Customer Service Manager

MARIANNA HUDAKOVA RESUME

*S*** Concord Rd, Naperville, IL 60540, C: 630-***-**** ********.********@*****.***

Summary

** ***** ** ********** ** manufacturing company in chemistry industry (Slovakia)

8 years in Mikrochem: implementation ISO 9001:2000, internal audits, determination and recommendations of improvements, a new product development for Bayrol (pool treatment)

4 years in C.M.S. Chemicals: preparation of rare sugar in laboratory and quality control of the production in pilot plant

2 years as logistic manager as a part time job

Skills and Accomplishments

Requirements ISO 9001:2000, used for internal application, determining, negotiating and agreeing quality procedures, setting customers service standards, specifying quality requirements of product, health and safety requirements

TÜV SÜD certificate

Testing designed to assess the properties of chemicals at intermediate stages of the production process and also of final products

Understanding MSDS,WHMIS

Quantitative analysis (gravimetric or volumetric analysis) by using common laboratory techniques like: precipitation, filtration, drying and weighing, evaporation or titration.

Operating standard laboratory equipment by separating process like centrifuges, chromatography (GC, HPLC, column chromatography, TLC, paper chromatography), distillation, extraction.

Operational experience with rare sugar (2-Deoxy-L-Ribose, 3,4-Izopropylidene β-L-Arabinose) with application into production by parameter setting process in laboratory.

General PC/MAC skills, MS Windows, MS Word, Excel, Outlook, Powerpoint, PreziViewer, AdobeReader, Internet.

Languages: Slovak language(native language), English (Professional working proficiency) Germany (Österreichische Sprachinstitut 1992-1994),Czech (Professional working proficiency)

Education

Master of Science: Chemistry 5 years

Slovak University of Technology Bratislava, Slovakia

http://www.fchpt.stuba.sk/

GED/Bachelor 4 years

High School OM, Kosice,Slovakia

Experience

Manager Quality Assurance from 01/2005 to 07/2013

Mikrochem Ltd Pezinok, Slovakia

implementation ISO 9001:2000, documentation and quality manual

determining, negotiating and agreeing quality procedures

working with operating staff to establish procedures

setting customer service standards, assessing customer requirements and ensuring that these are met

specifying quality requirements of products, setting standards for quality/health and safety

internal auditing and determining training needs

improvement recommendations in performance on the base of internal/external audits/reports

2006-2008 NPD coordinator (for Bayrol): develop a new product - pool and spa chemicals

planning the project from the beginning stages(negotiation, contract) through modifying existing equipment and process in manufacture, to completion

Logistics manager and sales support / part time job from 01/2010 to 08/2012

Anamet Slovakia Modra, Slovakia

•call of existing or potentional customers

•organizing shipments, preparing documents

•developing and confirming schedules, sales visits

•presenting products (Konica Minolta)

Operation superintendent from 07/2000 to 12/2004

C.M.S. Chemicals Bratislava, Slovakia

•2-Deoxy_L-Ribose preparation (rare sugar)

•adjusting the optimal conditions for process in pilot plant for maximize yield (changing parameters)

•determining quality control standard

•document preparation, guidelines for production

•control of raw materials

•overseeing production process and supervising the work staff

•purification, crystallisation and analytical control of final product (GC,column chromatography,TLC)

Highlights

precision, reliable and responsible, fairness and loyalty

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