Information Technology Manager

Douglas Allen Nerem

Bethel Park, PA *****

*******@*****.*** 412-***-****

Information Technology Manager

~ Summary of Qualifications ~

Highly experienced information technology and technical professional with a proven record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies.

Exceptional leadership that aligns business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand.

A builder of high-performance teams and a natural leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker.

Talented, results-driven, and versatile IT leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working with complex cross-platform systems, software architecture, implementation, integration, and deployment.

Highly experienced project manager for company acquisitions, performing due diligence on network communications, email systems mergers, software and file management.

Top-tier procedural improvement specialist, researching and implementing solutions and software for virtual and paperless environments; supervising network centralization and improvements.

Professional Experience

The HDH Group, Inc. Pittsburgh, PA

Vice President and Manager, Information Technology, 08/1997 to 12/2015

Plan, oversee, and manage the IT infrastructure for the largest private insurance brokerage firm in Western Pennsylvania. Assist and help manage company acquisitions, spearheading network communications installation and configuration. Merge existing mail systems and phone lines, maintaining network security and providing remote access to companywide files. Integrate a variety of solutions to enhance operations and save money, incorporating new technology and new procedural considerations as needed across the corporate structure. Plan and implement office moves for Pittsburgh, Harrisburg, and Erie offices. Enhance corporate security through the use of SaaS based SPAM containment solutions. Helped maintain centralized virtual architecture by converting a sprawling physical server environment to one centralized area. Streamlined operations by converting satellite offices from working locally to hosting all data and applications to Pittsburgh site.

Key Contributions:

Enhanced operational security by creating a detailed action plan covering situations impacting equipment, workspace, or the ability to access critical systems; utilized documentation with specific steps to mitigate situational downtime.

Collaborated with Vertafore and the HDH Sagitta team to upgrade agency management system, streamlining workflows, reducing redundant tasks, integrating corporate applications and delivering robust reporting and tracking capabilities.

Cut costs and enhanced digital output by transforming corporate printing culture through the strategic location of high-volume, low-cost multifunction devices. Limited standalone printers, streamlining efficiency, while reducing costs for consumables and maintenance contracts.

Created a highly flexible and centralized management infrastructure by reconfiguring the external DNS hosting services from local ISP to internet-based services.

Computer Tech Pittsburgh, PA

Assistant Network Administrator, 10/1996 to 08/1997

Worked 20-30 hours per week as network administrator while attending school full-time.

Key Contributions:

Graduated with a 4.0 GPA, perfect attendance record, and an Associate’s degree.

United States Navy West Coast, East Coast, Hawaii, and Overseas

Operations Specialist/Petty Officer First Class, 03/1986 to 02/1996

Led and organized collection, processing, display, competent evaluation and rapid dissemination of pertinent tactical combat information to command and control stations, upon which sound tactical decisions could be made.

Key Contributions:

Managed the Combat Information Center for warships at sea, serving as the work center supervisor.

As information resource center supervisor led a team of eight instructors and technicians, managed inventories, and marketed services for the computer repair shop, the computer store, and 20 computer classes.

Successfully led team of 22 civilians providing automated data processing services for California, Nevada, and the Pacific Northwest.

Supervised collection analysis and dissemination of mission-sensitive information, leading as the acting intelligence officer.

Served as rescue swimmer for the USS Cimarron.

Led as a landing Signalman, ensuring the safe landing and takeoff for all underway aircraft.

Education

Associate of Science, Specialized Business – Computer Information Management

Computer Tech, Pittsburgh, PA

Community Involvement

American Legion Member Post 0760

Executive Board Member, Bethel Park Hockey Association (Local School District)

USA Hockey/Mid-American Level 3 Certified Hockey Coach

Head Coach Youth Soccer

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