Sales Customer Service

[Type text]

*

Mwangala Bumba Kawina, Phone: 510-***-****

***** ******** **. *** **** Email: **********@*****.*** Dallas, Texas 75240

PROFESSIONAL SKILLS:

Experienced in developing and implementing recruitment plans and strategies by striving to bring in the best candidates to fill company needs through seeking the right combination of experience, education and skills for a particular posit ion.

Experienced in Team Building Management, Human Relations, Negotiating Skills and ability to make presentations in small and big groups while achieving given targets 100%.

Project Management skills and goal getter altitude

Team Skills, Self motivated, professionalism, Interview Skills, Industrial Sales Experience, Excellent Customer Service through Relationship Building and good Communication skills both in (Written/ Verbal.

Ability to Plan, Organize, Strategize and Prioritize, Multi-task and Manage Time Administratively

Results-oriented, Creative & Innovative, High-Energy and Integrity, Support Diversity and pay attention to detail

Proficient in Microsoft Word, MS-Excel, MS-Power point, Outlook and Fast learner WORK EXPERIENCE:

ADECCO STAFFING - Assignment at Nielsen as HROperat ions Assistant 02/08/2016-02/19/2016

Helping with on boarding of New Hire Paper Work

Making ID's for New Hire

Filling Confidential documents for New Hire/ Current Employees

Maintaining records and making sure the file room is secured

ADECCO STAFFING - Assignment at Nielson as / Recept ionist 12/14/15 - 02/05/16

Welcoming and greeting visitors, directing them appropriately

Administrative Assistant to the HR recruitment department

Maintaining security by following logbook, issuing guest badges and temp budges

Maintaining telecommunication system and notifying company personnel of visitor arrival

Receive, handle packages and distribute following protocol

Handling work responsibility as assigned

Updating Database Call Center Attendance

Tracking calendar meetings for HR department

Human Resources Assistant

ADECCO STAFFING- Assignment at Luxott icaOptical Manufacturing As HR Assistant 11/23/2015-12/02/2015

Filling and organizing employee files

Handling job fair and guiding would be potential employee in applying for jobs

Interviewing and selection of qualif ied potential candidates to the next step in the hiring process

Handling work responsibility as assigned

Branch Manager Trainee/ Sales

Hertz Corporat ion - Hertz Local Edit ion 10/15/2014 to Date 10/29/15

Analyze the branch operations and recommend strategical processes to meet branch demand using blue print technic.

Analyze job description and recommend changes including pay plans

Improve Customer service and customer retention 50%

Recommend easy tracking of financial reporting systems

Prepare financial reports and balancing sheets matching it with bank deposits

Provide analytical support in executing internal control disciplines and operational excellence in fleet management

Worked under minimum Supervision while supporting branch achievement 50% Administ rat ive Assistant :

Lincoln University, Oakland, CA 09/2012 - To 5/2013

[Type text]

2

Provide administrative and advisory data entry support to students

Records maintenance for all students at the university

Process the admissions of local and international students through computer applications

Planned and led in the student Recruitment programs

Advice local and international students academically

Prepare and file records, as well as other administrative duties

Assisted in (SAP) Student Adequate Preparation reports through computer applications

Update Student Grades/ GPA through Computer and Hard Card typing using a type writer. Team Leader- Retail Banking

Standard Chartered Bank plc, North End Branch, Lusaka, Zambia: 2/2005 - To 8/2012

Responsible for obtaining profitable results through the business executive sales team by developing the team through motivation, counseling, skills development and product knowledge development.

Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships while creating an environment where customer service can flourish 100%.

Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, meeting agreed targets 100%, and promoting the organization's presence throughout Zambia.

Led in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion programme plans.

Ensure that all sales representative activities are in accordance with the guidelines of the Zambian Banking Code of Conduct.

Responsible for the planning, recruitment, direction, organization and control of sales executive and sales trainee representatives to accomplish specific objectives.

Responsible for monitoring the performance of the business executive team by establishing a system of reports and communications involving sales reports, sales meetings, and sales spread sheets through elect ronic bullet ins.

Plan and implement a specific appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual territory sales and commission targets and administer the commission plan.

Personally led the performance of New Business Executives in the field on a regular basis.

Provide high standards of ongoing training for the New Business Executives so that they possess sufficient banking and technical knowledge to present information on the company's products in an accurate and balanced manner.

EDUCATION:

SHRM - Certificat ion in Progress

Lincoln University, Oakland, CA 2012-2015

Masters of Business Administration ( MBA ) with a Concentration in Human Resources Management (Graduated),

Cavendish University, Lusaka, Zambia 2006 - 2009

Bachelor of Arts Degree in Public Relation ( BAPR ), ( Graduated ) International Inst itute of Management Studies, Lusaka, Zambia 2001-2003

Diploma in Marketing & Sales Management ( Graduated )

Contact this candidate