Customer Service Manager
Resume:
LORENA G. BIGBEE
Cpress,Tx *****
OBECTIVE:
A challenging position in Administration which will allow me to utilize my experience, skills, and knowledge.
SKILL SUMMARY:
Computer Skills - MS Office 2010
Excellent communication skills, customer service and interpersonal skills. Willingness to aggressively expedite team members to meet their commitment dates
Ability to multi-task and work well under pressure to very demanding schedules. Solid analytical and problem solving skills
Office Administration Skills.
Ability to work effectively with limited direct supervision
EDUCATION:
Alamo Workforce - General Educational Development
WORK EXPERIENCE:
AT HOME DECORE STORE
Customer service specialist
Have the front end clean and organized. Count the tills for the morning and evening.
Maintaining the store in a good environment for customers. Taking responsibility when the Store Director
is not available.
Rivercity Van Storage February 2009 - Present
Logistic
Serve as the driver for employees and customer
Packing military personal belongings for various destinations
Work with customers to ensure belongings were secured
Inventory customer belongings to ensure correct accountability
Family Dollar September 2007 - October 2008
Third Key Manager Assistance
Supervised associated to ensure tasks were completed in a timely manner
Responsible for ensuring money deposits.
Customer Service, voiding receipts and balancing cash registers
Performed Store inventories to ensure correct supplies were received
Worked with store Manager on barcode pricing accuracy
Work on projects to help reduce cost for the store on a weekly basis
Dunbar Armored and Cash Services April 1999 - February 2007
Houston, Texas Location
Head Teller
Followed organization and department procedures to complete tasks in a timely manner. Rely on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Directed and lead the work of others, as well as monitoring and evaluating their work
Performed administrative support tasks on a daily basis such as data entry, currency counting, processed customer money orders, processed Federal Reserve Bank ordered, balanced escrow, conducted end of month billing for accurate ordering, and processed retail merchant orders
Performed money detection for false currency and wrote up the reports for the Secrete Services for further investigation
Possessed good communication skills for interfacing with Management, internal and external customers
REFERENCES: Upon Request
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