Medical Assistant

Yogeeta Bhas

**** ****** ******, ***** ****, CA *4587 650-***-**** *******@*****.***

Summary High-performing professional with nineteen plus years of experience in the healthcare and hospitality industries. Highly skilled at relationship building with patients, customers, as well as team members and peers. Adept at assessing needs, generating options and implementing solutions in collaboration with customers and patients. Ability to communicate with all levels of an organization.

Experience October 2014-February 2015 AmerisourceBergen/Lashgroup San Bruno, CA

Reimbursement Specialist (Contract)

Collected and reviewed all patient insurance benefit information, to the degree authorized by the SOP of the program.

Provided assistance to physician office staff to submit all necessary documents such as prior authorization forms and medical documents to prove treatment is necessary.

Maintained accurate patient insurance records and confidentiality in regards to patient account status.

Expedited the benefit verification quickly, as insurance paperwork commonly needs to be processed in a timely manner.

Communicated with team leads daily with updated different payer trends and policies.

June 2013-September 2014 Comfort Inn & Suites San Bruno, CA

Project Manager

Planned and developed full hotel renovation and partial reconstruction.

Prepared and administered project budget up to $500,000

Negotiated contracts and guide contractors’ design team

Ensured architectural compliance to Choice Hotels franchise and building standards

Hired and coordinated schedules for subcontractors

March 2013-May2013 Stanford Emergency Medicine Palo Alto, CA

Administrative Assistant/Professional Billing (Contract)

Filtered thru a backlog of over 800 medical charts to assess which ones were ready to be coded for billing.

Audited adequacy and accuracy of documentation in support of services billed

Obtained documentation from physicians that comply with coding guidelines and compliance standards

Reported audit results to the physicians, physician leadership and senior management.

June 2011-November 2012 Stanford Cancer Center Palo Alto, CA

Infusion Center Scheduler

Facilitated implementation of active treatment plans including ongoing chemotherapy, procedures, clinical visits and hospital admissions.

Collaborated with study and research coordinators to ensure patients arrived at appropriate times/dates for clinical trials.

Provided teaching and education to new patients and families.

Scheduled and coordinated a high volume of appointments with chemotherapy labs and clinic visits.

September 2010-May 2011 Stanford Orthopedics Dept Redwood City, CA

Medical Assistant (Contract)

Clinical duties included suture/staple removal, stocking and cleaning exam rooms, taking vitals, documenting patient results and replenishing injection supplies.

Prepared patient charts prior to appointments, including x-ray ordering and patient visit notes to ensure efficiency.

Reviewed and addressed patient messages via phone and Epic software

Responded promptly and resolved patient inquiries and complaints regarding appointments, insurance issues and patient records.

Directed requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

April 2010-August 2010 Stanford Cancer Center Palo Alto, CA

Master Scheduler (Contract)

Provided scheduling support to over one hundred cancer specialists.

Communicated with managers within cancer center to change MD templates.

Reviewed patient charts daily to ensure their labs were ordered by their scheduled appointment dates.

Substituted as a call center coordinator and Infusion treatment apheresis Scheduler (Chemotherapy)

June 2008-December 2009 Comfort Inn & Suites San Bruno, CA

General Manager

Hired, trained and supervised front desk and housekeeping staff.

Resolved guest issues in an expedient and tactful manner.

Handled all cash and bank deposits, monthly, quarterly reports and budgets.

Developed marketing plans to improve quality of service and revenue.

Maintained records of guest interactions and action taken including – transactions, comments, inquiries and complaints.

October 2004-June 2008 Kaiser Permanente San Francisco, CA Medical Assistant-Orthopedics/Podiatry

Communicated with Clinic Team, consisting of 15 MDs’, Physician Assistants, Charge Nurse and Cast Technicians, to ensure patients received excellent care and had a positive clinical experience.

Performed clinical applications such as obtaining Vitals, suture/staple removal, application/removal of dressings, recording medical history and assisting physicians with patient exams and procedures.

Managed medical charts, billing, filing, data entry, surgery scheduling in Epic software.

Scheduled appointments and managed phone messages and voicemail for the physicians.

Worked daily with other specialty departments such as Radiology, Injury Clinic, Workers’ Comp, to insure proper patient care.

Managed inventory and thorough preparation of Exam Rooms.

Education Medical Assisting, Diploma - 08/2004

Bryman College, San Francisco, California

Medical Office Technology, Associate Degree in Applied Science - 05/1993

Northwest Community College, Senatobia, Mississippi

Trilingual: English, Gujarati, Hindi

Working knowledge of MS Office, Epic software (Super User), QuickBooks.

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