Experienced Manager

CHR I S K I LEY

* * * * * I L L E T T, U N I T # 1

M O N T R E A L, Q U E B E C, H 8 Y 3 B 5

E M A I L C O N T A C T : C _ K I L E Y @ H O T M A I L . C O M 5 1 4 - 4 9 7 - 5 2 8 2

CAREER SUMMARY

I possess nearly 20 years management experience, I have managed in Production and Warehousing environments, Sales, District Management in the Retail Environment, Distribution, Hospitality, Human Resources, Operations, and the Office Administration sectors. Experienced with multi store chain stores across North America maintaining high standards of sales and service. I am a dynamic and positive leader with exceptional mentoring abilities.

SKILLS

Flawless record of customer retention

Expert level management experience.

Unparalleled problem solving skills.

Exceptional communication skills in both French and English

Experienced with inventory control and management.

Experienced in office administration, management and human resources.

Experience establishing training procedures.

Extremely strong computer skills including Microsoft Office.

Able to work as a team or autonomously with great success.

A strong mentor and leader while being highly positive and energetic.

Trustworthy and Reliable.

KEY CAREER HIGHLIGHTS

Office Management (16+ years)

Team management (20+ years)

Human Resources (20+ years)

Customer Service Management (20+ years)

Operations Management (12 years)

Inventory Control (20+ years)

Scheduling and Shift Management (20+ years)

B2B Account Management (19+ years)

Account Management (7 years)

Store Management (3+ years)

Multi-Chain Store Experience (3+ years)

Payroll Procedures (3+ years)

EXPERIENCE

June 2014 – December 2015 Resurgent Studios - Montreal, Qc Working on large scale films, managing a 16 member production staff during pre- production and directing 41 cast members during the production stage of the film. In addition, I am overseeing all facets of the post production process which includes an addition 6 person team.

Director

Create and conceptualize stories, and scripts to put into production

Interview and hire a large scale film crew for each specific role.

Audition and chose cast members

Secure locations and permits

Risk management, predicting possible dangers on job sites

Manage contracts for all cast and crew members.

Detailed planning of each work day, and assigning tasks to all staff.

Scheduling and organizing work days according to industry standards.

Procurement of equipment and hardware for abnormal conditions.

Manage all cast and crew members with a high energy, positive attitude. August 2013 – March 2014 McKibbins – Montreal, Qc

McKibbin’s Irish Pub is a Montreal based chain of restaurants with extensive food and alcohol menus. I was deeply involved in the opening of the newest location, from design and décor, to full operational management.

General Manager

Achieved and Maintined sales over and above market predictions.

Hiring and training of all staff members in every position

Handling the scheduling for staff in all positions.

Experience managing a multi chain restaurant.

Implimenting procedures to ensure a high level of efficiency.

Ensuring that staff provides customers with the best experience possible, ensuring return business.

Inspections, ensuring the high quality standards are met.

Creating a positive and happy work environment for staff. Keeping morale high, thus keeping their efforts high.

Running a structured and fair environment for all staff members.

Inventory control and place orders as necessary.

Handle promotions to ensure successful campaigns.

Instrumental in the creation and implementation of the P.O.S. computer system.

Handle all disciplinary actions when required.

Process the payroll for the entire company.

April 2006- April 2013 Monarch Specialties Inc., Laval, Qc Monarch Specialties is a Montreal based furniture supplier with a 200,000 sq.ft. location. I was responsible for, and worked closely with executives from big box stores such as Walmart, Costco, and Amazon. Solving any and all issues they may have while handling sales of our items. Customer Service Manager/ Account Executive

Successfully increased the sales and customer loyalty.

Maintain a high level of customer service for all North American Accounts.

Manage 22 employees in both a warehouse and office environment.

Process customers orders to ensure delivery dates are met.

Ensure all customer requests and demands are met.

Co-ordinate with various departments to ensure project completion.

Implement training for all new employees.

Interviewing and hiring new employees.

Ensure that the quality of the work is maintained in all departments.

Manage inventory to ensure that customers orders can be filled on time.

Team leader for special projects, reporting directly to the President. Jan 2006- Dec 2007 Blockbuster Canada, Pointe Claire, Qc Blockbuster is a world wide brand of video rental and retail stores. As store manager I worked closely with suppliers of both food and retail items. I was involved from budgeting and retail store floor plans to human resources and training.

District Manager

Ensuring all company policies are implemented across store chains

Track and organize a budget according to company guidelines.

Increased sales and profitability of stores.

Maintaining a high level of customer service throughout multiple stores.

Hire employees and implement training according to industry standards

Manage the schedule for all store employees

Manage the day to day operations of the store.

Balancing all cash registers for the end of day procedures.

Manage inventory for the electronics, food and beverages for sale in the store.

Managing sales and promotions to increase store revenue.

Handle nightly deposits of the store and preparing the cash registers for the next business day.

March 1994- December 2005 Airtraides Freight Forwarders, Dorval, Qc Airtrades is a freight forwarding company. I worked closely with the executives from companies such as Pfizer, Abbott Laboratories and Merck Frosst to ensure their pharmaceuticals were delivered to pharmacies and patients around the world.

Senior Operations Manager

Handle and Control every and all day to day operations.

Control the arrival of products to the warehouse to ensure that they are sorted correctly and effeciently.

Coordinate top level customer service throughout 15 service affiliates across Canada

Process the outgoing orders to ensure they are shipped on time and arrive to it’s destination within the customers parameters.

Manage all human resources duties including hiring and training.

Working on call, 24/7 to ensure optimum customer satisfaction.

Inventory and stock management.

Implementation of new procedures to create the most efficient environment.

Control scheduling for all employees

Control of inventory and stock.

EDUCATION

Sept 1991 – Dec 1993

John Abbott College Ste-Anne-De-Bellevue, Qc

Business & Economics Program

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