Management Manager

CHRISTOPHER L. HALSTEAD

**** * ****** ** *** Ranchos, Scottsdale, AZ 85254, 480-***-****

*************@*******.***

Professional Profile

Experienced operations professional with over 18 years of progressively complex global and cross-functional supply chain, operations, and program management experience in both Fortune 500 firms and small companies. Results driven with a consistent record of exceeding standards and expectations. Outstanding communication and negotiation skills with a unique combination of interpersonal and analytical abilities. Highly knowledgeable in the areas of project management, contract manufacturing, supply chain, and ERP solution design and support. Able to manage and build relationships with internal functions as well as with outsourced vendors. Excellent collaboration, management of change, and risk management skills.

Professional Experience

American Express – Manger Global Process Reengineering, Phoenix, AZ 2013 to 2015

Project manager responsible for planning and execution of large-scale, enterprise-wide transformation initiatives from ideation to implementation

•Performed analysis of current processes and identification of process waste across GSM’s End to End business

•Managed the stabilization of the TLMP program while identifying development and improvement opportunities

•Development of strategies to enable the Business to implement change activities effectively

University of Phoenix – Director Project Management Office (PMO), Tempe, AZ 2010 to 2012

Established the PMO within Central Administration including processes, structure, and methodology following best practices in accordance with PMI and Lean, Six Sigma. Oversaw planning, scheduling, cost estimating, and risk assessment to the organization’s portfolio of projects. Assisted senior management in the evaluation and ranking of potential projects in terms of their expected contribution to meeting organizational goals. Provided summarized status for major projects to the executive team. Ensure the organization’s project management methodology is understood and followed by senior management and project managers. Provided coordination on enterprise level programs with the EPMO.

•Lead organizational reconstruction efforts ensuring Central Administration’s operational compliance with new Higher Learning Commission regulations, consisting of 8 workstreams in matrixed environment.

•Program Director for the design and implementation of a call center workforce management system at the online campuses allowing greater efficiency and resource management of enrollment staff.

•Lead the design and implementation of the PMO SharePoint site.

Vangent Inc. – Operations Manager, Phoenix, AZ 2009 to 2010

Managed critical processing operations at the paper capture operations center supporting the 2010 Census. Responsible for the development, implementation, and operations at the Phoenix processing facility. Ensured all processing met Census Bureau security and privacy requirements associated with Title 13 data. Participate in the planning, hiring, training, placement, and retention of a large (3,000+) diverse multifunctional staff of exempt and non-exempt employees.

•Drove business process standardization across all three sites supporting the 2010 Census.

•Managed the first shift operations comprised of 1,500 personnel and nine departments.

Honeywell Aerospace – FPA Manager, Phoenix, AZ (2007 – 2009) 2006 to 2009

Lead and set strategy for the newly established Aftermarket Services - Functional Process Analyst (FPA) group. Developed and implemented Team Charter, Goals, and Objectives. Established and provided key business linkage into SAP and other IT Support Communities. Drove dramatic improvement in organizational efficiency and effectiveness through system and business process standardization across both Mechanical and Avionics business segments. Developed and standardized the systematic analysis of business reports and data to ensure accurate and usable information for Leadership. Represented the needs of the business to drive IT systems and process improvements.

•Provided business system/process integration and standardization post SAP implementation.

•Lead the development, UAT, and implementation of various SAP enhancements and Process improvements.

•Supported Service Line Hosin plans through the optimization of business processes and systems.

Core Recovery Manager, Phoenix, AZ (2006 – 2007)

Managed the Global Core Recovery Program and provided leadership and direction to the Core Recovery Team. Cost effectively managed outstanding exchange & rental bank inventory by negotiating and implementing win-win solutions with OEMs, Dealers, business jet & commercial avionics customers. Implemented a robust Export Control monitoring process to ensure compliance.

•Lead internal and external Reverse Logistics improvement programs with significant complexity and risk, resulting in a significant reduction of TAT from 68 days to 7 days.

•Implemented a financial management plan which identified a key gap enabling the recovery over $8M of past due Core Fees and $30M of outstanding inventory.

CHRISTOPHER L. HALSTEAD (continued)

Trax Holdings Inc. – Global Account Executive, Scottsdale, AZ 2005 to 2006

Managed the Global Account Management Team, leading and providing direction to four regionally assigned Account Managers. Responsible for the Total Customer Experience, developing customer intimacy and trust with the firm’s Fortune 500 clients representing 70% of the firm’s annual revenues. Cultivated new business opportunities within existing client base.

•Established and facilitated Quarterly Business Reviews with all clients.

•Improved Customer Satisfaction scores through problem resolution and process improvements.

Agilent Technologies - Program Manager, Scottsdale, AZ 2000 to 2005

Senior program manager in the Supply Chain Engineering group providing leadership and coaching to junior project managers. Managed the design, development, and deployment of processes across the global supply chain. Developed and implemented the Project Management Lifecycle model and Tool Kit. WW Project Manager on several critical improvement initiatives. Collaborated with Business Units and stakeholders in the design and implementation of global supply chain strategies.

•Managed the WW DEFOA (Defective on Arrival) Program decreasing DEFOAs by 28%.

•WW Infrastructure Lead responsible for hardware and software readiness for the SAP ERP implementation.

•WW Knowledge Transfer Lead for the Oracle ERP implementation.

•Responsible for the implementation, and management of the Agilent Express Whole Unit Exchange Program.

•Responsible for the development and implementation of the Defective Warehousing Program.

Teleplan Intl. - Business Unit Manager, Roseville, CA (1998 to 2000) 1996 to 2000

Profit and Loss responsibility for a $14M business unit serving as an authorized service provider for Hewlett Packard and Philips Electronics. Accountable and responsible for the Total Customer Experience, quality, on time delivery, and material variances in an ISO 9002 certified environment. Implemented key SPC, Lean, and Six Sigma principles that improved efficiency and financial management. Directly responsible for managing, leading, and motivating a staff of 150 technical, materials, and support personnel.

•Managed volume increase of 125% in less than 8 months while maintaining 98.5% "On Time Delivery" performance.

•Improved Product Audit scores by 14% and reduced rework by implementing an "In Line Quality" process.

•Reduced direct labor by 25% through improved process efficiencies and yield improvements.

New Business Manager, Roseville, CA (1996 to 1998)

Managed the New Product Introduction (NPI) Department and directed combined Teleplan, HP, and OEM project teams through six product transfers including repair and contract manufacturing. Accountable for business growth through the successful introduction of new products, financial modeling, and account management. Responsible for the Total Customer Experience, business metrics reporting, and the "Request for Quote" (RFQ) process including ROI and production analysis.

•Successfully brought $9M of annual process revenue online.

•Managed 200% expansion of the repair business unit to accommodate customer’s accelerated outsourcing strategy.

•Made decisions on capital expenditures and labor in line with resource capacity plans.

•Determined appropriate repair process methodology for new products.

Solectron - Production Supervisor, Lincoln, CA 1995 to 1996

Managed the repair of mass storage devices for Hewlett Packard. Primary point of contact for customer communications and escalations. Responsible for quality, delivery, and cost associated with the DDS Repair Line.

US NAVY 1988 to 1994

Served onboard the USS John F. Kennedy CV-67 and USS William V. Pratt DDG-44 as a Data Systems Technician supporting the Naval Tactical Data System.

Education

Bachelor of Science, Business Management (2001) University of Phoenix

Materials Management Certification - APICS (1999) California State University, Sacramento

Seminars and Training Courses:

Six Sigma/Lean Training (Green Belt Certified), Finance and Accounting for Non-financial Executives, Improving Your Project Management Skills, Whatever Happened to Quality, Supervisor and Leadership Development, Coaching and Teambuilding Skills for Managers and Supervisors, Self-Directed Work Teams

PMO, methodology, PMI, PMP, Six Sigma, Lean Manufacturing, 5S, Process improvement, TQM, Process Redesign, Process Simplification, ERP Development, ERP Implementation, ERP Support, Oracle, SAP, Global Team Management, Production Management, Repair Management, Project Lifecycle Management, operations Improvement, Workflow Planning, Cost Control Strategies, Health, Safety, Environment, customer support, outstanding communication skills, Project management, conception through implementation, Effective team building, coaching, leadership skills in international / multi-cultural settings, technical background, systems knowledge, Start-up operation and large enterprise experience, Readily adaptable to directional changes and environmental influences, logistics, supply chain, reverse logistics, supply chain engineering

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