Project Manager Customer Service

EUNICE MICHELLE LUCAS

**** ******* ******** ** **, Apt. K

Atlanta, GA 30319

585-***-**** **********@*****.***

OBJECTIVE: Seeking a position in which myProject Management skills can be utilized to manage and complete the project life cycle of new and migrating implementations within your organization.

CORE COMPETENCIES

Project Management • Implementation Consulting in Payroll, Human Resource & Time Management • Tax Filing • Business Analysis • Team leadership • Coaching, Mentoring & Training • Business Intellegence Report Writing • Oracle E-Business Suites Writing • Adhoc Report Writing • Sharepoint • Microsoft Office Suite; Word, Excel (pivot tables, with v/h look-up), PowerPoint, Outlook and Access • Importing and Exporting • SQL • Intergrations • General Ledger • Accruals • Employee Self Service • Customer Service • Common Pay Master • Risk Assessment • Negotiating • Multi-Purpose Extracts • Data Exchange Agents • Software Migrations • Integrated Project Planning • Compliance • Cross Divisional - Process Alignment

RELEVANT EXPERIENCE

ULTIMATE SOFTWARE Atlanta, GA 01/2012 – 01/2016

Mid-Market Systems Consultant:

Accountable for the lifecycle of assigned implementation projects and the HR/PR implementation methodology process. Consulted best practices and solutions to transitioning customers to encourage more efficient business processes. Demonstrated successful project tracking to meet goals and timeline, with the ability to identify and communicate risk timely.

Awarded the 2015 Ultimate Software A2M Billionaire Estates Award – In Recognition of Extrodinary Accomplishments and dedicated Teamwork.

Three Year Club Member Participant.

Obtained numerous Passion for Perfection Acknowledgments from both external customers and internal resources.

TRAVELPORT, GDS Atlanta, GA 01/2011 – 01/2012

Human Resource Analyst:

Responsible for reviewing and improving the policies and processes related to the company's global Human Resources Organization. Managed the Oracle E-Business (HRIS) database. Validated HR/PR data records. Performed HR/PR data audits and executed reports to all levels of managerment.

Successfully convined upper management to revamp their global choice award program. Implementation of a new automated process reflecting both time and cost savings to the budget.

Completed Policy Decks on (1.) Employee File Management (2.) Visa Workflow and Immigration Maintence Tracking (3.) Severance Agreement Procedures and (4.) HR/PR Communication Methods for HR Business Partners. Scripted with effectual impacts to the Organization’s HR/PR Global effeciencies.

Persuaded Management to establish corrective updates to the clearing of their HRIS Vacation Payout method. Identified accounting risks and budget overstatments. Proven cost effeciences in support of proposed objective.

CERIDIAN CORPORATION Atlanta, GA 09/1999 – 08/2010

Project Manager: 2005 - 2010

Managed software implementation teams through all phases of HR/PR Life Cycles for New Mid-Market Businesses. Steered communications through Project Planning and Tracking Tools. Provided direct support to Senior Management. Expeditiously identified risk in order not to lose track of overall Project Goals. Worked actively to retain longevity in the customer’s partnership.

CERIDIAN CORPORATION Rochester, NY

Implementation Consultant: 1999 - 2005

Led New and Migrating Implementation projects completely through their HR/PR Life Cycle. Gathered and documented detailed Business Requirements to identified customer needs for configuration. Multi-Tasked Role with Training Customers on related Products and Services.

Subject Matter Expert on critical functions such as Report Writing, General Ledger Interfacing, Accrual Programming, Multi-Purpose Extracts, Data Exchange Importing and Exporting, and proficient in SQL updating.

BLUE CROSS BLUE SHIELD Rochester, NY 01/1990 – 09/1999

Product Filing Specialist: 1998 - 1999

Documented and filed multi-state Long Term care policies. Researched and analyzed relevant state regulations. Maintained Access database for subsequent trackings of all LTC State approved communications.

Senior Payroll Tax Specialist: 1990 - 1998

Processed weekly payrolls for over 3000 employees, in multiple states and across FEIN’s. Ensured timely depositing and filings for non-automated tax reporting. Kept relevant on compliance, tax and benefit regulations, per state.

Project Lead for product migrations, upgrades and special projects.

EDUCATION

Associates Degree in Business Administration:

Monroe Community College, Rochester, NY

Bachelors Undergraduate in English:

St. John Fisher College, Rochester, NY

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