Customer Service Manager
Resume:
OBJECTIVE
Dedicated and creative professional seeking a challenging communications position that will draw on my experience and allow me to make an immediate contribution to the overall success of the organization.
SUMMARY OF QUALIFICATIONS
Outstanding interpersonal skills. Easily build productive, enduring relationships at all levels.
Detail oriented and critical thinker. Able to develop strategic plans, sound judgments, and compelling arguments.
Energetic and organized. Able to efficiently handle the demands of multiple projects.
Outgoing and articulate communicator with strong writing, editorial and presentation skills
Self-motivated. Skilled in creatively promoting new programs and product.
Problem Solver. Effective working both independently and as part of a team.
PERTINENT SKILLS AND ACCOMPLISHMENTS
Communications and Public Relations
Managed external relationships to facilitate organizational initiatives and promote organizational efforts.
Planned, designed, and delivered range of presentations to diverse audiences.
Utilized research, strategic planning, and disciplined communication skills to develop plans that effectively engaged, informed, persuaded and motivated participants. Assessed performance through evaluations and feedback.
Made outside contacts with vendors and clients and coordinated communication for media opportunities.
Event Coordinator
Coordinate events, including planning menus, booking musicians, planning the decorations, hiring staff and volunteers, and ensuring the event runs smoothly.
Design seating and presentation layout, including development of registration and attendee tracking,
Leadership and Management
Facilitated and supervised the development of more than 200 individuals each year in an academic environment through effective instruction, individual reviews, performance reports and re-alignment of training plans according to increase program outcomes.
Planned, prepared and delivered curricula designs to support the needs of diverse learners. Authored multiple training and learning initiatives for employees. Communicated and reported progress to senior leaders through reports.
Web Management
Designs, edits and updates website through a web content management system. Familiar with popular social media tools such as FaceBook, Twitter, Hootsuite, Linked-in, etc. Utilizes analytic measurement tools to monitor website usage and how other social media tools affect traffic.
PROFESSIONAL EXPERIENCE
Assistant Property Manager 2014-2015
Metro Housing - 3114 Franklin Ave - Saint Louis, Missouri 63106
Finding Tenants- property managers are responsible for marketing the property to fill vacancies. They know where to advertise and what to include in their ads. They also understand what attracts tenants, so they can suggest making cosmetic improvements to help makeover the property.
Marketing- kept properties occupied with qualified tenants through advertising, lead follow up, property showings for prospective tenants.
Tenant Relations- developed rental agreements, selected qualified tenants, collected deposits and rents, enforces terms of rental agreements, resolved tenant complaints, oversees eviction proceedings if necessary.
Financial Reporting- kept financial records for property operations, created monthly financial reports for property owner.
Screening Tenants- was responsible for sorting through the prospective tenant applications to find the tenant that is the best fit for your property, had a consistent screening process, including running credit checks and criminal background checks. Supervised, trained, and evaluated assigned staff
Handling Complaints/Emergencies- dealt with maintenance requests, noise complaints and had to handle emergency situations.
Handling Leases- was responsible for making sure it has all the necessary provisions to protect the owner. This includes determining the amount of security deposit required. Initiates and develops working relationships with academic department heads, makes presentations to faculty and addresses questions at task force meetings.
Handling Move Outs-when a tenant moves out, I was responsible for inspecting the unit, checking for damages and determining what portion of the security deposit will be returned to the tenant and making sure the unit was clean, repairing any damages and finding a new tenant.
Dealing With Evictions –dealt with a tenant that didn’t pay rent or otherwise breaches the terms of a lease, the property manager understands the proper way to file and move forward with an eviction.
Experienced with LIHTC and Section 8 and Tax Credit.
Peer Tutor Coordinator 2010- Present
St. Louis Community College Florissant Valley ~ 3400 Pershall Road ~ St. Louis, MO 63135
Manages the program’s tutoring appointments, student paperwork and overseas the tutoring sessions.
Make appointments, train tutors, attend any schedule meetings, verify paperwork in student folders and meet with Peer Tutoring Supervisor regarding: concerns, ideas, and attendance of tutors.
Interview new tutors, work study students, and practicum students.
Presents the intake seminar for peer tutoring enrollment assesses current study skills, and learning styles.
Develops a plan to work with students to address their particular areas of weaknesses as well as provide accountability, prepares study skills and learning disposition materials for use during tutoring sessions.
Assist Supervisor with meetings and database and anything else that is asked of me.
Developed and implements rewards incentives for successful students.
Supplemental Instruction (SI) Supervisor 2009- 2010
St. Louis Community College Forest Park ~ 5600 Oakland Avenue ~ St. Louis, MO 63110
Responsible for a budget of ten SI leaders and made sure they had training sessions, workshops, and also provided follow-ups for the sessions that they held.
Supervised, trained, and evaluated assigned staff
Managed schedules and prioritizes work assignments; plans and conducts monthly staff meetings; approves time sheets.
Monitors and initiates all program expenditures.
Defines and collects data, procedures, and prepares state and college reports on Career and Technical Education (CTE) and SI programs.
Designs, develops, and implements a range of instructional support programs and services to assist students in meeting skill competency mandates in reading, writing, and math.
Initiates and develops working relationships with academic department heads, makes presentations to faculty and addresses questions at task force meetings. Designs intake processes, defines participation eligibility on the basis of test scores and state mandates.
Develops and conducts training for faculty and on program requirements, and evaluations processes for program implementation and expansion.
Recruits, supervises and evaluates faculty who teach in the CTE program, recruits faculty who teach in gate-keeper course sections and matches instructional needs with SI leaders. Develops and implements student performance and tracking systems for the purposes of overall program effectiveness evaluation. Conduct weekly meetings and on-going training for SI leaders.
Assistant Group Leader 2008-2009
Girls Inc. ~ 3801 Nelson Drive ~ St. Louis, MO 63121-3432
Work as a team member with Program Site Coordinator, Program Manager, and other Group Leaders as needed to track participants’ progress, supervise and support adult and teen volunteers. Participate in mandatory weekly staff development, consultation, and training and team meetings.
Implemented daily start lessons, plan and deliver literacy/self-esteem/enrichment support for 15-17 year old girls,
Created a safe, respectful youth based learning environment.
Created and reviewed weekly lesson plans with the Program Site Coordinator prior to delivery and led activities in some of the following areas: literacy, sports, science, math, and conflict resolution.
Developed creative and engaging projects to enhance girls’ learning.
Created lesson plans that are culturally relevant for a diverse population of girls.
Managed behaviors and resolve conflicts between girls.
Provide daily homework assistance, organize classroom to facilitate independence and self-control in girls.
Communicated regularly with families, teachers, and volunteers.
Maintain organization of classroom and communal supplies and paperwork, and effectively utilize prep time to prepare for activities and classroom observations.
Office Manager Assistant 2008-2009
St. Louis Community College Forest Park ~ 5600 Oakland Avenue ~ St. Louis, MO 63110
Telephone soliciting, faxing, copying, ordered supplies, processed incoming and outgoing mail.
Assisted the secretary where ever I was needed.
Student Assistant 2006- 2009
St. Louis Community College Forest Park ~ 5600 Oakland Avenue ~ St. Louis, MO 63110
Assist students in the Student Success Center with computer usage of Microsoft Suite.
Trained staff on how to use AccuTrack, data tracking and appointment software.
Assisted Supplemental Instruction Leaders with sessions and students.
Customer Service Representative 1999 – 2005
Today's Office Staffing ~ 7711 Bonhamme Ave. Suite 700 ~ Clayton, MO 63105
Entered data into Microsoft Word and Excel worksheet.
Customer service duties including an understanding of marketing, sales, and communications.
Answered telephone calls, completed faxing and copying, and responsible for processing incoming and outgoing mail.
Housekeeper 1995-1998
Knights Inn ~ North Lindbergh ~ St. Louis, MO 63136
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
Dust and polish furniture and equipment.
Keep storage areas and carts well-stocked, clean, and tidy.
Polish silver accessories and metalwork such as fixtures and fittings.
Remove debris from driveways.
Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
Sort, count, and mark clean linens, and store them in linen closets.
Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Request repair services.
Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
Dust window blinds.
Move and arrange furniture, and turn mattresses.
Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
Prepare rooms for meetings, and arrange decorations, media equipment, and furniture for social or business functions.
Answer telephones and doorbells.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Housekeeper 1990-1994
Motel 6~ 5335 Heatherdowns Blvd, ~ Toledo, OH 43614
Preparing the Cart
Stripping the Room
Taking the Garbage
Making the Beds
Cleaning the Bathroom
Dusting the Room
Finishing Touches
EDUCATION
University of Missouri-St. Louis 2015
Bachelor in Arts, Liberal Studies
St. Louis Community College Forest Park 2009
Associate Degree, Mass Communications
Webster Groves High 1987
Diploma, General Classes
Vocational Training Center 1988
Certificate, Data Entry
PROFESSIONAL DEVELOPMENT AND ACTIVITIES
Professional Development: Developed and overseas Food 4 Da Soul, an organization that aids individuals when they are struggling with circumstances that affect their daily lives. Initiates, coordinates and/or participates in all efforts to publicize event and bring informative information to the community. In addition, we also aid other organizations in fundraising efforts to help them continue to provide the level of service they are dedicated to.
Awards/Activities: National Association of Professional Women for Food 4 Da Soul (2014); Divas of the Lou (2012, 2013)
REFERENCE
Available upon request.
Contact this candidate