PROFILE

Over ** years of diversified professional experience in Education & Corporate Sector in Middle East & Pakistan. Teaching students from various social and cultural backgrounds. Possessing excellent administrative, verbal communication and written skills along with constructive and effective teaching methods that promote a stimulating learning environment.

SUMMARY OF QUALIFICATION

Solutions focused, dynamic proactive and industrious professional with extensive hands on experience in:

1.Delivering lectures to groups of students and using advanced teaching techniques to inspire and motivate them for higher level qualifications and then employment.

2.Demonstrations to students and parents on the college’s commitment to high quality education and training.

3.Modifying and implementing a behavioral improvement program with structure and social skills instruction to improve student progress and success toward transition into the general education setting

4.Leading and driving the business agendas for the organization, successfully positioning good people management as central to service delivery and performance improvement.

5.Leading, motivating and inspiring employees in the achievement of Company wide objectives.

6.Act as professional head for all HR and Customer Care specialists in organization, providing development and improving capacity and performance.

7.Leading, managing and promoting cultural change, which also engages staff in the development of comprehensive services for client departments.

8.Directing departmental operations to fulfill statutory functions and obligations, including those contained in current and proposed legislation.

9.Knowledge of quality assurance procedures and methods.

10.Conducting technical reviews, analyzing findings and developing recommendations for corrections or improvements in the quality assurance program.

11.Ensuring that staff is appropriately trained and developed to meet the changing demands of their roles.

12.Managing and deciding on the entire operation cycle of business in accordance with Company policies and procedures.

13.Ensuring that customers are provided with high level of service by Customer Care team in accordance with SLAs while achieving the MBOs and KPIs resulting in greater customer satisfaction and adding value to the organization.

PROFESSIONAL EXPERIENCE

Business Manager Present

(ANM Corp)

Managing company’s operations for Executive Search, Headhunting & Recruitment

Managing Consultancy teams for Development of Policies & Procedures

Ensure quality resources are available for consultancy services

Building Rapport with clients and manage BD Function

Lecturer September2015-November 2015

(University of Jeddah, formerly King Abdul Aziz University, KSA)

Demonstrate mastery of the subject, in both written and oral form, as well as knowledge of current pedagogical methods and practices;

Use materials made available (i.e. Lesson Guide located in the Teacher’s Book, lesson plan templates, and hourly/weekly pacing guides set by the Institute) to effectively plan instruction to achieve curriculum objectives and learning outcomes;

Use materials and instructional strategies that facilitate learning, support curriculum learning outcomes, and recognize student needs.

Actively engage students by leading a dynamic learning environment.

Lecturer November 2014-September 2015

(Taif University, KSA)

•Actively engage students by leading a dynamic learning environment.

•Design creative and didactic programs that are both educational and enjoyable.

•Direct classroom activities and maintain proper decorum in class.

•Act as student counselor before and after classroom sessions.

Business Manager April 2012-September 2014

(ANM Corp)

Managing company’s operations for Executive Search, Headhunting & Recruitment

Managing Consultancy teams for Development of Policies & Procedures

Ensure quality resources are available for consultancy services

Building Rapport with clients and manage BD Function

Head of HR & Customer Care August 2006 to March 2012

EMAAR Properties PJSC

Head of Human Resource Department

(EMAAR Properties PJSC)

In my capacity as Head of Human Resource Department, I have been responsible for the following areas.

Areas of Responsibility:

Provide strategic leadership and expert professional input to the top level decision making process of the company.

Maximizing the empowerment of people using services and their careers by improving information, strengthening choice and improving protection.

Delivering the strategic objectives as set out in the Human Resources Department and Organizational Development Strategy, and which underpin the Emaar’s Integrated Business plan.

Achieving the strategic aims of “Working Together – Securing a Quality Workforce for Emaar through effective planning, organizing, leading, implementing, controlling & monitoring of Recruitment & Selection processes, Training & Development activities, payroll administration, employee relations, performance management, benefits & compensation etc.

Identify legal requirements & Govt. reporting regulations affecting Human Resource Functions.

Develop the application and use of Human Resources Information Systems so that quality information is available to managers to support the effective management of their staff.

Ensure that managers and Human Resources staff are informed of key developments in employment legislation and their impact on the Company.

Provide leading edge strategy and policy development with a practical application for the diverse activities and services of departments.

Deliver key projects to take forward HR services and develop the people management framework within the organization, for example, in relation to reward and HR systems.

Ensure accurate workforce plans are developed and that timely and accurate workforce information and labour market data is made available to the Management to inform decision making and performance review.

To lead and drive the HR agenda for the organization, successfully positioning good people management as central to service delivery and performance improvement.

Accomplishments at Emaar

•Member of Emaar Pakistan Management/Leadership Team

•Successfully conducted the ISO 9000 Accreditation Process in the company and emerged with a more thorough understanding of the regulatory and compliance processes.

•Assisted Country Head in strategic decision making.

•Liaised with Head office and other subsidiaries of EMAAR in 16 countries of world.

Head of Customer Care

(EMAAR Properties PJSC)

In my capacity as Head of Customer Care, I have been responsible for the following areas.

Areas of Responsibility:

Delivering the strategic objectives as set out in the Customer Care Department and Organizational Development Strategy, and which underpin the Emaar’s Integrated Business plan.

To lead and drive the department agenda for the organization, successfully positioning good people management as central to service delivery and performance improvement.

Ensure that Emaar customers are provided with high level of service by Customer Care team in accordance with department SLAs while achieving the MBOs and KPIs resulting in greater customer satisfaction and adding value to Customer Care Department.

Provide support and guidance to the Customer Care Managers, Executives and Seniors in handling difficult customers and complex issues.

Ensure that major customer issues are handled in a timely fashion and internal obstacles are removed to ensure smooth internal coordination for customer related issues.

Approve ‘Exception Forms’ case to case basis in line with Customer Care Authority Matrix.

Identify training needs of the team and conduct performance management appraisals twice a year.

Ensure department reports are submitted on time and contributed to a monthly business review report for Property Management.

Identify areas for continual improvement and keep the policies & procedures up to date based on the customer needs for the ease of process and customer satisfaction results

Program Manager

(EMAAR Properties PJSC)

Areas of Responsibility:

•Defining program goals and objectives;

•Responsible to ensure Corporate/Country MBOs and KPIs against these are achieved;

•Establishing strategic direction, methods and means for program to accomplish objectives;

•Monitoring and performing day to day operations to ensure that policies and procedures are being followed, and that services and projects are being accomplished efficiently and effectively;

•Function in conjunction with Manager, Quality Assurance Services on special department projects.

•Supporting MD Office and responsible to advise senior management on where the projects stand at any given point of time, for review and monitor projects status from inception to customer move;

•Monitor key reports on regular basis to exercise control on projecting the realistic construction timelines and projects milestones;

•Monitor construction programme and provide regular updates/progress to Senior Management;

•Representing the program and the Programme Management department in meetings with other stakeholders;

•Responsible for timely submission of all reporting to Head Office;

•Making presentations to higher level management on the status of projects;

•Part of Strategy/Rollout/Planning/Departmental Coordination Meetings

•Tracking of all timelines from Design Development to Project completion;

Executive Manager (Chairman Office) December 2005 – July 2006

(Pakistan Services Limited)

Preparing “Approvals” against CERs (Capital Expenditure Requests) from all properties of Hashoo Group of Companies.

Assistance to Senior Executive Advisor/Chief Scientist and Technical Advisor in matters related to properties/business units.

Coordination with properties/business units for effective implementation of directives set out by Chairman Office.

Student Affairs/Electives Officer October 2004–November 2005

(Shifa College of Medicine)

Lecturer/Manager Student Affairs & Admission October 2001 –October 2006

(Jinnah College of Commerce)

Teaching

Being aware of curriculum developments and industry developments.

Ability to maintain high standards of achievement, behavior, discipline and punctuality amongst students.

Experience of recruitment of staff including interviewing and induction.

Aware of Equality and Diversity rules.

Management

Managing students by providing guidance and feedback to help them strengthen their skills and knowledge base.

Excellent time management skills to ensure targets are met and plans completed efficiently.

Involved in devising future plans to remain student focused.

Able to contribute to the intellectual life and debate of an academic organization by conducting research which will enhance its reputation as a college of choice institution.

Willing to take responsibility for the quality of teaching delivered and to make necessary changes to improve quality and maintain standards.

Able to organize conferences and establish contacts with the wider academic community.

EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Masters in Project Management (MPM)

(From Shaheed Zulfiqar Ali Bhutto Institute of Science & Technology (SZABIST), Islamabad, Pakistan)

Courses include: HR Management, Project Planning, Financial Management, Quality Management, Change Management, Business Communication, Risk Management, Communication Management, Strategic Management, Organizational Behaviour, Project Management Fundamentals, Advanced Project Management, Procurement & Contract Management, etc;

Masters in English

(The University of Punjab, Lahore)

CERTIFICATIONS/TRAININGS

London Teacher Training College, UK

120 hrs TEFL Certification

Carlton Advanced Management Institute, USA

Certified Recruitment Analyst

CMCS Institute of Project Management, Dubai

Primavera Planning & Scheduling 6

CMCS Institute of Project Management, Doha, Qatar

Primavera Contract Manager Expedition

•Training House Consulting, Islamabad

Winning Customers

PERSONAL INFORMATION

Marital Status : Married

Current Location : Jeddah, KSA

KSA Iqama No : 231-***-****

Skype ID : huma.mta.mideast

REFERENCES

Will be available on request.

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