Mail Processor
Resume:
Belinda Bullock
Tampa, FL 33612
********@*****.***
Summary:
Office Support Professional.
Positive, motivated and enthusiastic professional with several years' experience, pursuing an opportunity for growth and development within a respected customer-focused organization.
Communication.
Multitasking.
Detail-Oriented.
Prioritizing tasks and Documentation.
Technical Skills:
Microsoft Office: Word, Excel, Outlook, 10-Key Data Entry, QuickBooks, Typing
Education:
High School Diploma, Germantown High School.
Professional Experience:
Wellcare/Novitex, Tampa, FL September 2014 - April 2015
Customer Service Associate/Team Lead/Mail Team Operations
Responsibilities:
Followed the established guidelines to process the incoming and outgoing mails.
E-filed for court documents into e-file Portal to assist attorneys in filing courts documents for mortgage foreclosures in 69 counties in the State of Florida.
Researched for missing and/or insufficient information and maintained production and department reports.
Tracked items per management requests based on business needs and documented receipt of claims into client documentation system.
Ndex-Albertelli Law/Novitex, Tampa, FL January 2014 - August 2014
Customer Service Associate/Mail Processor
Responsibilities:
Processed incoming and outgoing mail by sorting by established guidelines, picking up and delivering according to service schedules.
E-filed for court documents into e-file Portal to assist attorneys in filing courts documents for mortgage foreclosures in 69 counties in the State of Florida.
Researched for missing and/or insufficient information and maintained production and department reports.
Tracked items per management requests based on business needs and documented receipt of claims into client documentation system.
Pitney Bowes, Novitex, Tampa, FL August 2013 - February 2014
Customer Service Associate/Mail Processor
Responsibilities:
Processed incoming and outgoing mail - Received incoming mail, sort by established guidelines, Pick up and deliver according to service schedules Includes date stamping, opening, bundling and/or counting - Researched for missing and/or insufficient information.
Maintained production and department reports.
Tracked items per management request based on business needs - Documented receipt of claims into Client documentation system.
Shipped via carrier, which meets business and/or customer needs - Operated and maintained various office equipments.
E-Filed for the court documents into the e-file Portal to Assist Attorney's in filing their courts documents for Mortgage Foreclosure in 69 countries in the State of Florida.
Ndex-Albertelli Law/Pitney Bowes, Tampa, FL January 2013 - August 2013
Customer Service Associate/Mail Processor
Responsibilities:
Processed incoming and outgoing mail - Received incoming mail, sort by established guidelines, Pick up and deliver according to service schedules Includes date stamping, opening, bundling and/or counting - Researched for missing and/or insufficient information.
Maintained production and department reports.
Tracked items per management request based on business needs - Documented receipt of claims into Client documentation system required knowledge of 10 key and possess the ability to type - Packaged items to be shipped out to meet mailing standards.
Shipped via carrier, which meets business and/or customer needs - Operated and maintained various office equipments.
E-Filed for the court documents into the e-file Portal to assist attorney's in filing their courts documents for Mortgage Foreclosure in 69 countries in the State of Florida.
Acclaris, Tampa, FL February 2012 - December 2012
Claims Processor/Support Service Clerk
Responsibilities:
Processed over 95 - 100 claims per hour for clients who needed their FSA and HRA Accounts processed.
Filed for taxes for the year verify data such as name, age address types of policies.
Applied any deductible and co-payments to the claim as per policy terms and conditions.
Job Search March 2011 - February 2012
Bank of America, Tampa, FL August 2010 - March 2011
Support Service Specialist
Responsibilities:
Sorted, copied and scan all mortgage documents received via UPS and FedEx.
Merged all mortgage documents and mortgage packages to be processed by mortgage department.
Job Search January 2010 - August 2010
Aetna Health Insurance Company, Tampa, FL July 2009 - January 2010
Claims Processor
Responsibilities:
Processed medical and dental claims. Reviewed and verified data, such as age, name, address, Types of policies.
Applied any deductible and co-payments to the claim as per policy terms and conditions.
Aneta/AppleOne, Tampa, FL October 2008 - July 2009
Mail Processor
Responsibilities:
Maintained files sort and prep all incoming mail route all correspondence to various departments.
Assisted with processing claims sort all medical and dental claims to be processed by the adjusters, also input all direct payments into a data base system and provide all checks with an id# and process for payments.
Gentiva, Brendon, FL February 2007 - August 2008
Mail Clerk
Responsibilities:
Purged through all documents such as contracts, summaries, service request, damage claims, credit and billing inquires, invoices and service complaints, scan all documents to be put into a data base system prescribed form with the correct number of copies and submit it to an authorized official for signature.
Job Search February 2006 - February 2007
File Clerk, Brendan, FL December 2005 - February 2006
Responsibilities:
Prepared documents and correspondence such as damage claims, credit and billing inquiries, invoices and service complaints.
Assembled the information into a prescribed form with the correct number of copies and submit it to an authorized official for signature.
Maintained files and control records to show correspondence activities.
Gathered records pertinent to specific problems review them for completeness and accuracy and attach records to correspondence as necessary.
Routed correspondence to other departments for reply.
USPS June 2004 - February 2006
Mail Clerk
Responsibilities:
Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Served the public at counters or windows, such as by selling stamps and weighing parcels.
Trained new workers. Distributed incoming mail into the correct boxes or pigeonholes.
Operated various types of equipment, such as computer scanning equipment, addressographs, Mimeographs, optical character readers and bar-code sorters.
Searched directories to find correct addresses for redirected mail.
Checked items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached and that items are in a suitable condition for Processing.
Opened and labeled mail containers.
Job Search December 2003 - June 2004
Progressive Insurance Company, Riverview, FL June 2003 - December 2003
Claims Clerk
Responsibilities:
Paid and processed claims within designated authority level.
Entered claim payments, reserved and new claims on computer system, inputting concise yet sufficient file documentation.
Resolved complex, severe exposure claims, using high service oriented file handling.
Maintained claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
Verified and analyzed data used in settling claims to ensure that claims are valid and that Settlements are made according to company practices and procedures.
Contacted or interviewed claimants, doctors, medical specialists, or employers to get additional Information.
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