Manager Management
Resume:
Kevin Arnold ***** Louetta Rd #***
Houston, TX **070
**************@*******.***
Professional Summary
Operations Manager with over 10 years of experience providing streamlined and timely logistical support and management services in several industries. Possesses in-depth and unmatched experience on all components of the supply chain function including reasoning ability, extraordinary communication skills, and leadership skills.
Education
Embry-Riddle Aeronautical University: currently pursuing BS in Logistics and Supply Chain Management; projected graduation 12/2017.
Professional Experience
2015-2016 Air Liquide – Logistics Analyst (Contractor)
Monitored customer usage, alarms received, orders taken over a 12 hour period
Emphasized a safe and efficient work environment, both with customers and other Air Liquide entities
Handled all incoming calls with professionalism and courtesy
Utilized computer-based tools effectively; programs such as ALTO, SCADA, MapPoint, Telemetry, Microsoft Outlook, and Kite
Continuously improved operational efficiencies, productivity, and teamwork between logistics analysts, drivers, and depot personnel
Communicated with drivers and depot personnel to maintain an open flow of information
Monitored, estimated, forecasted customer usage rates to determine delivery requirements in an efficient manner
Adapt delivery schedule(s) in the event of problems/changed delivery requirements
Understood information such as client, product supply, equipment availability, etc as it applies to scheduling; use that information to make informed decisions regarding schedule changes
Ability to temporarily relocate in the event of a natural disaster; participate in disaster recovery plan as appropriate
2014-2015 Lone Star Sealing Technologies – Operations/Distribution Manager
Managed a team of 19 employees
Managed 3PL and carrier fleet management to maintain 99% on time delivery
LEAN Enforcer for Lone Star Group Houston location
Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, HSE, and personnel policies and procedures
Supervised logistic tasks such as importing and exporting finished goods internationally to and from South America and Middle East via ocean freight and air freight by managing third party logistic companies
Controlled inventory by conducting random location audits and quarterly cycle counts
Investigated inventory variances and conducts root cause analysis as needed
Resolved invoicing issues by researching and communicating with sales team, customers, and vendors
Maintained physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
Completed warehouse operational requirements by scheduling and assigning employees; following up on work results
Sustained warehouse staff by recruiting, orienting, and training employees
Maintained warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
2012-2014 Ryder Integrated Logistics - Customer Logistics Manager
Managed dispatching a fleet of 30 trucks and 30 drivers
Liaison role between Ryder operations and customers
Supervised customer accounts ensuring same day responses to all inquiries and followed through to full resolution
Supervised DOT and FDA compliance in the following areas: log books; truck maintenance, vehicle supply inventories, training, annual physicals, pre & post trip inspections, and drug testing
Provided logistics updates to Rydership, Gateway Logistics, SAP, and Oracle Transportation Management System
Ensured all daily paperwork is submitted such as JSA, JMP, and Shell Certifications
Utilized internal and external brokerage departments to find freight
Enforced compliance with administrative policies, procedures, safety rules, and governmental regulations
2008-2012 Legero International Inc - Importing/Exporting Operations Manager
Managed a team of 15 employees consisting of office staff and warehouse staff
Changed company from solely hotshot based to purchasing 40ft flatbed trailers to transport goods - 50-60% savings and reduced overhead by $70K
Managed truck fleet of 10 trucks and 10 drivers along with being DOT and FDA compliant
Orchestrated routes for transportation, and personally drove routes to ensure effective transportation of major wide/long loads from port of Houston to NE Houston destination.
Improved client relationships by improving dependability of shipments by personal interaction and client relationship building; boosted morale domestically and internationally, and visited by CEO of clients personally b/c of the improved scheduling, shipping, and timing.
Responsible for all client communications, inventory control, conflict resolution, and compliance on client deliverables domestic and international
Investigated inventory variances and conducts root cause analysis as needed
Supervised logistics tasks such as order selecting, documentation, SAP data entry, shipping/receiving, and trucking
Supervised coordination with Legero and various steamship lines such as CSAV, Hapag, and Maersk
Responsible for weekly reporting directly to General Manager
Assisted with inside sales such as quoting on various tasks
Additional Capabilities
Competitive attitude and innovative nature, exceptional understanding of supply chain, freight industry, 3PL, rate negotiating, track and trace, inventory management, account management, purchasing/planning, unbeatable command over Microsoft Office and MS Project, proficient in Lotus Notes, Qlik View, CRM, SAP, Epicor, C2C, Oracle Database, TMS, PeopleNet, PC Miler, Money Handling, fluent in English, and consistent at work and punctuality.
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