Management Project

Ali Tuama

Glendale CA

Cell: +1-747-***-**** – ***.*.*****@*****.***

Executive Profile

An experienced, disciplined, and highly-motivated Business Analyst and Project manager who has worked on a wide range of projects within both the Public and Private Sectors especially for cloud computing systems and SaaS for different type of management functions. An accomplished and very good communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping, change management and the development of interactive prototypes. Builds and retains high performance teams by hiring, developing and motivating skilled professionals and supporting them with advanced methodologies like PMP and Agile Scrum management methodologies.

Technical Skills

Microsoft(Word, Excel, PowerPoint and)

MS Visio

MS Project

SaaS

ERP

API integration

.Net framework

Area of interest

Project management (PMI methodology )

SDLC (water fall &Agile Scrum)

System integration

Project Quality management PQM

Process mapping & Development

Resources management

Quality management & ISO 9001T

planning &UAT

multi-level communication skills

Analytical problem solving

Performance Evaluation& Cost management

Organization structuring and Business modeling

Change management

Professional Experience

Sr. Projects manager and Business analyst October 2009 to Dec 2015

Samacell communication and Technology solutions local partner for Orascom (Orange Telecom) /Korek (France Telecom)

Core Accomplishment - Project management

Design and Implement end to end (E-commerce platform + CRM and Smart Big data management) that support the Multi-vendor management module for different type of products and services. (Cloud based system) (SAAS).

Manage Different projects for (Digital marketing campaign) to support our products through different channels like ( SEO, Social media engagement,PPC, email campaign, SMS, Online advertising, Affiliate marketing and Content Marketing)

Manage and deliver successfully ( advanced Task management and performance evaluation system) project that help the management to boost the performance of the company and improve time /quality/cost management(Client/Server Desktop application).

Manage and deliver successfully ERP (Marketing, Sales, Finance, logistics and CRM) platform for retail market that help improving the retailer’s sales and customer engagement processes (Cloud based system) (SAAS).

Manage and deliver (live QC reporting system for dispatch management)(Client/Server Desktop application).

Manage and deliver successfully finance system ( Account payable, Account receivable, accounting, general ledger maintenance and budging ) (Client/Server Desktop application).

Design and control end-end (GPS navigation system) as a part of Telematics projects for Public transport company in ME.(SaaS)

Design and implement complete fleet management system using (GPS technology + Google maps) as a part of supply chain management system for commercial service provider companies(Cloud based system) (SAAS).

On time/quality project closing for Core Banking system with Payment gateway integration (Cloud based system)(SAAS).

Manage and deliver successfully Development of (E-Archiving system) to help Mobile service providers to register and archive all customers’ registration and ownership documents with total cost $5MM(Cloud based system)(SAAS)(client: Asiacell/Qtel Telecom &Zain Telecom).

Core Accomplishment - Business Analysis:

Design and documents more than 400 (Use Cases, User Stories, Process Flows and Activity Diagrams) for different business functions like sales, marketing and finance.

Improve cross functional processes level of communication between company departments in all management fields by implementing aggressive processes improvement plan For ZAIN Telecom (200 processes).

Design and Implement automated (performance reporting processes) to identify the gaps and bottle necks in the old processes which led to increase overall performance significantly and Enhanced business data visualization for the weekly Directors' presentations.

Redesign the company structure and insure smooth transformation from projectized company to matrix company which led to excellent KPI figures for DELTA Communication Company.

Led corporate team in driving cost-reduction initiatives that resulted in $3 million saved over three years through process automation for DELTA Company.

Designed marketing and financial research and analyze the collected data to support CRM, in close collaboration with the Company’s marketing team for (Orascom /Orange Telecom).

Developed extensive customer information databases to support commercial department team to expand in the national market more than 300%.

Analyzed and manage unstructured data to build customers behavior models for 3 different companies.

Day to Day Duties

Represent INFOR public sector projects in front of the local and federal government (plan, implement and go live).

(Scope planning, schedule development and cost control) the main projects of the company.

Maintain high level of communication with stakeholders to insure good understanding for the requirements.

Manage (Design & control) software Development projects using different type of SDLC (waterfall and Agile).

Design and validate all frontend design for software application and supervise the required testing plans.

Manage and control (usability, Functional and User Acceptance Testing) for all Software development projects.

Monitor and evaluate the project progress using( EV ) management methodology.

Source, interview, and select applicants for technical positions.

Coached and mentored more than 50 staff members by offering constructive feedback and taking interest in their long-term career growth.

Design and implement Business process management in all life cycle phases (Design, Modeling, documenting, Executing, Monitoring and Optimization) on both automated and non-automated processes.

Manage all required deliverable (business requirements, functional requirements, non-functional requirements)

Work on different type of process methodologies like (continues process improvement and process re-engineering)

Design and implement cross functional processes that cover the (Business flow, data flow channels, authority matrix, data careers, System authentication, timing and resources control).

Identify the causes of defects, gaps and bottle necks that affect the performance as a part of (Total process quality management TQM).

Deep understanding for Business roles and human action VS systematic action features and specifications which lead to Agile and high performance process.

Insure that processes (SLA) are well defined and meet the company regulation and the governmental compliance.

Design and implement (Business intelligence system) depending on well-designed process management system, supported by live KPIs we will be able to create very advanced dash board for the operation and control management.

Program manager August 2008 to August 2009

United Nation HCR -Mercy Corps

Core Accomplishment:

Managed end to end with full responsibility for project re engineer and automate the (support the displaced people in disaster areas )with total budget equal to $150 MM .

Manage successfully the installation of (fully computerized ophthalmic lab) for UNHCR-Iraq with total cost of $3MM.

Reduced annual operation costs for Mercy Corps-Iraq by 50% by re engineer all the management processes and apply offshore principles.

Improve the HR efficiency by %60 through customize the HR processes and business roles for Mercy Corps projects and conducting HCM methodology.

Day to Day Duties

Defined project deliverables and monitor tasks status.

Hire the required team according to the project need.

Developed customized (Supply chain management system and analytics tool) to allow senior management to understand the impact of each step in the supply chain process.

Manage detailed Risk assessment plan and disaster recovery.

Drafted action plans and lead meetings with department executives to review project status and discuss proposed changes.

Process & Projects manager March 2005 to July 2008

Orascom Telecom/Orange Telecom

Core Accomplishment

Excellent quality project closing for (Data recovery for Orascom telecom customer information) with total cost $5.5MM.

Successfully grew Commercial Function by %40 through developing business process management methods that fit for hierarchical and flat management using ( process mapping, internal auditing and continues development process) for Orascom Telecom.

Education

MBA:International management & entrepreneurship,2012

American University (AUIS)

MBA:International management &Project management and leadership, 2011

Furtwangen University Schwarzwald,Germany

Bachelor of Engineering Science:Mechanical & Airplane Design,

College of Engineering

PMP:Project management

PMI Los Angeles, CA (I am preparing to take the PMP exam in 2016 to be PMP certified)

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