Masood Vydyarakath

*** ********* **, 626-***-****

Benicia, CA 94510 act20d@r.postjobfree.com

PROFILE An innovative, dedicated, and results-oriented IT Support Professional able to leverage extensive experience including strategic planning, budgeting, project and program management. He is well versed in operations, systems support, multi-faceted system integration, contract negotiations, and cross-functional team leadership. He proactively takes the initiative to drive projects that increase organizational effectiveness, improve system performance, and boost operational output. He is known for consistently exceeding organizational goals and objectives. He posesses the capacity to function well under pressure, displaying a high level of competency in rapidly evolving work environments. W ORK HISTORY

XANTRION, INC., Oakland, CA Associate Consultant – Tier 2 Support Engineer Feb 2015 – Feb 2016 Specializing in outsourced IT Services for companies located in the San Francisco Bay Area

Key client contact for 3 firms including Regional Government, Energy Engineering and Financial companies

Acting On-Call engineer on a weekly basis for all clients served by Xantrion on PC and Mac platforms

Providing remote network support for Microsoft Server and Cisco Networks including hardware and software upgrades

Manage all client interactions through ConnectWise ticketing system LEIGHFISHER INC., Burlingame, CA IT Manager/System Administrator Dec 2001 – Aug 2014 Full accountability for ensuring inter-office network operational readiness for offices in US, Europe, and India.

Managed $300,000 annual operational IT Budget for all locations worldwide

Centralized 5 satellite offices under one domain network and implemented VPN link

Streamlined network operations by eliminating multi-platform environment and creating uniform network

Served as Lead Tech Support Specialist and primary Systems Administrator for day-to-day business operations

Implemented Outlook for email by upgrading GroupWise to Microsoft Exchange for 80 users

Orchestrated corporate office move to Burlingame, CA and oversaw setup and configuration of new branch offices

Implemented redundancy for data and disaster recovery plans including hot sites for mission critical applications

Successfully negotiated all hardware and software purchases and maintenance contracts with third party vendors

Establish and manage strategic operational plans and budgets for growth from 80 employees to over 300 worldwide

Achieved 15% cost cutting by developing and implementing best practices, standard, and procedures

Managed stakeholder engagement, coordinate cradle-to-grave project functions.

Oversee implementation of SharePoint for document management for over 300 global users

Digitized paper library to free up physical assets and reduce real estate footprint Previous Professional Career History:

Bank of America Merchant Services, San Francisco, CA, Network Engineer – 2 Years Tri-City Medical Center, Oceanside, CA, Network Administrator – 2 Years EDUCATION AND PROFESSIONAL DEVELOPMENT

Alameda University -Bachelor's Degree - Information Technology Northrop –Diploma - Airframe & Powerplant, Avionics Certifications: CCNA - Cisco Certified Network Associate, CCA - Citrix Certified Enterprise Administrator, MCSE – Microsoft, SharePoint Portal Server, HummingBird (DMv5) Admin TECHNICAL PROFICIENCIES MS Windows 10, Windows Server 2013, Active Directory, MS Office, Microsoft SQL, MS Exchange, MS IIS, Oracle, Citrix, Hummingbird, SharePoint, TCP/IP, SMTP, HTTP & FTP, VoIP Phone Systems, VPN, VLAN, Level 3 and 4 network layer routers and firewalls, DHCP, DNS and Wins servers, Internet Information Server, MAC, VMWare, IOS