Customer Service Sales
Resume:
Olivia Childs
**********@*****.***
Seeking a position in which I can utilize my strong interpersonal and organizational skills in a variety of challenges and responsibilities.
Skills and Proficiencies
Ms Office proficient
Planning and Scheduling
Written Communication
Customer Service
Telephone Reception
60 wpm Typing Speed
Employment History
Profit Expansion Group October 2015- present
Customer retention, inbound and outbound calling.
Adjust billing on customers account.
Knowledge consumer about products we carried.
Also crossed trained in sales, call back customers Enquiring about products set up memberships.
Nielsen April 2015-2016
Complete surveys and send out diaries for tv ratings.
Ellexcent quality skills.
Provide great knowledge about the company.
Stayed current on company new policies and rules.
Optum CCR Feb 2014-2015
Took calls from members concerned about their health plan.
Gave knowledge about members prescriptions.
Handled calls in timely matter.
Aegis Call center Oct 2013-2014
Verified member coverage and processed applications.
Dealt with irate members.
Empathize and sympathize with members having difficulty understanding their coverage
Isis parenting May 2013- Sept 2013
handled direct and retail sales with customers, while providing excellent customer service to clients while they attended classes.
Arbonne International June 2012-2013
Inbound Customer service Rep. With duties that included answering phone calls regarding payments,
setting up new accounts, ordering supplies, taking payments, looking up information and providing excellent customer service skills.
Stetson Resistol Hat Company 2010-2011
Updated files, copy room, mailroom, verified insurance, greeted customers, switchboard, organizing meetings and parties, sending memos etc
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