Customer Service Administrative Assistant

Elizabeth Cantu

832-***-**** **********@*****.***

Professional Experience

****-**** ********* ***** ********, LLC

Receptionist/ Administrative Assistant

Answered a multi-line phone and routed calls.

Change and record new credit card information and any other demographic information in system.

Pick up alarm and fire equipment for company and deliver to customer’s home for the job.

2012-2013 Food & Nutrition

Food and Nutrition Representative

Take patient’s meal requests daily and suggest healthy items if patient were on a strict diet.

Assisted co-workers on other duties on downtime in kitchen area.

Retouch base with patients regarding their meal experience.

2010-2011 Allergy & Immunology

Department Secretary

Proficient in MS Office, operation of standard office equipment and EPIC.

Answering a high volume of calls, handled patient inquiries and complaints in a professional manner.

Received packages, emails and electronic deliveries.

Maintained a pleasant appearance of the reception space.

2010-2010 Brando Chiropractic Clinic

Assistant/ Back Office

Assist and time with exercises, massage electrical stimulation, hot and cold packs and traction.

Able to set up excellent relationships with patients that were in pain.

Excelled in role requiring the ability to handle a variety of customer service, administrative tasks and resolve customer issues with expediency.

2000-2002 ACS Systems

Customer Service

Collected on bad debt hospital accounts from patients.

Provided excellent customer service for collections department.

Updated insurance information on patient accounts.

Kept detailed precise account of member information.

Education

2006-2007 Texas School of Business

Completion of medical office specialist externship program.

Medical billing, collections, and appeal procedures.

Medical coding including: CPT, ICD-9, DRG, HCPC

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