANN SEBASTIEN, MSIS, CAPM, CSE

** ******** ******

Freeport, NY 11520

Email: **********@*********.***

516-***-**** (home), 516-***-**** (cell)

PROFESSIONAL SUMMARY

Experienced Project Manager with a MSIS, Masters of Science in Information Systems and a decade of PMI Methodology, Change Management Methodology, Agile Methodology and SDLC Methodology in Project Management experience.

Experience with Risk Management, Strategic Planning and ITIL V6

CAPM and CSE certification

Exchange Server transitioning and Migration of 3000+ employees in Financial Institutions Example: AMERICAN EXPRESS, UNITED NATIONS FEDERAL CREDIT UNION

Managed, scheduled and coordinated large scale Government offices Data Migrations, SDLC projects and migrations of new Core Processing Systems.

Utilized MS Project daily to schedule and coordinate 2000+ employees to be trained on new operating system.

Successfully analyzed and defined project management processes and developed and managed multiple project plans that effectively met the time/schedule, budget, and risk analysis as well as resource requirement constraints.

Experience in the field of IT Wireless Telecommunications.

Proficient in MS Project used daily & MS Office Suite, Word, Excel and Visio.

Experience with SQL Server 2012 and SQL Management Studio as well as Oracle, HTML and Remedy.

TECHNICAL SKILLS

Microsoft:

MS Project 2010 & 2007, MS Project Server, Office Suite 2010 & 2007 (MS Access, MS Word, MS Exchange, MS Excel, MS PowerPoint, MS Outlook), Visio Basics. One Notes

CRM:

SalesForce

ERP:

Syspro

Taxation:

Avalara Tax (installation)

Google:

Sites, Docs, Sheets, Drive, Forms and Hangouts

Database:

Share Point, Oracle Database 11g, Apptus Author, SQL Server 2012, SQL Management Studio understanding of running database Queries, I-Trac, Remedy and Crystal Reports

Bug Tracking:

Mantis, JIRA

Windows, Networking & Customized OEM’s:

WebEx Conferencing, JoinMe Web Conference, Gorilla Assisted Call Conferencing

Windows NT Workstation 4.O, Windows NT Server 4.0, Rim Domino Server (for Blackberry Handhelds), Enterprise 4.0, TCP/IP for NT Server 4.0, Netware 4.11, Windows 7 - 10, Lotus Notes, MS-DOS 6.2.

EDUCATION

Masters of Science, Information Systems, Bachelors of Science, Information Technology, Kaplan University, Ft Lauderdale, FL

A.A. Business Administration, Borough of Manhattan Community College, New York, NY

Telecommunications Management Major, New York Institute of Technology, Old Westbury, NY

CERTIFICATIONS

PMP- Training testing for certification

CAPM - Certified Associate Project Manager

ETR Technology Center, Hauppauge, NY

CSE-Microsoft Certified Systems Engineer

Career Institute of Health & Technology, Garden City, NY

PROFESSIONAL EXPERIENCE

Sundial Brands, LLC.

IT Project Manager/ PMO June 2015 - Present

Create and manage master project plans in MS. Project Server (managed 40+ live projects simultaneously)

Responsible for complete SalesForce Deployment (install for 60 users), SFDC Database Integration, Data Migration, UAT (User Acceptance Testing) and Training for 50 Users, customized fields and features Trade Fund Management (CPGToolBox.com), Collaborative Forecasting. Managing two vendors for Integration and Custom Installation and Deployment

Managing Technology team of 12 and E-Commerce Team

Risk Management

Create and maintain corporate internal Google Site

Responsible for weekly stakeholder report

Created Technology ITIL V6 documentation including, RACI Matrix, Organizational Charts and Approval Flow chart.

Weekly team meeting capturing Issues & Action Items

Managed Website builds

Create Test Case

Icreon Technology Solutions August 2014 – June 2015

IT Project Manager

Provides direction and oversight to project teams to design, develop, deploy and sustain solutions that meet applicable business, infrastructure and release requirements.

Managed internal technology team of 6 and Offshore Team of 6 lead Point of Contacts.

Responsible for a single project of medium to high complexity a group of smaller Software Development, unrelated projects utilizing Waterfall Methodologies and Agile Methodologies

Reviewed vendor RFP’s and managed various vendors for projects.

Manage interdependencies between projects within and outside scope of responsibility create Change Requests.

Followed guidelines and documentations within PMO and updated templates for project procedures.

Drafted monthly reporting for PMO processing of project progress.

Review USE Cases, BRD’s and FRD’s Responsible for project deliverables, cost, schedule, and quality.

Allocate and directs resource to accomplish project tasks, and maintains control project schedule(s) and deliverable quality.

Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.

Manages project Development teams & QA Team, informs the team of its progress through weekly meetings with Stakeholders & Developers

Develops and maintains strong relationship with clients. Review of RFPs/SOWs and vendor selection.

Cushman & Wakefield, New York, NY January 2014- August 2014

Project Manager/Deployment Coordinator

Salesforce Data Migration and Implementation Project- Cushman & Wakefield is in the midst of a multi-million dollar Global Deployment of SalesForce CRM within all of the US States and the global regions:

EMEA = Europe, Middle East & Africa

APAC = Asia Pacific, India, China, Australia & Japan

United Kingdom, France, Italy, Sweden, Portugal, Poland, Hungary, Spain, Belgium/Luxembourg, Germany, Czech Republic/Slovakia and Russia

Daily Scrum meetings with Data Migration team – utilizing Agile Methodology

Assemble user profile information and QA’d user’s data from Excel worksheets, Office Communicator, MS Outlook and other proprietary applications, for cleansing and integration into SalesForce Database.

Mapping Data from migrated sources to SalesForce templates

Analyzed data to be imported into SFDC forward data to be staged in Access database

Worked with Database coordinators to migrate data from various databases into SFDC ex: Excel, ACT, other CRM’s

Lead weekly progress meetings via WebEx portal to discuss progress, updates and resolutions.

Liaison between Central POC (Point of Contact) and worked with PMO IT Data Implementation Team.

Scheduled new users for WebEx Training for SalesForce and instructed them on preparing their data for integration.

Escalated issued and apprised resolutions within SharePoint used daily to assist all Teams with live updates and communications.

Inputted data and queried SharePoint to generate as requested specialized reports for Senior Management and Stakeholders.

American Express, New York, NY Sept. 2013- December 2013

Project Manager –Migration Coordinator

Responsible for collaborating with AMEX senior client managers to ensure the successful migration of legal contract documentation from AMEX legacy system to SFDC.

SalesForce Data Migration- Responsible for migration of various vendor legal contracts from a proprietary IVU system which held image documents (.tiff). Documents migrated where transitioned into searchable PDF docs.

Scheduled and tracked project progress using SharePoint and MS Excel. Responsible for follow-up on outstanding items, resolved outstanding issues in addition to defining risks.

Point of Contact between Client Managers and Sales Force UAT (User Acceptance Testing) Analysts,

Coordinated UAT, performed test scripts, identified bugs, and presented results to developers before SFDC was put into production.

Supported and trained account managers in uploading contract legal documents to SFDC.

Support account managers in logging into and identifying documents in other (non-Sales Force) repositories, before migrating into SFDC.

Nassau County Government, Mineola, NY Jan 2013 – May 2013

Project Manager

Externship for Kaplan University

Analyzed initial scope of project using Risk Management, SDLC and utilized Change Management to track, schedule and implement deviations to project timeline and Agile Methodology.

Managed Project Resource teams of up to 12 or more for each pending “live” projects

Analyzed and defined project management processes and developed and managed multiple project plans which met the time/schedule, budget, performed risk analysis

Responsible for working on a Telecommunication Cost Reduction Project for all Nassau County Government offices: 24 departments and 7345 employees

Managed budget and resource allocations for this project within MS Project

Developed requirement specifications using SDLC and Risk Management.

Utilized SQL Queries to obtain data and run reports from customized Oracle Database

Created and implemented Requirements Management Plans

Worked closely with coordinating member

Handled the process modernization for analysis project scope, schedule and budget

Documented current and future process flows and used current and future business architecture documents of the IT Department and within the Telecommunications Department

Assembled requirements to felicitate new Cost Reduction projects

Communicated presentation of final report using PowerPoint presentations and formal presentation written report providing cost reduction recommendations and solutions.

Kaplan University (pursuit of degree in MSIS)

Masters of Science Information Systems Sept 2011 – May 2013

Emblem Health, Melville, NY Oct 2010 – Feb 2011

Project Manager

Created MS Project training schedule applying strategic planning and risk management for new client data healthcare application due to corporate merger of HIP and GHI.

Adhered to (HIPAA) Privacy and Security Rules daily regarding client data and storage.

Business Domain MS Project schedule created (for 2000+ employees to be trained on new system).

Daily communication and correspondence with stakeholders and customized program developers to implement system changes to better accommodate customer’s needs.

Weekly management processes meetings to implement change, record and manage issues. Presentation given of progress updates and critical lags as well as discussions of solutions for pending issues.

Initiated scheduled changes to accommodate all trainer vacation schedules, ECCD (Exact Construction Completion Date), corporate holiday schedules, resource rooms used for training and group’s constraints for training on specific days.

Siemens IT Solutions, Remote Location Sep 2009 – Oct 2010

Program Manager

Using Siemens Invision coordinated diverse team remotely for monthly data migration with database programmers and engineers also coordinated their testing of data uploaded.

Responsible for creating a monthly progress report of tested and verified data and contributing to monthly team presentations.

Responsible for managing monthly analyst of companywide usage of IT products and applications for department charge backs and review.

Worked remotely from secured LAN, Scheduled and implemented daily meeting with data analysts to ensure the smooth processing of data uploaded into a customized database for retrieval and monthly review.

Frequent correspondence done with all parties involved to ensure all data received within deadline schedules for monthly processing.

Summarized report via monthly satellite presentations detailing pending issues and business process solutions.

Arkwin Industries, Westbury, NY Oct 2008 – Sep 2009

Program Manager

Created Project scope and Implemented Requirements applying Risk Management Plans and Strategic Planning.

Manufacturer of Military Defense aircraft parts worked with senior engineers to document process and create protocols for scheduling, delivery and testing of military parts and spares.

Managed Development and QA team internally of 8 shared resources

Developed requirement specifications and managed project life cycle

Handled the Process Modernization for analysis project scope, schedule and budget

Documented current and Future Process Flows and used current and future Business Architecture Documents incorporation Risk Management

Used Microsoft Project daily to create functional schedule to engineers to use as template and guidance in regards to keeping testing schedules on time and coordinated within available testing cells.

Coordinated weekly management and engineering meetings to analyze and trouble-shoot all critical delays and all updates in schedules.

Utilized SQL to run database queries

Telephonics Corp, Farmingdale, NY Apr 2007 – Oct 2008

Senior Project Manager

Created and Implements Requirements Management Plans

Managed a Microsoft Master Project with combined project schedules involving various departments within manufacturing of military radar systems that involved the start of production to the end of shipping.

Handled the Process Modernization for analysis project scope, schedule and budget

Developed requirement specifications

Managed Engineering and QA teams of 10-14 from shared pool of resources.

Documented current and Future Process Flows and used current and future Business Architecture Documents

Responsible for updates, distribution and maintaining the daily project schedules. Scheduled and participated in daily meeting with engineering staff and other departments if needed to discuss risks in delivery of milestones and implications of delays as well as trouble-shooting schedule timeline. Created and managed several reports to maintain control of parts and items shipped for repairs working closely with sub-contractors.

Cost-Point database utilized for maintaining control and procurement of parts inventoried for project and generating various reports and queries of parts for cost analysis.

Utilized MS-Project to manage scheduled tasks and critical milestones.

UNFCU (United Nations Federal Credit Union), New York, NY Apr 2005 – Apr 2007

Project Manager

Managed and coordinated Data Migration move of new Core Processing System insuring that all teams of 12 or more H2B staff, worked together and communicated needs to complete all milestones within project in a timely manner.

Handled the Process Modernization for analysis project scope, schedule and budget

Documented current and Future Process Flows and used current and future Business Architecture Documents

Created and Implements Requirements Management Plans

Developed requirement specifications

Scheduled and prepared for weekly Data Migration team meetings.

Maintained and tracked scheduling of resources to ensure their availability through completion of the project.

Created weekly reports from customized Crystal Reports database.

Communicated daily, Distributed weekly progress reports utilizing MS Project to log and manage all project tasks. Updated daily customized issue tracking system for project.

Restructured procedures and protocols for invoice maintenance, gathered data and developed reports via Excel to track effectiveness of new model on business.

Researched and write comparison on state restrictions and other research as required.

Provided executive management with overall results and analysis of ongoing issues relating to all aspects of the business and participated in achieving objectives and goals.

Analyzed and defined project management processes and developed and managed multiple project plans that effectively meet the time/schedule, budget and resource requirements constraints.

Analysis for performance measures for continually good service and support.

Liaised with all required users and departments to ensure a complete understanding of a project requirements, business impacts and timelines.

Nassau County Government Dept. of Information Technology, Mineola, NY Jun 2003 – Sep 2004

Project / Program Manager

Responsible for managing projects initiated by Program Office, Nassau County.

Managed RFP’s and Vendor contracts from start to end

Managed project resource teams of 12 or more for each project from a shared pool of resources.

Preparation of reports utilizing MS Project 2003 to management, the Association’s executives and other stakeholders.

Handled the Process Modernization for analysis project scope, schedule and budget in corporation with Risk Management

Developed requirement specifications

Research and strategy development, project design, development and identification of opportunities.

Reviewed county contract proposals RFP’s and scheduled weekly update meetings.

Participated in management committees for collaborative projects evaluation and prioritization of all current projects.

Communication with various staff members.

Development and maintenance of constructive relationships with members, stakeholders and service providers.

OTHER PROJECTS

Instinet Corp, (Division of Reuters), New York, NY Sep 1999 – Feb 2002

Departmental Technical Coordinator / Account Analyst

Camelot Information Technologies, New York, NY Mar 1999 – Sep 1999

Executive Technical Coordinator / Software Instructor

A.B.I. Incorporated, New York, NY Oct 1996 – Feb 1999

Manager

Aerotek Telecommunications, New York, NY Mar 1991 – Oct 1996

Manager

Contact this candidate