Administration / Clerical

FAYE M. MILLER

***** ***** ****** 563-***-****

Davenport, IA 52804 ************@*****.***

SKILLS AND ACCOMPLISMENTS:

Installed and oversaw a computer network. Planned and implemented procedures and policies. Computer programing experience, database and spreadsheet skills. Self-training, self-motivator, and relationship builder. Hands on experience with Infinity, Dos, EZ Biz, Micro Soft Suites, Windows XP, and familiar with many more software programs. Proficient in customer’s service. Team builder. Problem solving and have leadership abilities. Processed several hundred claims per day and posted payments.

EDUCATION:

Sauk Community College- To obtain my Certification for AAPC (American Academy Professional Coder).

Kaplan University College – Applied Science in Business Administration and Management.

Blackhawk Community College – Accounting I and II, and Principals of Banking.

Gibson Management Plus – Business Management, Administration and Human Resources.

PROFESSIONAL WORK EXPERIENCES:

UNITED HEALTH CARE, Moline, IL. 800-***-**** / 952-***-**** Completed 12 weeks of training. PROVIDER RESOLUTIONIST SPECIALIST, Answer in bound calls to assist hospital, physician office and other facilities. Verified and quoted member eligibility, and benefits. To handled inquiries on processed claims. Auto approved procedures for care. Processed intake from ambulance service to emergency room, emergency room to observation, and admitted to hospitalation . Followed through with out bound calls for provider resolution.

DICK AND SON’S LUMBER, Blue Grass, IA. 563-***-**** FLOOR CLERK AND FLORAL DESIGNER, Process and handled flower orders. Handled flower inventory and purchasing. Prepared flowers for storage. Processed transactions. Assisted customers locating merchandise. Displayed and disabused inventory. Managed the floral department.

KERR CHIROPRACTIC CLINIC, Davenport, IA 563-***-****/563-***-**** RECEPTIONIST AND PUBLIC RELATION COORDINATOR, Scheduled patient appointments, answered office phone, custodian of patient records, handled daily collections, and attended chamber meetings and community events. Promoted practice at chamber events and community events

ELITE HEALTH CARE, Bettendorf, IA. 563-***-**** MEDICAL INSURANCE COORDINATOR, Processed insurance claims electronically and manual claims. Posted insurance payments. Handled insurance collection, and processed aged accounts. Verification’s patient’s eligibility, and benefits. Managed incoming and outgoing correspondences. Recorded progression on personal injury accounts. .

GWK ENTERPRISES INC (FOUR SEASONS), Moline, IL. 309-***-**** KEY PERSON, Open and closed store. Processed customer purchases, assisted with customer decision making on merchandise . Balanced cash register, wrote up deposits, and handled banking affairs. Disbursed inventory and handled price adjustments to inventory. Top sales person.

KERR CHIROPRACTIC CLINIC, Davenport, IA 563-***-****/ 563-***-**** RECEPTIONIST, Assisted with marketing and front desk operations. Handled scheduling, patient flow, office filing, and assisted with implementing new procedures and forms.

APAC, Davenport, IA. 563-***-**** MEDICARE PART D AGENT AND PHARMACY RESOLUTION SPECIALIST, Assisted with member obtaining Medicare Part D coverage. Assisted pharmacist and staff to processing insurance claims. Auto approved insurance coverage for prescription medication.

WALGREENS, Bettendorf, IA. 563-***-**** PHARMACY TECHNICIAN, Filled and prepared prescriptions orders, assisted with disbursing inventory, and direct public contact with customers to handle inquiries and assist with prescriptions.

HODGE CONSTRUCTION, Moline, IL. 309-***-**** OFFICE MANAGER, Managed business property accounts, prepared profit and loss statements. Attended board meeting, prepared minutes and disbursed minutes. Over saw and managed 100+ rental units. Handled human resource duties i.e. payroll, accounts payable, and office inventory.

MILLER CHIRORPACTIC CENTER, Elizabethtown, KY. MEDICAL INSURANCE COORDINATOR AND OPERATION MANAGER, Processed insurance computer claims, handled incoming and outgoing correspondence, attended many insurance workshops and seminars. Handles insurance verification on benefits and eligibility.. Established a computer network for a paperless practice. Managed, trained and supervised over a 100 employees. Handled human resources (payroll, employee benefits, and including employee schedules). Handled most business affairs. Oversaw daily operations.

VOLUNTEER EXPERIENCE:

Kentucky Auxiliary Association Board: 1985- 2000 Held various positions.

John Hardin Marching Band Boosters Board: 2000-2002 Executive Secretary Treasurers.

St. Paul Lutheran Church- Projects.

References Available Upon Request

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