Customer Service Manager
Resume:
VICKIE J. GIVAN
Elizabethtown, Kentucky 42701
***************@*****.***
WORK EXPERIENCE
Caregiver/Home Health
Premier Caregiver Services, Louisville, Kentucky (November 2014-present)
Total patient care for homebound patients
Home management.
CNA/Administrative
Rebecca Darnall, Elizabethtown, KY (June 2011-July 201599)
Total patient care for a quadriplegic which includes bathing, transporting, colostomy care, urology care, dressing, medicine and wound care
Prepared payroll for CPA, accounts payable and receivable
Appointment setting
Data entry
Supportive living and PCAP government grants paperwork
Home management.
Assistant Service Center Manager/Account Manager
Salvation Army, Elizabethtown, KY (September 2012-May 2014)
Manage thrift store
Bank deposits, reports, inventory
Hiring and training, pricing, donations
Warehouse supervision
Social services, client verification
Manage four employees and volunteers
Data entry and maintained files
Accounts payable and receivable
Responsible for the total operation.
Assistant Manager/Customer Service Manager
CJ Banks, Elizabethtown, KY (July 2010-December 2011)
Managed woman’s clothing store
Responsible for hiring and training new employees
Opening and closing store
Cash register reports and bank deposits
Prepared payroll
Conducted inventory
Prepared reports and spreadsheets
Maintained floor sets and designs
Created and managed schedules.
Account Manager/Administration
Bank of America, Louisville, KY (March 2008-January 2009)
Managed and maintained customer accounts
Department received 400+ inbound calls daily
Operated many banking computer systems
Build strong internal and external customer relations
Analyzed and interpreted data pertaining to merchant accounts
Performed extensive data entry and customer updates to accounts.
Assistant Manager/Customer Service
BMoss, Louisville, KY (January 2008-July 2008)
Managed 15+ employees and operated woman’s and junior ware clothing store
Responsible for hiring and training new employees
Opened and closed store
Prepared payroll, bank deposits
Performed inventory, loss prevention
Maintained floor sets and designs
Created and managed schedules.
Human Recourse Coordinator/Account Manager
Al J. Schneider Company, Louisville, KY (October 2005-July 2007)
Presented orientations, and maintaining employee files for 500+ employee
Insurance enrollment and orientations
Conducted seminars
Managed FMLA paperwork, workman’s comp, payroll prep using ADP, unemployment hearings, multiple phone lines.
Responsible for the hiring process including screening of applicants
Data entry
Accounts payable and receivable
Managed office of 3 employees
Created and managed schedules.
EDUCATION
ECC Elizabethtown, Kentucky 65 credit hours
ECTC Elizabethtown, Kentucky Nurse Aid Certificate
Indiana Wesleyan Louisville, Kentucky 60 credit hours
References available upon request
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