Customer Service Manager
Resume:
Correy Littleton
Arlington, TX 76011
****************@*****.***
highlights of qualifications
Ten-year record of shouldering progressively technical knowledge and responsibilities.
Detail oriented team player with excellent communication skills.
Adept at multi-tasking and taking ownership of workload.
Proven record of assessing processes and discovering methods for improvement.
Areas of expertise
Accounts Payable
Superior Customer Service
Data Analysis & Reporting
Use of Discretion handling confidential data
Quality Project Deliverables
Client Relationship Management
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Customer service _ Dollar Rent A Car, Arlington, Tx
April 2014- January 2016
Dealt with customer enquiries about the availability and cost of vehicles.
Registered bookings and explained the terms of rental or leasing agreements.
Completed paperwork with the customer regarding payments.
Showed vehicle to customers and pointed out any bumps, scrapes or special features.
Checked mileage and scrutinized for damage when vehicles were returned.
Provided ongoing service and sales support.
Accepted payments on past accounts
Administrative Assistant – Christmas By Krebs, Irving, TX
May 2013 – August 2013
Manage all phone and email inquiries from prospective and current clients.
Provide immediate and effective customer service handling complaints, errors, refunds and overall account management.
Promote products offered and ensures customer satisfaction.
Created and maintain service reports.
Provide administrative support specifically related to routine calculating, posting business transactions, processing invoices, and verifying financial data for use in maintaining accounts payable records
Clarifies any questionable invoice items, merchandise pricing, or receiving signatures. Obtains proper information and/or data regarding invoice payments.
Assembles invoices to be processed for payment.
Receive, process and enter into NetSuite--all types of incoming orders via phone, fax, or other
Provide administrative support to the Sales Managers
Using system tools, validate inventory availability to provide accurate information to the customer
Process export paperwork for customer shipments
Completes reports and all other administrative duties in an accurate and timely manner.
Claim Analyst/Traffic Coordinator – Ace Hardware, Arlington, TX
October 2005 – December 2012
Processed all damaged product claims.
Verified account receivable issues – proper charges, verifying payments and outstanding balances due
Operated a 4 line phone system. Provided excellent customer service to our customers, retailers, and vendors
Managed and maintained data integrity of accounting and merchandising records.
Processed payroll for department of 28 employees.
Completed supporting paperwork and data entry as required.
Entered DOT logs
S.A.P experience
Leasing Consultant/ Assistant Manager –Ash Lane Apartments. Euless, Texas
May 2001- May 2005
Responsible for timely collection of rent, and making daily money deposits.
Worked closely with manager to ensure the efficient financial and administrative operation of the property.
Managed and maintained accurate bookkeeping records.
Handled all the marketing of the property, and renting to potential prospects.
Processed all renewal leases, and new applications.
Resolved resident issues.
Knowledge of all the Tax credit and Fair housing laws.
Maintained 90% occupancy.
Supervised a staff of 7 employees.
EDUCATION
Texas Southern University, Houston, TX 1998-2000
South New Hampshire University, Online 2014- Present
Computer Skills
Microsoft Office Suite (Word, PowerPoint, Excel),
*References available upon request.
Contact this candidate